One Platform. Unlimited Uses.
From IT to Customer Services, Facilities to HR. Optimize all your service operations.
B2B Customer Services
IT Service Management
ITIL 4 aligned IT Service Management platform for scaling service teams that demand more
Enterprise Service Management
A single platform solution for every service team across the enterprise
HR Service Management
Use workflow and automation to simplify the employee experience
Facilities Service Management
Simplify management and maintenance tasks internally and across a hybrid workforce
Finance & Legal Services
Deliver financial and legal services operations and enhance customer and employee experiences
GRC Service Management
Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control
Create workspaces that help you stay organized and informed.
ITSM / ITIL4
Enhance customer experience by leveraging best practice frameworks.
Asset Management & CMDB
Map the entire asset estate. From hardware & software, to contracts and beyond.
Business Intelligence & Reporting
Make informed decision with robust analytics.
Customer Relationship Management
Supporting external customers? Keep all customer information right where you need it.
Digital Self Service
Streamline operations by capturing critical information from customers at point of contact.
Provide customers and agents with access to information that solves issues faster.
Scale with confidence with workflows, automation and business rules.
Unify platforms with key integrations across the business and integrate with tools to elevate service.
Why Choose Vivantio
Considering switching from your current system? Learn how Vivantio compares to other products.
Customer Service Management
Learn about elevating from case management to customer service management and the impact service management can have on your team and business
B2B Customer Service & Support
Read our guides on improving B2B customer service and how that drives bottom line growth.
Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how.
Customer Self Service
Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.
Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
We help our customers deliver the best possible service experience to their customers.
We’re all about customer service first, last and always.
Use real data to achieve true continuous improvement
Capture and compile the data you need, from real-time statistics that enable you to deal with peaks in activity to historic trends that empower you to prepare for the future
Customizable dashboards give visual overviews of service fulfillment across any metric
Custom charts, built using Vivantio’s simple modular Report Builder, helps bring your data to life
Zero in on any aspect of your service environment with live-look reporting and insightful dashboards
Create your own reports, or choose from our ever-growing library of pre-built, ready-to-customize reports, covering ITIL, CRM, and CMDB
Vivantio’s report builder tool empowers you to report on the key performance metrics that matter to you
Drag and drop dashboards, charts, data grids plus a whole host of other formatting controls
For complex reporting, write custom SQL to manage direct relationships between tables and views
Publish to Vivantio
Publish into Vivantio for use by your service teams and customers in the self-service portal
Automatically run recurring, pre-scheduled reports, and email the results to managers, customers, and stakeholders
Find out how Vivantio’s service management software tool improved ticket resolution time and increased service levels for the UK’s largest professional services company.
As well as making extensive use of Vivantio reporting, lean on existing business tools to extend capabilities
Vivantio is available via the lightweight OData endpoint for connecting with your favorite 3rd party tools, like Power BI for data analytics.
Make use of the Vivantio Inegrated Service Component to export data on a scheduled basis and import into spreadsheets or databases
Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.
For Service & Support Teams That Demand More.
B2B Customer Service
Finance & Legal
Governance, Risk & Compliance
ITSM / ITIL 4
Asset & CMDB
Self Service Portals
Service & Support
News & Awards
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