Integrations

WhatsApp Business

WhatsApp is a mobile messaging app that allows service and support teams to communicate with customers and colleagues. WhatsApp can help service and support teams to provide fast and convenient support, build trust and loyalty, and reach a global audience.

Delivery: Vivantio's Automation Platform Albato

Categories: IntegrationsTags: Collaboration, Messaging

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WhatsApp Business

Why Use WhatsApp

Vivantio can trigger WhatsApp to send a template message and send a direct message in WhatsApp Business plus New Messages in WhatsApp can trigger actions in Vivantio.

Seamless Communication

Integration creates a seamless communication channel between service management and end users, enabling them to collaborate without switching platforms.

Automation

Automation of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

WhatsApp Business

Functionality

To perform one-way or two-way integration with WhatsApp you can use our platform service partner, Albato, that is built directly into the Vivantio admin area.

The below screenshot shows how you can setup triggers in WhatsApp that can kick off automations, as well as how to setup actions you may want to perform in WhatsApp.