Customer-first Organizations Trust Vivantio
Empower your teams
Take charge of your IT service desk with a full-featured platform that’s quick to deploy and easy to configure.
Scale without compromise
Scale service management at your own pace, enabling advanced features and processes as complexity increases, while maintaining control, performance, and consistency.
Customize design without losing control
Design and adjust Custom Forms, Fields, and Layouts to capture relevant data and accommodate evolving business processes without delays.
Built on ITIL. Designed for real-world ITSM.
Vivantio aligns with ITIL best practices to help teams deliver consistent, high-quality service – without forcing rigid processes or unnecessary complexity.
Break down silos with integrated ITSM
With over 600 integrations, bring together systems, teams, and data in one service platform, so work moves faster and nothing falls through the cracks.
AI for every layer of ITSM
Take charge of your service operations with a full-featured platform that’s quick to deploy and easy to configure.
Maximize agent efficiency
Streamline workflows, automate repetitive tasks, enable faster responses, higher capacity, and happier teams.
Scale with ease
Intelligent workflows, automation, and AI-assisted resolution reduce manual effort, so teams scale sustainably while maintaining service quality.
Put effort where it matters
Smart routing, business rules, and escalation logic ensure every request reaches the right team at the right time. Agents spend less time triaging and more time resolving high-value work.
Fewer tickets, faster resolution
Self-service, knowledge management and Vivantio AI Assist reduce unnecessary tickets while giving agents faster access to accurate answers when intervention is required.
Unified service, end to end
Omni-channel support brings requests from every channel into one intelligent system, ensuring consistent prioritization, visibility, and workload balancing across teams.
Get results that count
See what service efficiency can do for your service team and customers.
Enable consistent, high-quality service
Vivantio helps you measure, improve, and personalize service, building best-in-class support.
Context drives better service
A 360-degree customer view, sentiment analysis and ticket summaries gives teams full visibility into history, relationships, and service patterns – enabling more informed responses and stronger engagement.
Every interaction counts
Consistent, high-quality responses and predictable resolution times build confidence over time. Vivantio helps teams deliver dependable service experiences that customers trust – across every interaction.
Improve what customers feel
Surveys and sentiment analysis turn customer feedback into actionable insight so service improvements align with what actually drives satisfaction and loyalty.
Turn service data into actionable insights
Dashboards and reporting connect service performance to business outcomes—making it easier to identify trends, prioritize improvements, and demonstrate measurable impact.
