Reports

  • The State of Service Desk Strategy

    Discover the pivotal role of service desks in shaping strategies and transforming objectives into actionable plans. Our survey in partnership with the Service Desk Institute (SDI) provides insights into the implementation of service strategies.

    1 min|Reports|

  • The State of IT Service: UK Housing Associations

    Explore the distinctive landscape of IT service in the UK Social Housing sector. Delve into the operational practices of service teams, including team size, services provided, technology assets, and upcoming trends and challenges.

    1 min|Reports|

  • Report: Self Service Strategies

    Read the insights from our survey collaboration with the Service Desk Institute (SDI). Dive into the self-service strategies employed by service desk professionals, uncover opportunities for improvement, and explore the benefits they've experienced.

    0 min|Reports|

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Topics

Asset Management and CMDB (6) Automation and AI (16) Customer Experience (15) Customer Service Management (80) Enterprise Service Management (15) ITIL (17) IT Service Management (44) Optimization and Best Practices (92) Reporting and Analytics (5) Security and Compliance (8) Self Service (21) Vivantio Culture (38)