HOW AUTOMATION AND PEOPLE POWER BOTH DRIVE ITSM WATCH VIDEO FEATURED VIDEO Watch this on-demand webinar to learn how both "people power" and innovative technologies are going to be crucial for IT and service team staff to remain relevant and reliable well into the future.


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4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis

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No matter how strong your service strategy is, it most likely won’t hold up to the challenges your service teams are facing with the novel coronavirus (COVID-19) crisis. This pandemic has severely impacted businesses and customers alike. Whether your organization has already developed a contingency plan or has only recently been affected by the dire situation at hand, here are the four most important things to assess and adjust in your service management strategy during a crisis.

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report

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Vivantio, an industry-leading IT service management solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. As a top performer on G2 Crowd, Vivantio averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up.

Tips on How to Successfully Implement Your New ITSM Software Solution

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Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.

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