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One IT Service Management Software Tool for Multiple Departments

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During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

Roles and Permissions Provide Data Control for Service Management Teams

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Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

The Differences Between Help Desk and Service Desk and Why it Matters

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The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.

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