Our latest video explores how Vivantio is redefining customer service efficiency and effectiveness. From leveraging ITIL best practices to empowering teams with no-code configurations, dive into our detailed overview to understand why Vivantio stands out in delivering exceptional service management solutions.
Discover how Quality Brands Group, a leader in retail franchises with Dunkin' and Buffalo Wild Wings locations across the US, overcame growth challenges. With Vivantio and Lansweeper, they streamlined IT support, improved efficiency, and ensured compliance. Join us on their journey to success!
NG Bailey, the UK's leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready to be inspired? See how the perfect blend of tech and strategy took NG Bailey to the next level.
Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize your ticket management for enhanced efficiency and customer satisfaction.
At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours.