IT and customer service software that scales

Vivantio empowers internal and external teams with enterprise-grade service software, effortlessly.

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Customer-first Organizations Trust Vivantio

Scalable solutions for every service team

IT Service Management

Enterprise ITSM without the enterprise overhead.

Customer Service

AI-enabled customer support that scales with you.

Dedicated to serving our customers, and yours

Vivantio is a leader in Mid-Market Complaint Management on G2Vivantio is a leader in United Kingdom Service Desk on G2Vivantio is a leader in HR Service Delivery on G2Vivantio is a leader in Enterprise Service Desk on G2Vivantio is a leader in Mid-Market IT Asset Management on G2Vivantio is a leader in Mid-Market IT Asset Management on G2Vivantio is a leader in Mid-Market IT Asset Management on G2

Enterprise-grade technology for everyone

All the depth you expect from an enterprise platform, without all the complexity.

Practical AI, Built In

Vivantio’s AI supports teams across service all delivery teams. From helping users find answers, to assisting agents in the moment, and turning service data into insight. It’s designed to improve speed, quality, and consistency without replacing people or adding complexity.

Flexible by Design

Adapt workflows, forms, fields, permissions and processes to fit your organization, without code or fragile customizations. Vivantio gives you the freedom to evolve service as your needs change.

One Platform for Every Service Team

Manage service delivery for IT, customer support, operations, and more in one platform—while allowing each team to work their own way with shared visibility and control.

Built for How Teams Work

Personalized workspaces surface the right information at the right time—helping teams stay organized, responsive, and productive as workloads grow.

Connected by Design

Integrate Vivantio with the tools you already use to create a unified service experience, reducing silos, improving flow, and keeping data in sync across the business.

Real AI. Real results.

Assist in the moment, enrich every request, and evolve performance over time.

Get Answers Fast – Right Where Work Happens

Surface trusted answers from your existing knowledge and service history to resolve questions quickly, reduce unnecessary tickets, and capture context when work needs to be escalated.

Add Context and Clarity to Every Request

Automatically summarise, detect sentiment, and suggest responses so teams communicate consistently, resolve faster, and reduce escalation risk—while staying fully in control.

Turn Service Data Into Continuous Improvement

Transform service activity into trends, insights, and recommendations that help leaders prioritise what matters, improve outcomes over time, and strengthen operational maturity.

American Enterprise (Wellabe) Leverages Vivantio Across Multiple Service Teams

Originally only considered for IT, American Enterprise quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy.

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Get results that count

See what service efficiency can do for your service team and customers.

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Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers.

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase.

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Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations.

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Service Management that scales with you

Break free from tools that hold you back. Vivantio unifies customer support and service delivery across teams, so you can grow without limits.

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