Videos

Discover how Wake Forest University overcame a significant challenge in service management by partnering with Vivantio, resulting in improved access and substantial savings.

Our latest video explores how Vivantio is redefining customer service efficiency and effectiveness. From leveraging ITIL best practices to empowering teams with no-code configurations, dive into our detailed overview to understand why Vivantio stands out in delivering exceptional service management solutions.

Discover how Quality Brands Group, a leader in retail franchises with Dunkin' and Buffalo Wild Wings locations across the US, overcame growth challenges. With Vivantio and Lansweeper, they streamlined IT support, improved efficiency, and ensured compliance. Join us on their journey to success!

Witness DriveTime's remarkable transformation with Vivantio. See how they replaced outdated processes with streamlined solutions, enhanced data security, and paved the way for future growth.

NG Bailey, the UK's leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready to be inspired? See how the perfect blend of tech and strategy took NG Bailey to the next level.

Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize your ticket management for enhanced efficiency and customer satisfaction.

Here's how self-service portals play a key role in the customer service experience and improve efficiency for service teams.

Roles & permissions are crucial for service management teams because they determine who can perform certain operations and access particular data within Vivantio.

Learn the multiple options for ticket creation within Vivantio, enabling users to create tasks quickly and build complex rules across multiple ticket types to automate processes.

In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.

In Vivantio, service teams can create an unlimited amount of custom forms & fields, allowing users to capture important information when logging a ticket.

At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours.

Watch the video to hear Alan Shrimpton, IT Strategy Manager, discuss why his organization chose Vivantio and their [...]