Videos

Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no coding required. See how better leverage your analytics for increased competitive advantage.

FLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions start here.

See what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control. It’s a faster, smarter way to manage support.

Not every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL best practices and reduce ticket overload with built-in problem and change management tools.

Efficient ticketing isn’t just possible—it’s built in. See how Vivantio helps support teams manage, route, and resolve tickets faster with automation, smart queues, and AI-powered tools. Boost visibility, reduce resolution times, and keep your team moving.

When customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a ticket. Streamline service, reduce frustration, and boost satisfaction.

Elevate your enterprise service management with Vivantio's comprehensive solutions. Embrace a future of operational efficiency, enhanced security, and improved employee experiences. Transform your service operations and achieve unprecedented efficiency gains with Vivantio.

Transform your B2B customer service into a powerful engine for growth with Vivantio. Amplify customer retention and advocacy, streamline operations, and elevate customer interactions with our innovative platform. Discover how exceptional service can drive your business growth.

Step into the future of IT service management with Vivantio and experience a paradigm shift in productivity and service delivery. Our ITIL-based platform, built on two decades of innovation, offers unmatched scalability and configurability to meet the dynamic needs of growing IT teams. Elevate your IT services and redefine what's possible with Vivantio.

Unlock all the features your business needs at a cost that makes sense with Vivantio. Improve productivity and gain great value. Watch the video now! 🚀 #AllTheFeatures #GreatValue #Vivantio

Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize your ticket management for enhanced efficiency and customer satisfaction.

Discover how Wake Forest University overcame a significant challenge in service management by partnering with Vivantio, resulting in improved access and substantial savings.

Our latest video explores how Vivantio is redefining customer service efficiency and effectiveness. From leveraging ITIL best practices to empowering teams with no-code configurations, dive into our detailed overview to understand why Vivantio stands out in delivering exceptional service management solutions.

Discover how Quality Brands Group, a leader in retail franchises with Dunkin' and Buffalo Wild Wings locations across the US, overcame growth challenges. With Vivantio and Lansweeper, they streamlined IT support, improved efficiency, and ensured compliance. Join us on their journey to success!

Witness DriveTime's remarkable transformation with Vivantio. See how they replaced outdated processes with streamlined solutions, enhanced data security, and paved the way for future growth.

NG Bailey, the UK's leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready to be inspired? See how the perfect blend of tech and strategy took NG Bailey to the next level.

Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize your ticket management for enhanced efficiency and customer satisfaction.

Here's how self-service portals play a key role in the customer service experience and improve efficiency for service teams.

Roles & permissions are crucial for service management teams because they determine who can perform certain operations and access particular data within Vivantio.

Learn the multiple options for ticket creation within Vivantio, enabling users to create tasks quickly and build complex rules across multiple ticket types to automate processes.

In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.

In Vivantio, service teams can create an unlimited amount of custom forms & fields, allowing users to capture important information when logging a ticket.

At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours.

Watch the video to hear Alan Shrimpton, IT Strategy Manager, discuss why his organization chose Vivantio and their [...]