Self Service
Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize your ticket management for enhanced efficiency and customer satisfaction.
NG Bailey, the UK's leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready to be inspired? See how the perfect blend of tech and strategy took NG Bailey to the next level.
Dive into this compelling webinar as we reveal how the strategic integration of Vivantio’s Service Management and Lansweeper’s IT Asset Discovery can fundamentally reshape your business landscape and drive positive impacts on your operations.
Join us for a webinar on the integration between Lansweeper and Vivantio and learn how Vivantio’s Service Management platform enables your teams to scale beyond simple ticketing and asset management.
With the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an efficient and customer-centric service strategy: self-service capabilities.
Read the insights from our survey collaboration with the Service Desk Institute (SDI). Dive into the self-service strategies employed by service desk professionals, uncover opportunities for improvement, and explore the benefits they've experienced.
Read how Vivantio helped to elevate System4u beyond the limitations of the in-house solution they outgrew, to leverage Vivantio's robust SLA features and beyond.
Read how Vivantio supports and enhances Annata's external customer service experience through self-service and ITIL principles.
See how global rail leader Greenbriar implemented prioritized customer service management, with popular self-service capabilities - and set off a company-wide adoption trend.
An improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.