Stellar Service Management

Vivantio’s philosophy is simple: Cover your core ITIL principles, then go above and beyond to provide the best customer experience possible.

The Vivantio Platform allows you to focus in on the tools that make sense for your organization’s service model: from incident, problem and change requests to service requests and client, knowledge and asset management.

Mix and match the features of the Vivantio Platform to build your organization’s ideal service environment.

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Empowering Customer Self-Help

Customers are at the heart of what you do.

Vivantio provides your customers with all the tools they need to engage with your organization.

Self-Service
Self-Service Designer
Separate, Branded Portals
Mobile Edition
Inbound and Outbound Email
SMS Messaging

Learn How Self-Help Could Fit into Your Service Strategy

Sleek Service Automation

Streamline your service strategy and think big.

Utilize Vivantio’s intuitive business rules engine to capture data, track important service milestones and trigger meaningful action. Contact customers, send internal reminders and generate insightful reports automatically.

Stop fire-fighting, boost efficiency and unleash your team’s full productivity.

WORKFLOW

Prioritize your work and map each step in your unique service process by automating workflow to handle each ticket.

EVENT SCHEDULING

Alert key team members or even carry out automated processes based on your unique scheduling needs.

TICKET ROUTING

Assign new tickets to the correct teams or individuals automatically, based on your chosen conditions.

SLA ESCALATION

Send out automated alerts when tickets are about to breach or have breached their SLAs.

Learn More about Service Automation

Insightful Reporting

From real-time statistics on peaks in activity to historic trends enabling you to anticipate and prepare for the future, capture, compile and analyze the data you need.

Let’s dig into your data

Seamless Integration

The Vivantio Platform leverages a full API to integrate with your team’s most important tools, unlocking a whole new level of service excellence.

CUSTOMER RELATIONS

Give your team visibility of issue and project status before they call customers and give your technicians access to all the data they need about your customers as soon as a ticket is logged.

ASSET DISCOVERY

Whether you utilize SCCM, Autotask or a homegrown tool to track assets, link it up with Vivantio to track repeat issues, assess the impact of upcoming changes and keep track of scheduled maintenance.

EMAIL-TO-TICKET

A direct link between email and your service management platform ensures that no correspondence goes unrecorded and no ticket or action item gets left behind.

LIFECYCLE MANAGEMENT

Integrate directly with Application Lifecycle Management programs like Jira and TFS and keep your most important service tasks all in one spot.

SEE WHAT ELSE VIVANTIO CAN INTEGRATE WITH

Trusted Service

Hundreds of companies trust and rely on the Vivantio Platform every day to deliver service excellence to their customers.

Hear Their Own Stories

Build Your Ideal Service Operation

The product just works. We had zero downtime in the months after implementation, so it built confidence very quickly.

Alan Shrimpton, IT Strategy Manager, Global Car Manufacturer

Get a live look at Vivantio

Request a live demo and one of Vivantio’s consultants will walk you through the Platform and help determine best fit for your service needs.