Case Studies

  • Read how Vivantio supports and enhances Annata's external customer service experience through self-service and ITIL principles.

    July 20, 2022

    7 min. read

  • Saving thousands of dollars and a growing asset project have helped improve “access” at this top US-based university.

    July 20, 2022

    6 min. read

  • See how global rail leader Greenbriar implemented prioritized customer service management, with popular self-service capabilities - and set off a company-wide adoption trend.

    July 20, 2022

    6 min. read

  • An improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.

    July 20, 2022

    6 min. read

  • One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

    September 24, 2019

    3 min. read

  • Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

    July 15, 2019

    4 min. read

  • Discover how one of UK's largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using Vivantio ITSM software.

    October 25, 2018

    4 min. read

  • Find out how Vivantio's service management software tool improved ticket resolution time and increased service levels for the UK's largest professional services company.

    September 26, 2018

    3 min. read

  • Learn how an oilfield support services leader implemented ITIL processes and built out a sophisticated service management system across global service teams with Vivantio ITSM.

    February 17, 2016

    3 min. read

  • Read how one of the largest auto retailer and finance companies utilizes Vivantio’s ITSM software to meet the demands of an increasing incident workload across multiple internal departments.

    March 23, 2015

    3 min. read

  • Explore how one of the leading insurance companies in the Luxembourg market worked with Vivantio to experience a smooth ERP migration, a record-fast ITSM software implementation and a more collaborative way of working that resolves service issues more quickly and effectively.

    March 20, 2015

    5 min. read

  • Learn how one of the largest privately held staffing companies in the world experienced dramatic operational savings and a 70% reduction in service calls utilizing Vivantio’s service management solution.

    March 19, 2015

    4 min. read

  • After a group of financial companies specialising in residential mortgage loans began a procurement process for a service desk solution, Vivantio quickly became a contender based on ease of use, cost, installation time and learning curve for users. Since implementation, Vivantio Service Desk has changed the way Planet Financial Group does business.

    March 19, 2015

    6 min. read

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