Your Service Management System for Internal and External Support

For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, effortlessly.

 

More powerful & user friendly than ever before

Hover over the purple hotspots below to see some of the ways Vivantio helps service teams work more efficiently.

A platform that harmonizes every service team

Vivantio’s powerful platform is designed for both internal and external support teams.

B2B Customer Service

Manage better relationships, boost productivity, and improve bottom line. Learn how your Service Teams can exceed customer expectations.

Information Technology

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control.

Entire Enterprise

Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform.

Be a customer service hero!

Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Unlock the Secret to B2B Dominance: Master Service Optimization Now!

Discover how optimizing your service can drive dominance in your sector. Learn how a mere 5% boost in customer retention can skyrocket your profits by up to 95%. Transform your enterprise with our guide to winning with service excellence.

cover for the B2B customer service optimization guide , which includes actionable insights, customer service management platforms, and benefits of customer satisfaction enhancement.

The world’s fastest growing companies leveraged Vivantio to scale.

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Our Customers Love Us!

Best IT Management Products 2024
Best Customer Service Products 2024
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Vivantio

Featured resources

Explore our latest news, videos & resources

  • The integration of AI in customer service is transforming how Managed Service Providers (MSPs) deliver support. By leveraging AI-driven personalization and streamlined workflows, MSPs can enhance customer satisfaction and operational efficiency. Discover the transformative potential of AI in customer service solutions.

    10 min|Blog|
  • Managed Service Providers (MSPs) are transforming IT service management with CMDBs, achieving enhanced control, scalability, and client satisfaction. This post delves into the benefits and best practices of CMDB implementation, illustrated by SCP Health's remarkable success in streamlining their IT services.

    9 min|Blog|
  • Discover the transformative power of service management implementation in achieving ITSM success. This guide provides essential insights into streamlining operations, enhancing service delivery, and improving customer satisfaction through effective ITSM processes.

    12 min|Blog|
  • Discover the transformative power of API integration in Vivantio's guide. Uncover how seamless data exchange and automation revolutionize business operations, streamlining workflows and boosting productivity.

    7 min|Blog|
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Reduction in call volume

Dramatic savings after implementing Vivantio’s advanced self-service portal

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

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Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations

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0%
Reduction in call volume

Dramatic savings after their service management optimization implementation

0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

0%
Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT service operations

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.