Standardizing workflows, improve policy management, proactively manage risks and ensure compliance across the entire organization.
Identify and Manage Risk
Capture and evaluate risks, assign risk owners, set risk mitigation strategies, and track risk treatment activities demonstrating a systematic and consistent approach to risk management, allowing your team to proactively address potential threats.
Ensure consistent and efficient execution of GRC activities, reducing manual effort and improving overall process effectiveness by standardizing and automating workflows.
Document & Policy Management
Centralized document management capabilities, allowing your teams to store, version control, and distribute critical documents ensuring easy access to up-to-date information for both interna and external consumption.
Track compliance tasks, managing audit schedules, and documenting evidence of compliance. Simplify compliance management, improves audit readiness, and facilitates the timely resolution of compliance issues.
Speed up Incident Response
Centrally record, track, and investigate incidents assigning service levels to organize appropriate actions, manage remediation efforts, and analyze incident data to identify trends and prevent future occurrences.
Visibility Across Systems
Integrate with other systems across the business to collaborate, seamless exchange data, eliminate silos, and enhance collaboration across every department involved in GRC activities.
Why Service Optimization has Become a Leading Indicator of B2B Dominance.
Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.
Efficiently manage requests and inquiries from stakeholders across the organization. Submit multiple types of requests, facilitating a streamlined process and ensuring items are properly tracked and addressed.
Conduct self-assessments, gather evidence, deliver training and submit findings through the portal. This promotes self-accountability, standardizes assessment procedures, and streamlines the auditing process.
Operational Service Levels
Create and track Operational Level Agreements (OLAs) so that requests are completed within agreed timescales. Escalate and trigger events for breaching OLAs.
How Self-Service Portals Improve Employee Experience
67% of customers prefer to use self-help rather than relying on speaking with a company representative.
Learn how self-service portals play a key role in the employee service experience.
American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams
American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.