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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughs
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Customer Experience

Everything on Customer Experience — guides, product tours, and more, whatever the format.

ArticleThe Integrations Landscape for Customer Service & Service OperationsIntegration used to be a checkbox. Now it’s the difference between coordinated service and constant workarounds. This piece breaks down what the…Customer ExperienceIntegrations
ArticleThe Customer Workflow Crisis: Why Mid-Market Teams Need a New ApproachMid-market organizations are struggling with a challenge few anticipated: workflow fragmentation across Support, Success, Ops, and Product. Tool sprawl and…Customer ExperienceArticleDark vs. Light Mode for SaaS: What Actually Helps Users Get Work DoneDark mode isn’t just a trend—it’s a test of focus, comfort, and accessibility. Discover when each mode helps SaaS teams work smarter and why choice matters…Customer ExperienceArticleIntroducing Vivantio Dark Mode: Built for Focus, Clarity, and ChoiceVivantio Dark Mode is live. It reduces eye strain and improves readability, with WCAG-tested contrast, and every user can switch it on from their preferences.Customer Experience
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VideoVivantio: New Tabbed Modals and Drawer ViewsSee what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control.…Customer ExperienceITILBest practices
ArticleOmnichannel Helpdesk: Your Key to Better Customer Support?Managing support across disconnected tools? An omnichannel helpdesk brings it all together—boosting efficiency, improving customer satisfaction, and…Customer ExperienceCustomer Service ManagementBest practices
ArticleB2B Customer Service: Top 6 Best Practices for SuccessExceptional B2B customer service goes beyond problem-solving—it builds lasting relationships, enhances retention, and drives business success. By…Customer ExperienceCustomer Service ManagementBest practices
ArticleOptimized ITSM & Customer Service for ISVsScaling an ISV isn’t just about delivering great software—it’s about providing seamless service and support. IT Service Management (ITSM) helps streamline…Customer ExperienceCustomer Service ManagementITSM
ArticlePredictive Analytics: Allowing Agents to Anticipate Customer NeedsPredictive analytics revolutionizes service management by helping teams anticipate customer needs before they arise. This data-driven approach enables…Automation & AICustomer ExperienceCustomer Service Management
ArticleWhy Using a Managed Service Provider Is Essential for Business SuccessUnlock the benefits of partnering with a Managed Service Provider (MSP) to drive your business success. From reducing costs and enhancing productivity to…Customer ExperienceCustomer Service ManagementITSM
ArticleUnderstanding Your Customer Experience LifecycleBuilding strong customer relationships goes beyond sales. By optimizing each stage of the customer experience lifecycle, your brand can turn every…Customer Experience
ArticleBoost ITSM Efficiency with Customer Journey Mapping ToolsDiscover how ITSM teams can leverage customer journey mapping tools to optimize service delivery, identify pain points, and streamline processes. From…Automation & AICustomer ExperienceITSM
ArticleMaster Data Integration Node Essentials for Your BusinessUnderstanding data integration nodes is vital for business success. Learn how unifying your data from multiple sources leads to smarter decisions,…Customer ExperienceCustomer Service ManagementIntegrations
ArticleWhat is a Service-Based SLA? Best Practices for Service ProvidersLearn what a Service-Based SLA is and how it ensures consistent service delivery across customers. Explore best practices that help service providers build…Customer ExperienceITSMBest practices
ArticleCustomer Based SLA for B2B Service ProvidersEnhance your B2B services with a customized Customer-Based SLA. Tailor service quality to client needs, improve satisfaction, and strengthen partnerships.Customer ExperienceITSMBest practices
VideoVivantio. Technology and service efficiency unleashed.Unlock all the features your business needs at a cost that makes sense with Vivantio. Improve productivity and gain great value. Watch the video now! 🚀…Customer Experience
ArticleIncident Management Automation for MSP: Enhancing EfficiencyDiscover how Incident Management Automation helps streamline incident response, enabling MSPs to resolve issues faster, improving service quality, and…Automation & AICustomer Experience
ArticleWhat is API Integration? Understanding the EssentialsDiscover the transformative power of API integration in Vivantio’s guide. Uncover how seamless data exchange and automation revolutionize business…Customer ExperienceCustomer Service ManagementITSM
ArticleGenerative AI in Customer ServiceLearn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future…Automation & AICustomer ExperienceCustomer Service Management
ArticlePersonalized Customer Experience Examples: Data-Driven InsightsReal examples of personalized customer experiences, and how businesses use customer data and AI-driven automation to tailor every stage of the customer journey.Customer ExperienceCustomer Service Management
ArticleOrganizational Change Management: A Guide for Modern LeadersNavigate organizational change with confidence using this blog as a guide, “Organizational Change Management for Modern Leaders.” Uncover structured…Customer ExperienceBest practices
