ITSM Maturity Benchmark: how mature is your service operation, and how do you compare?
Answer a few quick questions about your team and your current tooling. You’ll get your ITSM maturity level scored against best practice, how you stack up against comparable service desks, and where you’d gain the most.
Automation savings
How much manual handling Vivantio could take off your team.
Self-service deflection
The cost difference when routine requests never reach an agent.
Customer benchmark
Where you’d sit against live Vivantio service desks.
Capacity returned
The hours a year your team gets back, in your own numbers.
agents
10500+
Or pick the closest
Over 500 agents? Drag to the top. Your estimate is calculated at 500 and we’ll pick up the detail when we talk.
No email needed to start
Step 1 of 5 · Your team
Tell us about your service desk
We use these to size the opportunity in your own numbers.
010,000+
$
Who do you support?
Helps us show what a move to Vivantio would change for you specifically.
Step 2 of 5 · Demand & work mix
What work do you manage, and how does it reach you?
This drives the scope model (customer commitments versus internal delivery) and how much of your demand never needs an agent at all.
Which types of work do you manage? Select all that apply
The more record types you run in one platform, the more orchestration value there is to capture.
NoneAll of it
A best estimate is fine. This is the widest-spread metric across our customer base and the strongest single lever, so it carries real weight in your result.
Step 3 of 5 · Service levels
How do you manage commitments today?
Consistent SLA and OLA tracking is the single biggest driver of measurable service improvement.
Do you track SLAs with your customers?
Do you track internal OLAs between teams?
Can you report on compliance easily?
Which of these are configured today? Select all that apply
Scored 0–4 exactly the way we measure a live Vivantio environment, so your answer sits on the same scale as our customer benchmark.
Step 4 of 5 · Automation & integration
How automated and connected is your current tool?
Be honest — the bigger the gap, the bigger the return.
Mostly manualHighly automated
SiloedFully integrated
Proactive status notifications to users?
Which of these are running today? Select all that apply
Breadth, not volume. This is the same 0–4 score we compute for a live Vivantio environment.
Step 5 of 5 · Priorities
What are you trying to fix?
We’ll rank your opportunities and roadmap around these.
Biggest challenges (up to 3)
Biggest risks (up to 2)
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