Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
Learn why customer experience matters for B2B with these helpful stats. Then, find out how to modernize yours with our quality software tools.
August 18, 2022
4 min. read
B2B customer churn keeps businesses from making as much money as they can from each lead. Find out how to reduce it here.
August 16, 2022
Improving the B2B customer journey has many benefits. Learn what they are, and how to obtain them for your company here.
August 11, 2022
Learn B2B customer service best practices in this guide on elevating the customer journey through quality planning, implementation, and tools.
August 9, 2022
5 min. read
August 4, 2022
The best way to improve customer efficiency is to adopt a new, quality software platform.
August 2, 2022
Improve your customer service management process and maximize the quality of your operations.
July 28, 2022
Ready to automate your company’s customer service model? If so, click here to learn how to create a customer service management plan.
July 19, 2022
Choosing the best CSM software can be challenging. In this article, we offer eight steps to ensure you get it right.
July 8, 2022
6 min. read
These customer service management examples display how technology is improving the customer experience.
July 6, 2022
Customer service management helps companies stay on top of customer interactions. Click here to find out more about this concept.
July 5, 2022
Discover the most significant customer service management benefits provided by a cloud-based optimization platform.
July 1, 2022
Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.
June 28, 2022
7 min. read
Watch this video to learn how the shortcut to higher Monthly Recurring Revenue runs through Customer Service.
November 19, 2021
0 min. read
Vivantio has been named Best Customer Service Management Platform by Acquisition International's Corporate Excellence Awards.
November 2, 2021
2 min. read
On this episode of the Vivantio Vibe podcast, discover 10 ways to align your teams for a service-optimized organization.
September 2, 2021
1 min. read
Boston, MA, 27 July 2021 – Vivantio, a leading provider of customer service management solutions, [...]
July 30, 2021
3 min. read
Using the wrong service management platform may force you into some costly Customer Service practices. Here are some questions to consider.
July 21, 2021
In this excerpt from his interview with TEC, Greg Rich talks about about customer service, technology and the "next normal" in CX (Customer Experience).
July 9, 2021
8 min. read
The idea of a single view into the enterprise is now available not just for Customer Service but for all managers looking for better decision-making.
June 9, 2021
Here are the 5 Customer Service fallacies ready to sink the unwary in 2021.
June 8, 2021
March 25, 2021
How can you meld project management techniques with an ITIL framework? Here's a guide to how the two principles can fit together.
July 10, 2018
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