FLEXIBLE ITSM SOFTWARE.
FOCUSED CUSTOMER SERVICE.
A LEADER IN SERVICE MANAGEMENT SOFTWARE
With Vivantio, companies can manage incoming email, track messaging histories, route tickets to the right teams or employees, escalate critical issues, conform with scheduling, prioritize tickets and integrate with other service tools – all powerful, automated actions designed to increase efficiency across companies’ service teams.
RUN YOUR SERVICE TEAMS LIKE A PRO
Manage your core incident, problem, change, client and asset management needs with a powerful platform built API-first so all your key tools work together seamlessly.
Create customizable ticket types and business units
Route tasks to various teams using roles and permissions
Manage business process across teams, departments and even customers
View a snapshot of essential operational data from Vivantio’s home area
Prioritize work using customizable ticket views, a load balancer and service details and history
ENHANCE OPERATIONS WITH AUTOMATION
Boost productivity, provide a more consistent customer experience and accurately record key performance metrics through service automation.
Streamline tasks and approvals for your standard workflow processes
Remove bottlenecks with intelligent routing and SLA-driven escalations
Schedule reporting on KPIs associated with a change
Manage your team’s workload more efficiently with Round Robin assignment
Offer conditional choices for customer input to resolve issues more quickly
EMPOWER YOUR CUSTOMERS
Build more productive customer service relationships with our integrated CRM features and customizable self-service portals.
Easily access service tickets, record contracts and log purchased services
Create dynamic customer portals with our simple to use drag-and-drop builder
Enable customers to find their answers quickly in a searchable online knowledge base
Keep company offerings in order with service catalog functionality
UNLOCK METRICS THAT MATTER
Hone in on service environment performance and business trends with real-time analytics, built-in dashboards and KPI measurement using our intuitive report-builder.
Easily import or synchronize data with discovery systems
Determine the average cost-per-ticket to the business
Measure how the business is doing in meeting its contractual SLAs and underlying supporting OLAs
Create dependencies and visualize the business impact of each asset should its status change
Identify service pain points by tracking task completion time
Inform managers about important performance data so they have oversight over their team