ITSM Built on the ITIL 4 Framework

ITSM and ITIL are no longer just processes for delivering IT Services.

Any team providing service can benefit.

Service Management & ITIL 4

Leverage Service Management

Achieve service excellence by adopting best practices and established process orientated frameworks.

ITIL Incident Management

Organize, plan, and prioritize your work, and ensure that the right service teams are working on the right projects at the right time. And not just within Incident Management, but also Problem, Change and Service Requests

Service Delivery

Offer services to your organization to streamline business process. Our service catalog can allow customers to request services – like the on-boarding of a new staff member – and then automate and inform multiple lines of business

Manage Your Configuration

Make use of a Configuration Management Database (CMDB) to record configuration items such as software, hardware, licenses, contracts etc. Create relationships between them so that business impact can be assessed

Service Beyond IT

Whilst ITSM has primarily focused on delivering IT Services to the business, Vivantio goes beyond that so that all service delivery teams can harness the capabilities of service management

Service Management & ITIL 4

For Continued Service Improvement

Adopt ITIL incident management best practices to drive continuous improvement, boost service efficiency and elevate customer satisfaction.

The State of Service Desk Strategy

See how the industry implements service strategy, a critical part of service desk operations.

Service Level Agreements

Move beyond simple “open to close” SLAs to configurable service objectives with definable milestones like response, diagnose and fix. Customize SLAs by ticket/request type, by service, or by customer

Service Catalogs

Organize all your business or IT services into a single store for your customer to make requests. Use automation to route requests to the appropriate teams, and orchestration for automated fulfillment

Knowledge Management

Empower your staff, users and customers to help themselves. Centralize and categorize all your documents, training, guides, videos and more, in Vivantio’s knowledge base

SCP Health improved business flow with Vivantio’s ITIL-based platform

One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio’s ITSM software helps the organization follow ITIL standards and streamline their business processes.

Read the full story

Service Management & ITIL 4

Automate Process

Automate business processes and remove manual intervention to improve response times and reduce effort.

FEATURE HIGHLIGHT: Workflows

Ticket Routing

Get tickets and requests to the right team quickly and seamlessly with automation rules

Management Reporting

Schedule reports and dashboards and share critical operational information with key stakeholders automatically.

Ticket Escalation

Make sure you meet your agreed service levels by alerting and escalating requests before breach

Scheduling

Automate the scheduling of recuring events such as back log checks or maintenace tasks so nothing gets forgotten.

Advanced Workflows

Define and build comprehensive business workflows to automate complex processes like on- and off-boarding, change requests, releases, and roll outs

Ticket Deflection

Use AI and knowledge to detect and respond to customer requests before they reach your customer service agents

Service Management & ITIL 4

Integrate Core Systems

Vivantio seamlessly integrates with all of your critical systems to bring them into one centralized hub

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.