Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Transform your HR Operations

Streamline your request management, standardize processes, and enhance employee experience.

Collaborate seamlessly across departments and unleash the full potential of your HR department.

The world’s fastest growing companies rely on Vivantio to improve their employee experience.

Accelerate Operations

HR teams are often under immense pressure to respond to requests urgently. Vivantio streamlines operations to make sure you are efficient, and working on the tasks that require the most immediate attention.

Increase Efficiency

Streamline your HR requests to reduce the burden on your teams to capture, track and prioritize requests effectively.

Solve Issues Faster

Route issues to the right people utilizing Self Service technologies, predictive analysis, workflow and automation.

Standardize Processes

Define and automate standardized workflows like employee onboarding, ensuring consistent adherence to policies and procedures.

Centralize Requests

Centralizing all employee requests ensures nothing gets missed or lost, resulting in improved response times.

Manage Workload Effectively

Categorize all your requests and assign priorities and organize into lists views that allow teams to work on items in priority.

Collaborate Across Teams

Assign tasks and work items to others in your organization such as IT or Facilities Management and keep track of progress.

Why Service Optimization has Become a Leading Indicator of B2B Dominance.

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

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HR Service Management

Accelerate Time to Value

Our powerful, yet simple and intuitive configuration keeps you and your team in control.

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Easy, Rapid Deployment

Work with our dedicated team of service specialists to get your service desk up and running based on your processes.

Scale with Confidence

Start with the features you need and switch on enterprise features as you scale.

Simple Configuration

No need to rely on IT, engineers or consultants to manage the system. Stay in control of your HR operations.

Stay in Control

Elevating to enterprise functionality does not mean complexity. Vivantio was built configuration first meaning no reliance on IT or engineers.

Ease of Use

The Vivantio platform is intuitive and easy to use which means your team will be up and running in no time.

Future Ready

Invest in a solution that will continue to grow with you, without overwhelming you. Enable enterprise features as you scale.

HR Service Management

Improve the Employee Experience

Lean on best practice frameworks and service management capabilities to do more, with less.

Self Service Portals

Enable employee facing self-service portals so your staff can easily get help when they need it reducing dependency of your team.

Centralize Knowledge

Build a comprehensive library of articles, advice and help that can be shared through self-service, or linked attached quickly to service requests.

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Personalization

Integrate with HR systems to access information that can allow you to personalize the employee experience fostering a sense of care and attention.

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Predictive Analysis

See at a glance what problems your employees might be experiencing, such as changes to policy, and provide proactive resources to guide them.

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Transparent Communications

Automated notifications and alerts keep employees informed about the progress of their inquiries, ensuring that they are aware of any updates or actions required.

Omni-channel Support

There are many ways in which to receive and communication with your employees. Convert emails to tickets, send text messages or post notices in MS Teams or Slack.

How Self-Service Portals Improve Employee Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Learn how self-service portals play a key role in the employee service experience.

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.

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