One Platform. Unlimited Uses.
From IT to Customer Services, Facilities to HR. Optimize all your service operations.
B2B Customer Services
IT Service Management
ITIL 4 aligned IT Service Management platform for scaling service teams that demand more
Enterprise Service Management
A single platform solution for every service team across the enterprise
HR Service Management
Use workflow and automation to simplify the employee experience
Facilities Service Management
Simplify management and maintenance tasks internally and across a hybrid workforce
Finance & Legal Services
Deliver financial and legal services operations and enhance customer and employee experiences
GRC Service Management
Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control
Create workspaces that help you stay organized and informed.
ITSM / ITIL4
Enhance customer experience by leveraging best practice frameworks.
Asset Management & CMDB
Map the entire asset estate. From hardware & software, to contracts and beyond.
Business Intelligence & Reporting
Make informed decision with robust analytics.
Customer Relationship Management
Supporting external customers? Keep all customer information right where you need it.
Digital Self Service
Streamline operations by capturing critical information from customers at point of contact.
Provide customers and agents with access to information that solves issues faster.
Scale with confidence with workflows, automation and business rules.
Unify platforms with key integrations across the business and integrate with tools to elevate service.
Why Choose Vivantio
Considering switching from your current system? Learn how Vivantio compares to other products.
Customer Service Management
Learn about elevating from case management to customer service management and the impact service management can have on your team and business
B2B Customer Service & Support
Read our guides on improving B2B customer service and how that drives bottom line growth.
Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how.
Customer Self Service
Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.
Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
We help our customers deliver the best possible service experience to their customers.
We’re all about customer service first, last and always.
Learn the multiple options for ticket creation within Vivantio, enabling users to create tasks quickly and build complex rules across multiple ticket types to automate processes.
We just upgraded our “no obligation” tour that now dives even deeper into our flexible unified service management platform. Try it today!
Discover how to harness the power of Vivantio along with the visualization and business intelligence capabilities of Microsoft Power BI.
In as little as 5 minutes, take a self-guided tour and discover a few of the easy-to-use features in this award-winning Service Management solution.
Learn how Vivantio's IT service tool makes sending messages in Microsoft Teams easy with API integration and webhooks in this tutorial.
Learn how Vivantio, a service management platform, integrates with Azure DevOps to improve communication between your service desk and development team.
INTRODUCTION In every company, it’s crucial to have effective, efficient communication, such as the ability [...]
Vivantio offers intuitive and customizable service management software and provides several ways to view tickets based on user preference and type of service requests.
In Vivantio, service teams can create an unlimited amount of custom forms & fields, allowing users to capture important information when logging a ticket.
Learn how workflow tools within Vivantio help you manage processes and gain more insight into the performance of your organization.
Learn about the different application lifecycle management options you have within Vivantio.
If you are looking to set up a TFS integration within Vivantio, here's a quick tutorial on how to do so.
Make sure you're taking the right steps to integrate Vivantio with JIRA with this walkthrough.
Learn about Vivantio's Report Catalog and how your service team can benefit from it.
Learn how to use Asset Syncrhonization within Vivantio to sync your Asset Discovery tool and database so your technicians get the information they need.
It's common to use Webhooks or Web Methods for integration, but there are times when API is the best choice. Here's when and how to use it within Vivantio.
Need to create some contact forms in Vivantio but don't know where to start? Use this walkthrough to get started.
If you're looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.
A highly-technical how-to on how webhooks and web methods can be leveraged by way of Trigger Rules to automate unique business processes.
In this step-by-step tutorial, learn how to use webhooks to set up SMS messaging and connect your Vivantio instance with Twilio and other SMS providers.
What are webhooks, why are they important and how can they be used to link CopperEgg monitoring software to Vivantio? Read this blog to learn more.
Vivantio integrates with Jira, AutoTask and many other tools your unique business processes depend upon. Find out how.
Learn why and how Vivantio can integratate with different software tools and how this can help improve your business processes.
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For Service & Support Teams That Demand More.
B2B Customer Service
Finance & Legal
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ITSM / ITIL 4
Asset & CMDB
Self Service Portals
Service & Support
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