THE VIVANTIO FLEX EXPERIENCE

FLEX is Vivantio’s version of a modern day approach to service management –
A seamless blend of superb user experience and enterprise functionality

FLEX THROUGHOUT THE ORGANIZATION

FLEX brings easy configuration, rapid on-boarding and user delight to the enterprise – underpinned by Vivantio’s ITIL-compatibility, open integration technologies and comprehensive workflow and automation

FLEX for the Organization

Vivantio’s clean, easy-to-use interface is more intuitive, requires less training and setup and can be configured and launched for an entire multi-department organization in days, not months

FLEX for Teams and Departments

Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions

FLEX for Technicians

Reduce admin overheard by allowing your technicians to customize their user experience – without compromising control

FLEX for Customers

With self-service, knowledge base, chat and email-to-ticket, Vivantio’s easy avenues of communication ensure that your customers receive timely responses to queries and that every interaction is tracked and reportable

CREATE YOUR WORKSPACE

FLEX is designed to create the ideal working environment for each technician across your whole organization.

User Configurable Home Area

Create your own workspace including charts, dashboards and views to your work, tasks and watch lists

Multiple View Types

Manage your work the way it suits you. Manage sprints in the Kanban Board, plan projects in the Calendar, and do your day-to-day in the Reading Pane

Custom Page Layouts

Setup the layout of your record types that work for you. Tabs, sub-tabs and cards put essential data front and center, while customer and contact history is never more than a click away

FEATURE HIGHLIGHT: Ticket Views

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Learn how you can elevate your service

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MANAGE DATA WITH QUEUES

Organize your tickets, requests, changes and tasks into logical views that fit with your organization

Multiple Ticket Types

With Vivantio you are not locked into specific ticket types as defined by ITIL. Instead, define your own ticket types and hierarchy, and independently control features and configuration

Custom Queues

Define and setup multiple queues to organize your work streams. The simple expression builder gives you full control over what appears in each queue, without needing to learn a complex query language

Configurable Sub-Queues and Tabs

Get even more granular with sub-queues and tabs - avoid repetitive searching and filtering by defining layered views of data

WHITE PAPER

BOOST YOUR SERVICE DESK WITH THESE NEW TICKET PRIORITIZATION STRATEGIES

Improve performance by up to 10% with this newly researched methodology

DOWNLOAD

COMPREHENSIVE SEARCHING

From context sensitive searches to our rich expression builder and intelligent interactive searching, Vivantio offers multiple ways to get to the data you need quickly

WEBINAR: Mastering IT Service Management Metrics With Effective Reporting

POWERFUL INSIGHTS

Vivantio helps you understand your service and support activity at a glance. Use real-time statistics to assess current activity. Or easily access a wealth of data on past performance.

Manage your workloads, predict busy periods and allocate resource where it’s needed most.

REQUEST A DEMO

Learn how you can elevate your service

REQUEST A DEMO

EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

ITSM / ITIL

Learn how the ITSM and ITIL frameworks and principles can elevate your service offering

Why adopt ITSM/ ITIL?

CRM

For those supporting external customers, see how Vivantio's CRM can boost productivity

Service Centric CRM

ASSET MANAGMENT

Vivantio's CMDB can store every type of asset from hardware and software to contracts

Learn about Impact Maps

KNOWLEDGE

Bring all your knowledge into a single platform to support your organization, team and customers

Using Articles in Self Service

LET'S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.