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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Watch and learn.

Product walkthroughs, demos, and short explainers — see Vivantio in action and pick up practical tips.

VideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & Analytics
VideoFLEXGrid Workspaces: Real-Time Insights, Better Customer SupportFLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…Customer Service ManagementBest practicesReporting & AnalyticsVideoFrom Incident to Problem: How Vivantio Scales Issue ResolutionNot every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL…Customer Service ManagementBest practicesVideoVivantio: New Tabbed Modals and Drawer ViewsSee what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control.…Customer ExperienceITILBest practices
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VideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & Analytics
VideoFLEXGrid Workspaces: Real-Time Insights, Better Customer SupportFLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…Customer Service ManagementBest practicesReporting & Analytics
VideoFrom Incident to Problem: How Vivantio Scales Issue ResolutionNot every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL…Customer Service ManagementBest practices
VideoVivantio: New Tabbed Modals and Drawer ViewsSee what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control.…Customer ExperienceITILBest practices
VideoHow a Self-Service Portal Transforms Customer Support: A Vivantio DemoWhen customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a…Self-Service
VideoStreamline Ticket Management with Vivantio | Faster Support, Better Visibility.Efficient ticketing isn’t just possible—it’s built in. See how Vivantio helps support teams manage, route, and resolve tickets faster with automation, smart…Customer Service Management
VideoVivantio CSM: Drive B2B Growth w/ Stellar Customer Service and SupportTransform your B2B customer service into a powerful engine for growth with Vivantio. Amplify customer retention and advocacy, streamline operations, and…Customer Service Management
VideoVivantio ESM: Enterprise Service Management for Optimal ProductivityElevate your enterprise service management with Vivantio’s comprehensive solutions. Embrace a future of operational efficiency, enhanced security, and…Enterprise Service Management
VideoVivantio ITSM: Empowering IT Leaders with Scalable Service Management SolutionsStep into the future of IT service management with Vivantio and experience a paradigm shift in productivity and service delivery. Our ITIL-based platform,…ITSM
VideoVivantio. Technology and service efficiency unleashed.Unlock all the features your business needs at a cost that makes sense with Vivantio. Improve productivity and gain great value. Watch the video now! 🚀…Customer Experience
VideoFeature Highlight: Self-Service PortalsWatch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…Best practicesSelf-Service
VideoCustomer Success: Wake Forest Case StudyDiscover how Wake Forest University overcame a significant challenge in service management by partnering with Vivantio, resulting in improved access and…ITSM
VideoVivantio: Where Efficiency Meets Excellence in ServiceOur latest video explores how Vivantio is redefining customer service efficiency and effectiveness. From leveraging ITIL best practices to empowering teams…Customer Service Management
VideoCustomer Success: Quality Brands Group Case StudyDiscover how Quality Brands Group, a leader in retail franchises with Dunkin’ and Buffalo Wild Wings locations across the US, overcame growth challenges.…Asset Management & CMDB
VideoCustomer Success: DriveTime Case StudyWitness DriveTime’s remarkable transformation with Vivantio. See how they replaced outdated processes with streamlined solutions, enhanced data security,…Customer Service Management
VideoCustomer Success: NG Bailey Case StudyNG Bailey, the UK’s leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready…Self-Service
VideoFeature Highlight: Ticket ViewsWatch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…Automation & AIBest practices
VideoHow Self-Service Portals Improve the Customer Service ExperienceHere’s how self-service portals play a key role in the customer service experience and improve efficiency for service teams.ITSMBest practicesSelf-Service
VideoRoles & Permissions Provide Data Control for Service Management TeamsRoles & permissions are crucial for service management teams because they determine who can perform certain operations and access particular data within…Best practices
VideoLearn How To Create Tickets In VivantioLearn the multiple options for ticket creation within Vivantio, enabling users to create tasks quickly and build complex rules across multiple ticket types…Automation & AIBest practices
VideoHow & Why to Use Workflows in Vivantio to Automate ProcessesIn this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.Automation & AIBest practices
VideoLearn How To Use Custom Forms & FieldsIn Vivantio, service teams can create an unlimited amount of custom forms & fields, allowing users to capture important information when logging a ticket.Best practices
VideoVivantio Empowers Teams To Provide Focused Customer ServiceAt Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that…Customer ExperienceCustomer Service Management

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