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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
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All integrationsDiscover all features
Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
Insights
Resource CenterEverything, filtered by topicVideosShort product walkthroughsProduct toursSelf-guided, no form
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Go deeper.

In-depth guides on service management strategy, ITIL, automation, and customer experience.

WhitepaperApplying ITIL’s 7 Guiding Principles in B2B Customer Service OperationsSee how ITIL 4 can help your B2B Customer Service team create a more proactive, efficient, and value-driven CX – one that boosts loyalty, retention, and…ITILCustomer Service ManagementBest practices
WhitepaperThe Buyer’s Guide to Service Management SoftwareUse this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.ITSMCustomer Service ManagementEnterprise Service ManagementWhitepaperVivantio Values SecurityDownload your free guide to discover our industry-leading security measures and how we address concerns related to staff training, data security policies,…Security & ComplianceITSMBest practicesWhitepaperWhy True SaaS Beats On-Premise and Hybrid DeliveryDownload our free whitepaper and discover why True ITSM SaaS is the superior choice compared to on-premise and hybrid delivery models.ITSMBest practices
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WhitepaperApplying ITIL’s 7 Guiding Principles in B2B Customer Service OperationsSee how ITIL 4 can help your B2B Customer Service team create a more proactive, efficient, and value-driven CX – one that boosts loyalty, retention, and…ITILCustomer Service ManagementBest practices
WhitepaperThe Buyer’s Guide to Service Management SoftwareUse this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.ITSMCustomer Service ManagementEnterprise Service Management
WhitepaperVivantio Values SecurityDownload your free guide to discover our industry-leading security measures and how we address concerns related to staff training, data security policies,…Security & ComplianceITSMBest practices
WhitepaperWhy True SaaS Beats On-Premise and Hybrid DeliveryDownload our free whitepaper and discover why True ITSM SaaS is the superior choice compared to on-premise and hybrid delivery models.ITSMBest practices
Whitepaper29 Questions to Ask Before You Invest in SaaS ITSM SoftwareBefore investing in SaaS ITSM software, review these essential questions to ensure you’re getting the best value and securing the platform that best meets…ITSMSecurity & ComplianceBest practices
WhitepaperBoost Your Service Desk with New Ticket Prioritization StrategiesExplore the best practices of ITIL ticket prioritization, various ticket weighing scenarios, and the effectiveness of prioritization algorithms against SLA…ITILITSMBest practices

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