Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIIf you sell and implement service management for mid-sized organizations, you have probably lived the big-program experience: a tier, a queue, a number in a partner count. We built ours differently. A partner network built on real relationships, where every partner gets our full commitment, and proper ITSM your consultants can sell with confidence and deliver in weeks.
Thousands of mid-sized organizations sit between a help desk they have outgrown and an enterprise platform they do not need.
ITSM, ESM, and customer service on one platform, live in weeks, one license.
If you already sell solutions in this market, you know the problem is rarely the product. It is the vendor behind it: being one partner among hundreds, deals taken direct, portals instead of people, support that arrives after the deal is lost. We built our program the other way around. Our customer-first philosophy extends to our partners, because your clients are our customers too, and these are the commitments that make that real.
We do not compete with partners for registered opportunities, and we never take one direct. Deal registration is simple, visible, and honored. You always know where your deals stand.
Every partner has a named partner manager, and a direct line to the people who build and run Vivantio. When a deal needs product answers, pricing flexibility, or an executive in the room, you get them quickly.
Support quality is one of the main reasons customers choose us and remain with us. Partners get that same standard: responsive help pre-sales and post-sales, for you and for every client you bring.
There are no program fees and no tier ladder to climb before you see value. Enablement, training, and co-selling on your first deals are included, because your first win is our first priority.
Every partner is heard, not just the largest. Roadmap input, program direction, and joint planning are working conversations with our leadership, not an annual survey.
Most platforms in this market are either too thin to grow with a client or too heavy to implement without an army. Vivantio was designed as the step up in between, and the same decisions that make it easy to buy make it easy for a partner to sell and deliver.
No module tax, no tier gymnastics, no surprise at renewal. Concurrent licensing and transparent pricing mean you can quote in minutes and your clients know exactly what they are buying. Shorter cycles, cleaner conversations.
Configuration needs no developers: that is an architectural decision we made on day one. Your consultants reach full configuration competence quickly, so billable time goes into implementing best practice for the client, not into learning a platform's internals. Implementation, configuration, and training are your services, delivered by you, and charged by you at 100%.
AI for end users, agents, and managers ships as part of the platform, not as a premium tier you have to sell twice. You walk in with an answer to the question every client is already asking.
IT service desks, HR, facilities, finance, legal, and B2B customer service teams run on the same platform. One implementation skill set for your team, several departments of opportunity in every account.
Everything a complex service operation needs. None of what makes enterprise platforms a nightmare.
Vivantio runs every service team on one platform: IT, customer service, HR, facilities, and beyond. A typical account starts with the team that feels the pain most, then grows team by team, and every stage carries services work your team delivers and owns.
Every figure comes from a named customer story your prospects can check. We do not do invented statistics, and we will not ask you to sell any.
Our partners are IT consultancies, resellers, and service providers in the US and the UK who serve mid-sized organizations, typically 100 to 5,000 employees. They have a practice in service management, or a client base running basic help desks that have been outgrown, and they want to own the relationship: advising, implementing, and supporting, not just passing paper.
We are selective for one reason: every partnership gets real investment from us. We would rather build partners who win consistently than collect a directory of logos. If that focus matches how you build your business, we should talk.
Run a managed service business and want to consolidate client ticketing on one platform? That is a deeper conversation, and one we welcome with the right providers. Start it here.
You talk directly with our leadership about your practice, your market, and whether the fit is real on both sides. We respond within two business days.
Configuration training built for experienced consultants, a demo environment, sales materials, and our team alongside yours on early opportunities, so your first win comes quickly and the second is yours to run.
Deal registration from day one, a named partner manager, and a simple quarterly plan covering pipeline, enablement, and the support you need from us.
Tell us about your practice and the market you serve. A member of our leadership team reads every application and replies within two business days. No automated scoring, no portal registration, no waiting list.
Prefer to start with a conversation? Email partners@vivantio.com and we will set one up.
Thanks. Your application is with us.
A member of our leadership team reads every application and replies within two business days.
