Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Elevate with Service Management

Efficiently manage work orders, assets, preventive maintenance, vendors, and space reservations with our comprehensive service management solution.

Streamline operations, reduce downtime, and optimize resource allocation gaining actionable insights through reporting and analytics, enabling data-driven decisions.

The world’s fastest growing companies rely on Vivantio to improve their employee experience.

Empower Your Team

Service management empowers facility management teams by streamlining work order management, optimizing asset maintenance, improving vendor coordination, enhancing space utilization, and leveraging data-driven insights for efficient and effective facility operations.

Streamline Works Orders

Capture, prioritize, and track requests so tasks are assigned to the right team members faster. Monitored progress and completed within designated timelines, resulting in improved efficiency.

Take Control of your Assets

Track and manage assets, including maintenance schedules, warranties, and usage history. Optimize asset utilization, reducing downtime through proactive maintenance.

Stay Organized

Schedule and track routine maintenance tasks, such as inspections, servicing, and calibration reducing equipment failure. Minimize disruptions, extends asset lifespan, and reduces costly emergency repairs.

Centralize Requests

Centralizing all employee requests ensures nothing gets missed or lost, resulting in improved response times.

Manage Tasks Effectively

Categorize and prioritize all your orders and requests and organize into lists views that allow teams to work on items in priority.

Collaborate with Vendors

Centralize vendor and contract management, allowing teams to track service agreements and monitor vendor performance,

Why Service Optimization has Become a Leading Indicator of B2B Dominance.

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

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Facilities Service Management

Deploy across your teams, effortlessly

Deploying the Vivantio Platform through your team and organization takes days, not weeks.

Simple and Easy Deployment

Work with our dedicated team of service specialists to get your team up and running in no time.

Integrate Seamlessly

We have all the tools needed to integrate with other critical management applications, centralizing all your work.

Simple Configuration

No need to rely on IT, engineers or consultants to manage the platform. Stay in control of your Facility operations.

Stay in Control

Elevating to enterprise functionality does not mean complexity. Vivantio was built configuration first meaning no reliance on IT or engineers.

Ease of Use

The Vivantio platform is intuitive and easy to use which means your team will be up and running quicky.

Future Ready

Invest in a solution that will continue to grow with you, without overwhelming you. Enable enterprise features as you scale.

Facilities Service Management

Improve the Company Experience

Adopting Facilities Service Management give your team the tools to do more, be in control and improve services delivery.

Order Mangement Portals

Enable company facing self-service portals so your employees can place works orders, maintenance requests or tasks.

Maintenance Change Management

Manage planned changes to allow teams to keep on top of preventative maintenance tasks and avoid unexpected downtime and emergency repairs.

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Asset Management

Centralize, categorize and maintain all types of assets and their configuration. Understand asset relationships, facilitate proactive maintenance and lifecycle management.

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Inventory Management

Controlling the flow of goods, materials, and supplies throughout the organization ensuring stock levels are optimized to avoid excess or obsolete inventory.

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Collaborate Across the Org

Automated notifications and alerts keep employees informed about the progress of their orders, ensuring that they are aware of any updates or actions required.

Share Data Seamlessly

Integrate with building automation and energy management systems and automatically raise works orders for incoming alerts.

How Self-Service Portals Improve Employee Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Learn how self-service portals play a key role in the employee service experience.

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.

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