OUR PURPOSE

Vivantio was founded on the idea that great service starts at the core of any organization. Our goal is to empower companies to achieve unparalleled service excellence through our unified platform that’s flexible and scalable

OUR HISTORY

Our story began in 2003, inspired by the desire to build a multi-tenant platform that’s reliable, configurable and secure. Today, Vivantio is one of the most trusted service management SaaS providers for service teams who demand more

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  • Vivantio is Conceived

    Vivantio is Conceived

    Working together at one of the UK’s largest housing associations and frustrated with several failed attempts to get budget approval for enterprise systems, Greg Rich and Russ Wiltshire decide to use their experience and success building several of their own internal systems to fulfill a need in the service industry.

  • Vivantio V1 Released

    Vivantio V1 Released

    After a year developing the first true multi-tenant helpdesk hosted application, Vivantio welcomes DHL International aboard as our first customer. We’re happy to say Vivantio is still their ITSM software solution of choice!

  • 2000 Users Log in Daily

    2000 Users Log in Daily

    Over 2000 users log in daily. Work begins on developing all core ITIL principles and a CRM.

  • Focus on Service

    Focus on Service

    With a focus on continual product improvement, Vivantio moves to a 100% direct model to better service our prospects and customers.

  • U.S. Office Opens

    U.S. Office Opens

    Vivantio crosses the pond and opens the first U.S. office in Boston, expanding the company’s abilities to provide support to our global customers.

  • A Shift to Social Good

    A Shift to Social Good

    Co-Founder Russ Wiltshire takes early retirement to focus on humanitarian causes.

  • Vivantio V5 Released

    Vivantio V5 Released

    Vivantio launches V5 with a new interface, built API-first. Business units roll out to support cross-department use.

  • West Coast Expansion

    West Coast Expansion

    The second U.S. office opens in California and is in full swing. Vivantio collects several industry awards, and the platform logs over 40 million tickets.

  • Vivantio FLEX Released

    Vivantio FLEX Released

    Vivantio gets a makeover and corporate rebrand. V6 (codename FLEX) launches with a modern, user-friendly interface and stacks of new features.

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OUR CULTURE

With offices across the globe, we maintain a collaborative, customer-centric culture that encourages participation in humanitarian initiatives and professional development. Our growing team includes people with various backgrounds who all share a common goal of empowering service teams to provide the best customer experience possible

OUR LEADERSHIP TEAM

GREG RICH
GREG RICHCEO & Co-Founder

Greg is CEO and co-founder of Vivantio. Greg’s passion for customer service started at a very early age whilst working alongside his parents who owned a small, family residential home in Somerset, England. He spent several years volunteering for the Avon & Somerset police constabulary before finding his passion in customer service and support for KPMG. Over the course of 10 years, Greg’s curiosity and creativity drove innovative and forward-thinking technology solutions to complex business problems within Social Housing. In 2003, Greg cofounded Vivantio and released the world’s first SaaS Helpdesk Solution in order to allow SME companies to provide better service to their customers.

ANDY WALSH
ANDY WALSHChief Operating Officer

Andy is the Chief Operating Officer at Vivantio where he has spent the last 19 years working with the co-founders growing the company to a multi million dollar, award winning business based in the UK and US with customers from around the globe. Andy has a degree in Business Economics and a Masters in IT. He has worked for global companies such as Reuters, within their data analytics division and Havas EHS in their data led direct marketing business.

BILL VARGA
BILL VARGAChief Revenue Officer

Bill is the Chief Revenue Officer at Vivantio. He has been actively engaged in several technology startup ventures, as an advisory board member, consultant and executive. Driving value to B2B customers through tech innovation is the cornerstone of his career and ignites his daily passion.

ALEXIS MACKIE
ALEXIS MACKIEHead of Customer Success

Alexis is Head of Customer Success at Vivantio, where the primary focus of the team is to ensure customers are maximizing the value and return on investment in their relationship with the company. The ultimate measure of success for the team is customers renewing year on year and expanding their use of Vivantio through their business. Alexis takes real pride in seeing customers becoming true advocates for Vivantio and making them the hero of their own story throughout their customer journey.

GRAHAM SMITH
GRAHAM SMITHHead of Engineering

Graham’s experience spans many aspects of the software development industry, including 12 years at the coalface as a .NET / SQL Server software engineer, a variety of senior softwareengineering leadership roles, a thought leader in the DevOps practices space through his awardwinning blog and as a consultant helping software development teams in the UK and internationally improve software quality, and speed and reliability of deployment. Graham’s role at Vivantio allows him to enjoy doing what he loves best: leading a team of software engineers to build a first-class product whist still being hands-on with many of the technical aspects of the software development lifecycle.

JULES STEVENS
JULES STEVENSHead of Customer Service

Jules is Head of Customer Service of Vivantio, with the remit to lead the Professional services team and the Support team. She has extensive experience across Customer Services and Business Management in operational sales and service industries. Jules first full time role was for a London based luxury retailer where she joined the management training programme. This role triggered Jules to evaluate customer service standards and set her own high expectations in all customer interactions. She has continued to develop this passion and carry it across each industry she has worked in.

ANN PAXTON
ANN PAXTONHead of HR

A strategic, values driven, relationship focussed HR manager with a demonstrated history of working in the financial services industry. Global experience in delivering excellent customer service at a senior and executive level. Skilled in Talent Management, HR Consulting, Coaching, Employee Engagement, Compensation, Leadership and Organizational Development. Trusted advisor and respected human resources professional who can understand complex issues and formulate solutions. French MA (Hons) focused in French, Spanish from Edinburgh University. Proficient in Microsoft Office and Workday.

BEN MORT
BEN MORTHead of Product

Ben is an experienced Product Manager with a successful track-record of building B2B SaaS products. Ben has a technical background in systems development and has a passion for product design and exceptional user experience. Only by deeply listening to customers’ individual stories and understanding their needs will we make delightful software.

SIMON GREEN
SIMON GREENHead of Information Security

Simon’s passion is Information Security and as a Certified Information Systems Security Professional he has a wealth of experience and proven track record as an Information Security leader. This coupled with his Governance and Regulatory Compliance knowledge ensures data entrusted to Vivantio is secure. His key skills lie in the implementation of ISO standards and the subsequent management of them to achieve a Business-as-Usual status. His knowledge and expertise span across multiple ISO and regulatory frameworks.

JOIN US

We’re growing fast and looking for talented people who can help empower companies to elevate their customer experience.

Check our LinkedIn page for current opportunities.

CUSTOMER SUPPORT

EMAIL

support@vivantio.com

Emails to the service team will be picked up by the Vivantio Mail Service and automatically converted into tickets. You’ll receive your ticket ID and ways to monitor progress immediately

PHONE

US: +1 800 676 3185
UK: +44 (0) 1934 424 840

Our team of service desk experts are available to assist by phone from 9-5 GMT and EST

SELF SERVICE

https://support.vivantio.com/

Login to create and manage tickets or service requests. You can also view help articles and access the Vivantio Customer Forum through our Customer Support Portal

CONTACT US

Sales: sales@vivantio.com
Marketing & PR: marketing@vivantio.com
Technical Support: support@vivantio.com
General: info@vivantio.com

VIVANTIO US EAST
200 Portland St.
Boston, MA 02114
+1-617-982-0390

VIVANTIO US WEST
600 B Street
San Diego, CA 92101
+1-617-982-0390

VIVANTIO UK
25-31 Boulevard
Weston-super-Mare
BS23 1NX
+44-1934-424840

Already using our products and need some assistance? Contact our technical support team.