FLEXIBLE SOFTWARE.
FOCUSED SERVICE.

WHY OUR CUSTOMERS CHOOSE VIVANTIO

“The support team is exceptional. I can guarantee that when I raise a ticket using my reference number, I receive a response within 10 minutes, and 99.9% of the time, I receive a written response with a detailed guide on how to resolve my query.”
For Customer Service Tony R., Service Desk Team Leader
NG Bailey
“After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.”
For Ease of Use Matt H., Support Analyst Team Lead
Portal Partnership
"I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient."
For Features Zubair A., Network and Security Engineer
Equinix EMEA
“Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding, and the software is very easy to use. Great bang for the buck!"
For Value Victor G., VP of Global Support
iQor
"It's great, it's flexible, and it's highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I've used."
For Everyone Andy S., Senior Service Delivery Analyst
Ricardo Design

READ MORE OF OUR CUSTOMER SUCCESS STORIES HERE

A LEADER IN SERVICE MANAGEMENT SOFTWARE

With Vivantio, companies can manage incoming email, track messaging histories, route tickets to the right teams or employees, escalate critical issues, conform with scheduling, prioritize tickets and integrate with other service tools – all powerful, automated actions designed to increase efficiency across companies’ service teams.

RUN YOUR SERVICE TEAMS LIKE A PRO

Manage your core incident, problem, change, client and asset management needs with a powerful platform built API-first so all your key tools work together seamlessly.

  • Create customizable ticket types and business units

  • Route tasks to various teams using roles and permissions

  • Manage business process across teams, departments and even customers

  • View a snapshot of essential operational data from Vivantio’s home area

  • Prioritize work using customizable ticket views, a load balancer and service details and history

ENHANCE OPERATIONS WITH AUTOMATION

Boost productivity, provide a more consistent customer experience and accurately record key performance metrics through service automation.

  • Streamline tasks and approvals for your standard workflow processes

  • Remove bottlenecks with intelligent routing and SLA-driven escalations

  • Schedule reporting on KPIs associated with a change

  • Manage your team’s workload more efficiently with Round Robin assignment

  • Offer conditional choices for customer input to resolve issues more quickly

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

We partnered with Service Desk Institute (SDI) to learn how service desk professionals employ self-service to their customers

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EMPOWER YOUR CUSTOMERS

Build more productive customer service relationships with our integrated CRM features and customizable self-service portals.

  • Easily access service tickets, record contracts and log purchased services

  • Create dynamic customer portals with our simple to use drag-and-drop builder

  • Enable customers to find their answers quickly in a searchable online knowledge base

  • Keep company offerings in order with service catalog functionality​

UNLOCK METRICS THAT MATTER

Hone in on service environment performance and business trends with real-time analytics, built-in dashboards and KPI measurement using our intuitive report-builder.

  • Easily import or synchronize data with discovery systems

  • Determine the average cost-per-ticket to the business

  • Measure how the business is doing in meeting its contractual SLAs and underlying supporting OLAs

  • Create dependencies and visualize the business impact of each asset should its status change

  • Identify service pain points by tracking task completion time

  • Inform managers about important performance data so they have oversight over their team

TOP-RATED SERVICE MANAGEMENT SOFTWARE

“What most impressed me about Vivantio was their responsiveness, their openness and their flexibility.”

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.