Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Elevate GRC to New Heights

Empower your GRC department to proactively address challenges, mitigate risks, and maintain regulatory compliance.

Experience the power of service management and elevate your GRC operations to new heights.

The world’s fastest growing companies rely on Vivantio to mitigate risk and compliance.

Empower Your Team

Standardizing workflows, improve policy management, proactively manage risks and ensure compliance across the entire organization.

Identify and Manage Risk

Capture and evaluate risks, assign risk owners, set risk mitigation strategies, and track risk treatment activities demonstrating a systematic and consistent approach to risk management, allowing your team to proactively address potential threats.

Standardize Workflows

Ensure consistent and efficient execution of GRC activities, reducing manual effort and improving overall process effectiveness by standardizing and automating workflows.

Document & Policy Management

Centralized document management capabilities, allowing your teams to store, version control, and distribute critical documents ensuring easy access to up-to-date information for both interna and external consumption.

Regulatory Compliance

Track compliance tasks, managing audit schedules, and documenting evidence of compliance. Simplify compliance management, improves audit readiness, and facilitates the timely resolution of compliance issues.

Speed up Incident Response

Centrally record, track, and investigate incidents assigning service levels to organize appropriate actions, manage remediation efforts, and analyze incident data to identify trends and prevent future occurrences.

Visibility Across Systems

Integrate with other systems across the business to collaborate, seamless exchange data, eliminate silos, and enhance collaboration across every department involved in GRC activities.

Why Service Optimization has Become a Leading Indicator of B2B Dominance.

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

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Governance, Risk & Compliance

Take control of risk and compliance.

The Vivantio Platform is fast to deploy and easy to use. Simplify and expedite GRC processes across your team and arm them with the tools to keep your organization and your people safe.

Let us to do the Heavy Lifting

Our team of customer service specialists can support you get your team up and running quickly and effortlessly implementing your processes.

Integrate Across the Organization

Our solutions integrate seamlessly with other critical applications from control frameworks to ERP for a single source of truth.

Simple Configuration

The platforms intuitive configuration puts you and your team in control. No need to call IT whenever you need to make a change.

Keep Data Safe

Our roles and permissions configuration ensures your data stays hidden and safe and that controls can lock down processes for users and employees.

Ease of Use

The Vivantio platform is intuitive and easy to use which means your team will be up and running quicky.

Future Ready

Start small and grow as you go, by turning on features as you scale.

Governance, Risk & Compliance

Improve the Company Visibility

Adopting Facilities Service Management give your team the tools to do more, be in control and improve services delivery.

GRC Employee Portals

Efficiently manage requests and inquiries from stakeholders across the organization. Submit multiple types of requests, facilitating a streamlined process and ensuring items are properly tracked and addressed.

Manage and Track Aprovals

Create automated change workflows to request approvals from teams or individuals, enforcing compliance with detailed audit trails.

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Knowledge Management

Offer your teams and employee easy access to relevant information, such as policies, regulations, compliance frameworks, and risk management guidelines.

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Manage Workload

Categorize and prioritize incident requests, organize them into workspaces so that you stay focused on the requests that are the more pressing.

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Deliver Audit and Training

Conduct self-assessments, gather evidence, deliver training and submit findings through the portal. This promotes self-accountability, standardizes assessment procedures, and streamlines the auditing process.

Operational Service Levels

Create and track Operational Level Agreements (OLAs) so that requests are completed within agreed timescales. Escalate and trigger events for breaching OLAs.

How Self-Service Portals Improve Employee Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Learn how self-service portals play a key role in the employee service experience.

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.

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