Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Your Service Management System for Internal and External Support

For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, effortlessly.

Read the Service Transformation Guide

A platform that harmonizes every service team

Vivantio’s powerful platform is designed for both internal and external support teams.

B2B Customer Service

Manage better relationships, boost productivity, and improve bottom line. Learn how your Service Teams can exceed customer expectations.

Learn More about CSM

Information Technology

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control.

Learn More about ITSM

Entire Enterprise

Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform.

Learn More about ESM

Be a customer service hero!

Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Empower teams to do more

Our powerful, yet simple and intuitive configuration keeps you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers.

Boost operational performance

Through workflow and automation, streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.

Elevate customer service

Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value across the entire organization.

Why Service Optimization has Become a Leading Indicator of B2B Dominance.

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

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The world’s fastest growing companies leveraged Vivantio to scale.

More customer stories

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For Service Efficiency

“I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient.”

Zubair

Network and Security Engineer, Equinix EMEA

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For Ease of Use

“After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.”

Matt

Support Analyst Team Lead, Portal Partnership

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For Scalability

“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”

Andy

Senior Service Delivery Analyst, Ricardo Design