Elevate Your Service LEARN MORE REQUEST A DEMO Vivantio provides an intuitive, flexible service management platform that empowers you to focus on what matters most - great customer service
FLEXIBLE SOFTWARE. FOCUSED SERVICE.
WE ARE ALL ABOUT SERVICE
All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
RATED BEST VALUE BY OUR USERS
Our pricing is unique to our customers. We provide cost savings based on volume and pricing allowances for non-profits and educational institutions.
FLEXIBLE LICENSE NEEDS FOR ALL
We offer a variety of licensing options, including named and concurrent, which makes our product budget-friendly and convenient for teams of all sizes.
WHY OUR CUSTOMERS CHOOSE VIVANTIO
“The support team is exceptional. I can guarantee that when I raise a ticket using my reference number, I receive a response within 10 minutes, and 99.9% of the time, I receive a written response with a detailed guide on how to resolve my query.” For Customer Service Tony R., Service Desk Team Leader NG Bailey “After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.” For Ease of Use Matt H., Support Analyst Team Lead Portal Partnership "I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient." For Features Zubair A., Network and Security Engineer Equinix EMEA “Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding, and the software is very easy to use. Great bang for the buck!" For Value Victor G., VP of Global Support iQor "It's great, it's flexible, and it's highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I've used." For Everyone Andy S., Senior Service Delivery Analyst Ricardo Design
With Vivantio, companies can manage incoming email, track messaging histories, route tickets to the right teams or employees, escalate critical issues, conform with scheduling, prioritize tickets and integrate with other service tools – all powerful, automated actions designed to increase efficiency across companies’ service teams.
RUN YOUR SERVICE TEAMS LIKE A PRO
Manage your core incident, problem, change, client and asset management needs with a powerful platform built API-first so all your key tools work together seamlessly.
Create customizable ticket types and business units
Route tasks to various teams using roles and permissions
Manage business process across teams, departments and even customers
View a snapshot of essential operational data from Vivantio’s home area
Prioritize work using customizable ticket views, a load balancer and service details and history
ENHANCE OPERATIONS WITH AUTOMATION
Boost productivity, provide a more consistent customer experience and accurately record key performance metrics through service automation.
Streamline tasks and approvals for your standard workflow processes
Remove bottlenecks with intelligent routing and SLA-driven escalations
Schedule reporting on KPIs associated with a change
Manage your team’s workload more efficiently with Round Robin assignment
Offer conditional choices for customer input to resolve issues more quickly
2020 SURVEY: SELF SERVICE STRATEGIES
We partnered with Service Desk Institute (SDI) to learn how service desk professionals employ self-service to their customers