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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Live and on-demand.

Sessions with the Vivantio team and industry experts — practical takes on running better service.

WebinarITIL For Customer Service: It’s Not Just for IT AnymoreIn this Webinar On Demand, Don’t miss out on this opportunity to elevate your customer service with proven ITSM and ITIL strategies! Access Your On-Demand…Automation & AICustomer Service ManagementITSM
WebinarService Desk SOS: Meeting Expectations & Avoiding BurnoutIn ‘Service Desk SOS,’ explore effective strategies for meeting growing service expectations and preventing burnout in an era of technical talent scarcity.…Automation & AICustomer Service ManagementITSMWebinarLansweeper and Vivantio: Driving Business TransformationDive into this compelling webinar as we reveal how the strategic integration of Vivantio’s Service Management and Lansweeper’s IT Asset Discovery can…Asset Management & CMDBSelf-ServiceWebinarWhy Integrate? Easily accessible asset information in a unified platformJoin us for a webinar on the integration between Lansweeper and Vivantio and learn how Vivantio’s Service Management platform enables your teams to scale…Asset Management & CMDBSelf-Service
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WebinarITIL For Customer Service: It’s Not Just for IT AnymoreIn this Webinar On Demand, Don’t miss out on this opportunity to elevate your customer service with proven ITSM and ITIL strategies! Access Your On-Demand…Automation & AICustomer Service ManagementITSM
WebinarService Desk SOS: Meeting Expectations & Avoiding BurnoutIn ‘Service Desk SOS,’ explore effective strategies for meeting growing service expectations and preventing burnout in an era of technical talent scarcity.…Automation & AICustomer Service ManagementITSM
WebinarLansweeper and Vivantio: Driving Business TransformationDive into this compelling webinar as we reveal how the strategic integration of Vivantio’s Service Management and Lansweeper’s IT Asset Discovery can…Asset Management & CMDBSelf-Service
WebinarWhy Integrate? Easily accessible asset information in a unified platformJoin us for a webinar on the integration between Lansweeper and Vivantio and learn how Vivantio’s Service Management platform enables your teams to scale…Asset Management & CMDBSelf-Service
WebinarOn-Demand Webinar for Ticketing Tool Tips Available NowHow well you handle tickets can either lead to upset customers or happier outcomes. Watch this on-demand demo workshop webinar and get timely ticketing tips.Best practices
WebinarTop Service Management Solution Demo Now Available On DemandDiscover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.Asset Management & CMDBSelf-Service
WebinarWEBINAR: Watch On Demand – Using FLEXBridge to Create the Future of CXNow on-demand, our webinar showcasing FLEXBridge™ enhancement which allows for seamless integration for a customer experience ecosystem.IntegrationsCustomer Experience
WebinarWEBINAR: Rethinking Customer Service in 2021If you’ve been looking to make leaps in Customer Service improvement, you shouldn’t miss Vivantio’s “Rethinking Customer Service in 2021″.Customer Service ManagementBest practices

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