Elevate Your Customer Experience

Our highly configurable service management solution empowers you to take charge and deliver the best possible service experience to your customers.

BE A CUSTOMER SERVICE HERO

Our service management solutions empower your teams through rapid and easy configuration, enabling effortless operations which means you can focus on elevating your customers experience for a future-ready business.

EMPOWER TEAMS

Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly,  allowing you to focus on what is important – delivering stellar service to your customers.

ENABLE OPERATIONS

Streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.

ELEVATE CUSTOMER EXPERIENCE

Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value.

DELIVER SERVICE ACROSS THE
ENTIRE ORGANIZATION

Vivantio’s powerful platform can deliver service and support to both external and internal customer alike.

For B2B Customer Service

Manage better relationships, boost productivity and improve the customer journey. Learn how your Customer Service Teams can meet and exceed customer expectations

For IT & Beyond

Optimize service delivery and provide all your service teams with the tools to collaborate, escalate and solve problems faster, with a cross-functional, company-wide, service platform

Explore Customer Service Management
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FREE GUIDE

B2B CUSTOMER SERVICE TRANSFORMATION GUIDE

Get the roadmap that puts your customer service at the center of your company’s business strategy.

TRUSTED BY

WHAT OUR CUSTOMERS SAY

For Service Efficiency

“I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient.”

Zubair, Network and Security Engineer
Equinix EMEA

For Ease of Use

“After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.”

Matt, Support Analyst Team Lead
Portal Partnership

For Scalability

“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”

Andy, Senior Service Delivery Analyst
Ricardo Design

VOTED MOMENTUM LEADER

Thanks to our amazing customers, we continue to be recognized in G2’s quarterly reports, and named High Performer for Spring 2022 in several areas.

Vivantio is a leader in Small-Business IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Service Management (ITSM) Tools on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2

LATEST VIVANTIO NEWS

Explore our latest news, videos & resources

LATEST NEWS AND INFORMATION

Vivantio Rated High Performance

Vivantio continues to be recognized as a High Performer in several categories in the Spring 2022 report from respected product review platform G2.

TRANSFORM YOUR CUSTOMER SERVICE

Get Your Free Guide

Service Optimization has become a leading indicator of B2B dominance.
Discover how to leverage breakthrough service to transform your B2B enterprise and deliver new levels of customer satisfaction.

ROBUST SELF-SERVICE CASE STUDY

NG BAILEY LOGS DRAMATIC SERVICE IMPROVEMENTS

Providing robust self‐service and improving initial information gathering delivers impressive service results for this engineering and services business leader.
Discover more about these “absolutely phenomenal” successes that come with implementing the full potential of the Vivantio platform.

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”

Andy, Senior Service Delivery Analyst
Ricardo Design

Already using our products and need some assistance? Contact our technical support team.