HR teams are often under immense pressure to respond to requests urgently. Vivantio streamlines operations to make sure you are efficient, and working on the tasks that require the most immediate attention.
Streamline your HR requests to reduce the burden on your teams to capture, track and prioritize requests effectively.
Solve Issues Faster
Route issues to the right people utilizing Self Service technologies, predictive analysis, workflow and automation.
Define and automate standardized workflows like employee onboarding, ensuring consistent adherence to policies and procedures.
Centralizing all employee requests ensures nothing gets missed or lost, resulting in improved response times.
Manage Workload Effectively
Categorize all your requests and assign priorities and organize into lists views that allow teams to work on items in priority.
Collaborate Across Teams
Assign tasks and work items to others in your organization such as IT or Facilities Management and keep track of progress.
Why Service Optimization has Become a Leading Indicator of B2B Dominance.
Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.
Automated notifications and alerts keep employees informed about the progress of their inquiries, ensuring that they are aware of any updates or actions required.
There are many ways in which to receive and communication with your employees. Convert emails to tickets, send text messages or post notices in MS Teams or Slack.
How Self-Service Portals Improve Employee Experience
67% of customers prefer to use self-help rather than relying on speaking with a company representative.
Learn how self-service portals play a key role in the employee service experience.
American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams
American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.