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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughsCompareVivantio vs the alternativesAdmin guidesConfigure and run Vivantio
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Security & Compliance

Everything on Security & Compliance — guides, product tours, and more, whatever the format.

ArticleMSP vs. MSSP: Key Differences ExplainedUnderstand the key differences between Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). This concise comparison highlights…Managed ServicesSecurity & Compliance
ArticleGenerative AI in Customer ServiceLearn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future…Automation & AICustomer ExperienceCustomer Service ManagementArticleWhat is Change Management in Cybersecurity? System IntegrityDiscover the significance of change management in cybersecurity for system integrity. Explore structured processes and key practices for robust security.Security & ComplianceArticleElevating Trust and Security in B2B SaaS with Vivantio’s SOC 2 ComplianceVivantio, a leader in B2B SaaS Service Management, has successfully completed its SOC 2® assessment, emphasizing its commitment to data security and…Security & Compliance
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Step your team up to real service management — without the leap to enterprise.

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