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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
Explore ITSM
Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
ITSM self assessmentTake your ITSM maturity assessmentScore your service desk across six dimensions and see how you compare to your peers.Start the assessment
Learn more about the assessment toolThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughs
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human
Contact

Let's talk service management.

Whether you're evaluating platforms, ready for a demo, or need help from our support team, we're easy to reach. Two offices, one team, and people who genuinely know service management.

Sales & demos

Talk to a service management specialist about your requirements, pricing, or to book a live demo of the platform.

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Technical support

Already a customer? Our in-house support team is here to help with technical questions, configuration, and platform issues.

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Partnerships

Interested in becoming a Vivantio reseller or technology partner? We'd love to hear from you.

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Our offices

Find us

United States

56 Broad St, Suite 14189

Boston, MA 02109

United States

+1 617-982-0390

United Kingdom

Redwood House, Brotherswood Court

Almondsbury, Bristol

BS32 4QW

United Kingdom

+44 1934 424840
Departments

Direct email contacts.

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