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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Teams that stepped up.

How IT and customer service teams moved from a basic helpdesk to real service management — the challenge, the solution, and the results.

Case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Customer Service ManagementITSM
Case studySystem4u Upgrades SLA Tracking and More with VivantioRead how Vivantio helped to elevate System4u beyond the limitations of the in-house solution they outgrew, to leverage Vivantio’s robust SLA features and…Customer Service ManagementSelf-ServiceCase studyAnnata Streamlines Service To Customers Using Vivantio’s Self-Service CapabilitiesRead how Vivantio supports and enhances Annata’s external customer service experience through self-service and ITIL principles.Customer Service ManagementSelf-ServiceCase studyNG Bailey Logs Dramatic Service Improvements Leveraging VivantioAn improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.ITSMReporting & AnalyticsSelf-Service
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Case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Customer Service ManagementITSM
Case studySystem4u Upgrades SLA Tracking and More with VivantioRead how Vivantio helped to elevate System4u beyond the limitations of the in-house solution they outgrew, to leverage Vivantio’s robust SLA features and…Customer Service ManagementSelf-Service
Case studyAnnata Streamlines Service To Customers Using Vivantio’s Self-Service CapabilitiesRead how Vivantio supports and enhances Annata’s external customer service experience through self-service and ITIL principles.Customer Service ManagementSelf-Service
Case studyNG Bailey Logs Dramatic Service Improvements Leveraging VivantioAn improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.ITSMReporting & AnalyticsSelf-Service
Case studyWake Forest University Improves Access with VivantioSaving thousands of dollars and a growing asset project have helped improve “access” at this top US-based university.Customer ExperienceITSM
Case studyFlexible Zendesk Alternative Sets Off Company-Wide Adoption TrendSee how global rail leader Greenbriar implemented prioritized customer service management, with popular self-service capabilities – and set off a…Customer Service ManagementSelf-Service
Case studySCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM PlatformOne of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio’s ITSM software helps the organization follow ITIL…ITSMITILReporting & Analytics
Case studyAmerican Enterprise (Wellabe) Enhances Service with Vivantio ITSM ToolExplore how a growing mutual insurance provider increases efficiency using Vivantio’s flexible and easy-to-use ITSM software across multiple service teams…ITSM
Case studySouthern Housing Group Analysts Value Vivantio’s Reporting and KPI TrackingDiscover how one of UK’s largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using…ITSM
Case studyCapita Travel and Events Improves Ticket Resolution Time with Vivantio ITSMFind out how Vivantio’s service management software tool improved ticket resolution time and increased service levels for the UK’s largest professional…ITSM
Case studyVivantio Meets ITIL & Performance Demands for a Global Car ManufacturerWatch the video to hear Alan Shrimpton, IT Strategy Manager , discuss why his organization chose Vivantio and their experience using the ITSM Platform to…ITIL
Case studyASCO Implements Vivantio ITSM Platform Globally with Short Turnaround TimeLearn how an oilfield support services leader implemented ITIL processes and built out a sophisticated service management system across global service teams…ITSM
Case studyVivantio ITSM Helps DriveTime Automate Key Business Processes Company-wideRead how one of the largest auto retailer and finance companies utilizes Vivantio’s ITSM software to meet the demands of an increasing incident workload…ITSM
Case studyLalux Assurances Introduces SLAs with Vivantio’s Service Desk Software ToolExplore how one of the leading insurance companies in the Luxembourg market worked with Vivantio to experience a smooth ERP migration, a record-fast ITSM…ITSM
Case studyAllegis Group Realizes Sevenfold Productivity Gain with Vivantio ITSM ToolLearn how one of the largest privately held staffing companies in the world experienced dramatic operational savings and a 70% reduction in service calls…ITSM
Case studyVivantio Software Transforms Service Management for Planet Financial GroupAfter a group of financial companies specialising in residential mortgage loans began a procurement process for a service desk solution, Vivantio quickly…ITSM

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