Service solutions as unique as you

Out-of-the-box case management can’t cut it for TSPs, ISVs & MSPs committed to offering stellar service.

See how Vivantio can revolutionize your customer service operations.

Customer-centric MSPs rely on Vivantio for service excellence

Vivantio for Service Providers

Deliver better customer service, faster

Enhance efficiency, standardize processes, and improve customer relationships. By adopting service management, TSPs, ISVs & MSPs can benefit from automation, preventive maintenance, and strategic resource allocation, leading to better service quality and scalability.

Our Customers Continue to Love Us!

Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in Service Desk on G2
Best IT Management Products 2024
Best Customer Service Products 2024
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Mid-Market Europe Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom Service Desk on G2
Vivantio is a leader in Enterprise Customer Self-Service on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2

Organization & Optimization

Manage Service Operations with Confidence

Streamline operations, simplify complex workflows, and enable teams to focus on strategic tasks, enhancing overall performance. And all within workspaces designed to reduce clutter and noise, allowing your teams to stay focused on the things that matter.

Why Service Optimization has Become a Leading Indicator of B2B Dominance

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

Collaboration & Integration

Enable Seamless Collaboration with a 360-Degree View of Your Clients

Provide a collaborative and empowering work environment where information flows seamlessly between teams. Vivantio enhances team communication and ensures every agent is aligned, engaged, and equipped to deliver exceptional service

Popular Integrations for Our MSP Customers

Vivantio integrates with the most used tools for service providers, so your entire ecosystem can be securely connected and referenceable.  Our extensive integration platforms offer an array of connectivity possibilities from the OOB connectors in FLEXBridge, through low/no-code webhooks and webMethods, to the comprehensive REST API allowing you to develop your own middleware.

Efficiency & Scalability

Meet Service Demand without Compromising Quality

Automate operations to handle growth seamlessly, boosting efficiency and maintaining top-notch service levels. Designed to tackle high ticket volumes effortlessly, Vivantio ensures your customer service stays ahead of demand.

System4u slashes Time to First Qualified Answer in half with Vivantio

“All my team members use Vivantio every day. The platform is an easy and useful system – an integral part of our service desk.” 

Jan Prudil, Service Desk Manager 

Enterprise Functionality for All

Leverage Every Feature without Writing Code or Breaking the Bank

Get advanced features and sophisticated functionality without the cost-prohibitive price tag. We believe every team should have access to the solutions they need, so we built Vivantio to be user-friendly and affordable.

Feature Inclusive

Every feature is available out of the box. Just switch on the ones you need as you need them. Configure roles, permissions, record types, tickets, and corresponding SLAs to meet each service team’s unique needs

User Inclusive

Give your teams control over their service platform. Set up integrations, workflows, automation rules, and personalized workspaces without ever writing a line of code or having to rely on expensive consultants.

Budget Friendly

Don’t be denied the functionality you need by endless upsells and bloated price books. Vivantio offers concurrent licenses for occasional users, access to every feature, and your choice of data centers at no extra cost.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.