Vivantio was founded on the idea that great service starts at the core of any organization. Our goal is to empower companies to achieve unparalleled service excellence through our unified platform that’s flexible and scalable


Our story began in 2003, inspired by the desire to build a multi-tenant platform that’s reliable, configurable and secure. Today, Vivantio is one of the most trusted service management SaaS providers for service teams who demand more

  • Vivantio is Conceived

    Vivantio is Conceived

    Working together at one of the UK’s largest housing associations and frustrated with several failed attempts to get budget approval for enterprise systems, Greg Rich and Russ Wiltshire decide to use their experience and success building several of their own internal systems to fulfill a need in the service industry.

  • Vivantio V1 Released

    Vivantio V1 Released

    After a year developing the first true multi-tenant helpdesk hosted application, Vivantio welcomes DHL International aboard as our first customer. We’re happy to say Vivantio is still their ITSM software solution of choice!

  • 2000 Users Log in Daily

    2000 Users Log in Daily

    Over 2000 users log in daily. Work begins on developing all core ITIL principles and a CRM.

  • Focus on Service

    Focus on Service

    With a focus on continual product improvement, Vivantio moves to a 100% direct model to better service our prospects and customers.

  • U.S. Office Opens

    U.S. Office Opens

    Vivantio crosses the pond and opens the first U.S. office in Boston, expanding the company’s abilities to provide support to our global customers.

  • A Shift to Social Good

    A Shift to Social Good

    Co-Founder Russ Wiltshire takes early retirement to focus on humanitarian causes.

  • Vivantio V5 Released

    Vivantio V5 Released

    Vivantio launches V5 with a new interface, built API-first. Business units roll out to support cross-department use.

  • West Coast Expansion

    West Coast Expansion

    The second U.S. office opens in California and is in full swing. Vivantio collects several industry awards, and the platform logs over 40 million tickets.

  • Vivantio FLEX Released

    Vivantio FLEX Released

    Vivantio gets a makeover and corporate rebrand. V6 (codename FLEX) launches with a modern, user-friendly interface and stacks of new features.


Software Releases
Actions Logged
Emails Processed
SaaS Customers
Customer Retention
Platform Availability


With offices across the globe, we maintain a collaborative, customer-centric culture that encourages participation in humanitarian initiatives and professional development. Our growing team includes people with various backgrounds who all share a common goal of empowering service teams to provide the best customer experience possible



Greg is CEO and co-founder of Vivantio. Greg’s passion for customer service started at a very early age whilst working alongside his parents who owned a small, family residential home in Somerset, England. He spent several years volunteering for the Avon & Somerset police constabulary before finding his passion in customer service and support for KPMG. Over the course of 10 years, Greg’s curiosity and creativity drove innovative and forward-thinking technology solutions to complex business problems within Social Housing. In 2003, Greg cofounded Vivantio and released the world’s first SaaS Helpdesk Solution in order to allow SME companies to provide better service to their customers.

ANDY WALSHChief Operating Officer

Andy is the Chief Operating Officer at Vivantio where he has spent the last 19 years working with the co-founders growing the company to a multi million dollar, award winning business based in the UK and US with customers from around the globe. Andy has a degree in Business Economics and a Masters in IT. He has worked for global companies such as Reuters, within their data analytics division and Havas EHS in their data led direct marketing business.

BILL VARGAChief Revenue Officer

Bill is the Chief Revenue Officer at Vivantio. He has been actively engaged in several technology startup ventures, as an advisory board member, consultant and executive. Driving value to B2B customers through tech innovation is the cornerstone of his career and ignites his daily passion.

ALEXIS MACKIEHead of Customer Success

Alexis is Head of Customer Success at Vivantio, where the primary focus of the team is to ensure customers are maximizing the value and return on investment in their relationship with the company. The ultimate measure of success for the team is customers renewing year on year and expanding their use of Vivantio through their business. Alexis takes real pride in seeing customers becoming true advocates for Vivantio and making them the hero of their own story throughout their customer journey.

GRAHAM SMITHHead of Engineering