Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
ITSM integration is vital to improving department processes and procedures, and business leaders need to know the most effective way to get it done.
December 1, 2022
6 min. read
November 15, 2022
4 min. read
ITSM tools make it easier and quicker than ever to overhaul the customer service experience. Read why (and how) to implement one here.
November 8, 2022
5 min. read
An IT service management framework is the foundation of providing quality service to clients. Find out why (& how) you should implement one here.
November 1, 2022
Check out this quick ITSM introduction to find out how your business can benefit from an improved ITSM software.
October 25, 2022
Mid-size businesses need comprehensive ITSM solutions to meet their needs. Learn the ITSM fundamentals in this quick guide.
September 8, 2022
September 1, 2022
Learn why customer experience matters for B2B with these helpful stats. Then, find out how to modernize yours with our quality software tools.
August 18, 2022
B2B customer churn keeps businesses from making as much money as they can from each lead. Find out how to reduce it here.
August 16, 2022
Improving the B2B customer journey has many benefits. Learn what they are, and how to obtain them for your company here.
August 11, 2022
Learn B2B customer service best practices in this guide on elevating the customer journey through quality planning, implementation, and tools.
August 9, 2022
August 4, 2022
The best way to improve customer efficiency is to adopt a new, quality software platform.
August 2, 2022
Improve your customer service management process and maximize the quality of your operations.
July 28, 2022
Tired of old-fashioned, manual customer service processes? Learn why customer service automation may be the solution you’re looking for.
Ever wondered how you can tell if your company’s customer service is up to par? In this article, find out how to measure customer service in new ways.
July 21, 2022
7 min. read
Ready to automate your company’s customer service model? If so, click here to learn how to create a customer service management plan.
July 19, 2022
Choosing the best CSM software can be challenging. In this article, we offer eight steps to ensure you get it right.
July 8, 2022
These customer service management examples display how technology is improving the customer experience.
July 6, 2022
Customer service management helps companies stay on top of customer interactions. Click here to find out more about this concept.
July 5, 2022
Discover the most significant customer service management benefits provided by a cloud-based optimization platform.
July 1, 2022
Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.
June 28, 2022
Vivantio’s flexible service management tool is being used beyond IT and has become a favorite of Finance and Accounting teams worldwide.
March 27, 2022
2 min. read
Discover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.
March 17, 2022
1 min. read