FLEX is Vivantio’s version of a modern day approach to service management – A seamless blend of superb user experience and enterprise functionality
FLEX THROUGHOUT THE ORGANIZATION
FLEX brings easy configuration, rapid on-boarding and user delight to the enterprise – underpinned by Vivantio’s ITIL-compatibility, open integration technologies and comprehensive workflow and automation
FLEX for the Organization
Vivantio’s clean, easy-to-use interface is more intuitive, requires less training and setup and can be configured and launched for an entire multi-department organization in days, not months
FLEX for Teams and Departments
Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions
FLEX for Technicians
Reduce admin overheard by allowing your technicians to customize their user experience – without compromising control
FLEX for Customers
With self-service, knowledge base, chat and email-to-ticket, Vivantio’s easy avenues of communication ensure that your customers receive timely responses to queries and that every interaction is tracked and reportable
CREATE YOUR WORKSPACE
FLEX is designed to create the ideal working environment for each technician across your whole organization.
User Configurable Home Area
Create your own workspace including charts, dashboards and views to your work, tasks and watch lists
Multiple View Types
Manage your work the way it suits you. Manage sprints in the Kanban Board, plan projects in the Calendar, and do your day-to-day in the Reading Pane
Custom Page Layouts
Setup the layout of your record types that work for you. Tabs, sub-tabs and cards put essential data front and center, while customer and contact history is never more than a click away
Organize your tickets, requests, changes and tasks into logical views that fit with your organization
Multiple Ticket Types
With Vivantio you are not locked into specific ticket types as defined by ITIL. Instead, define your own ticket types and hierarchy, and independently control features and configuration
Custom Queues
Define and setup multiple queues to organize your work streams. The simple expression builder gives you full control over what appears in each queue, without needing to learn a complex query language
Configurable Sub-Queues and Tabs
Get even more granular with sub-queues and tabs - avoid repetitive searching and filtering by defining layered views of data
WHITE PAPER
BOOST YOUR SERVICE DESK WITH THESE NEW TICKET PRIORITIZATION STRATEGIES
Improve performance by up to 10% with this newly researched methodology
From context sensitive searches to our rich expression builder and intelligent interactive searching, Vivantio offers multiple ways to get to the data you need quickly
WEBINAR: Mastering IT Service Management Metrics With Effective Reporting
POWERFUL INSIGHTS
Vivantio helps you understand your service and support activity at a glance. Use real-time statistics to assess current activity. Or easily access a wealth of data on past performance.
Manage your workloads, predict busy periods and allocate resource where it’s needed most.