ArticlePersonalized Customer Service: Enhancing CXPersonalized customer service isn’t just a luxury—it’s what sets leading brands apart. Dive into our latest blog post to discover how harnessing the power…Customer ExperienceBest practices
ArticleAn Effective Change Management Process: 5 Essential StepsDiscover these pivotal change management strategies—from identifying the need for change to engaging stakeholders—that can streamline your organization’s…Customer ExperienceBest practices
ArticleCreate a Change Management Plan: Guide to Successful Organizational TransformationCrafting a successful organizational transformation starts with a solid change management plan. This guide outlines the steps to seamlessly integrate ITSM,…Customer ExperienceCustomer Service ManagementBest practices
ArticleWhat is Your Customer Experience (CX)? Why it Matters to Business.Exploring the essence of Customer Experience (CX) and its significance for businesses, this post delves into how addressing customer journey pain points and…Customer ExperienceCustomer Service ManagementBest practices
ArticleB2B Customer Journey Map – Elevate Your Business SuccessDiscover the transformative power of B2B Customer Journey Mapping to boost your business success. Learn how identifying and optimizing every touchpoint can…Customer ExperienceCustomer Service ManagementBest practices
ArticleITSM vs CRM: Understanding the Key DifferencesExplore the crucial differences between ITSM and CRM in our latest blog post. Discover how ITSM focuses on the internal management and delivery of IT…Customer ExperienceITSM
ArticleVivantio Wins SourceForge Fall 2023 Leader Award: Why It MattersVivantio secures the esteemed SourceForge Fall 2023 Leader Award in SaaS service management. This accolade highlights their dedication to innovation and…Customer Experience
ArticleCustomer Service Strategy: Drive Loyalty & Elevate Customer ExperienceIn an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a…Customer ExperienceBest practices
ArticleMaximizing Returns – Quantifying the ROI of Superior Customer ServiceUnlock the true ROI of improved customer service! Discover the tangible returns, from increased sales to reduced churn. Reshape your business narrative now.Customer ExperienceCustomer Service ManagementBest practices
ArticleUnlocking the Power of ‘Service Optimization’ in B2B EnterprisesDiscover the transformative power of Service Optimization in driving customer service excellence. Streamline processes, maximize efficiency, and boost…Customer ExperienceCustomer Service ManagementBest practices
ArticleB2B Customer Service Transformation: Embracing the Service-Driven EraExplore the transformative power of customer service in B2B business. From centralization to exceeding expectations, discover strategies for success.Customer ExperienceCustomer Service ManagementBest practices
ArticleNavigating the Path to B2B Customer Service ExcellenceJoin our blog series for insights on customer service transformation. Explore trends, strategies, and tech in B2B service excellence. Two new posts weekly!Customer ExperienceCustomer Service ManagementBest practices
ArticleWhat Are ITSM Tools & Why Do They Matter to Your BusinessITSM tools streamline service delivery across departments, from IT to HR. Learn how core processes like Incident and SLA Management enhance efficiency and…Customer ExperienceCustomer Service ManagementITSM
ArticleThe Cost of B2B Customer Churn and How to Reduce ItB2B customer churn keeps businesses from making as much money as they can from each lead. Find out how to reduce it here.Customer ExperienceCustomer Service Management
Case studyWake Forest University Improves Access with VivantioSaving thousands of dollars and a growing asset project have helped improve “access” at this top US-based university.Customer ExperienceITSM
ArticleMaking Sales Easier With Good Customer ServiceBetter customer service has a direct effect on accelerating the sales process. Watch to learn more about the connection between customer service & sales.Customer Service ManagementCustomer Experience
ArticleCustomer Service Today Interview with Greg RichIn this excerpt from his interview with TEC, Greg Rich talks about about customer service, technology and the “next normal” in CX (Customer Experience).Customer Experience
ArticleB2B Customers’ Best CSR? Themselves!To drive better engagement and truly transform customer experience, it’s critical to make data-driven information available to customers via self-service.Customer ExperienceEnterprise Service ManagementBest practices
ArticleThe Deeper Your Service People See, The Better They’re Able To “Wow” CustomersBy using a tech platform that has deep visibility into all connected systems, your service team can provide astounding customer service.Customer ExperienceCustomer Service ManagementEnterprise Service Management
WebinarWEBINAR: Watch On Demand – Using FLEXBridge to Create the Future of CXNow on-demand, our webinar showcasing FLEXBridge™ enhancement which allows for seamless integration for a customer experience ecosystem.IntegrationsCustomer Experience
ArticleAre you ignoring your best chance for boosting monthly revenue? (Hint: It’s not a sales problem.)If you are looking exclusively at your Sales team to drive KPIs like monthly recurring revenue (MMR) you might be missing a major opportunityCustomer ExperienceCustomer Service Management
VideoVivantio Empowers Teams To Provide Focused Customer ServiceAt Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that…Customer ExperienceCustomer Service Management

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