Integrations

Microsoft Teams

Microsoft Teams is a way of collaborating and communicating with colleagues or customers through a chat-based platform, such as a group chat, a video call, or a web conference. Microsoft Teams can help service and support teams to share information, files, or feedback, create and assign tasks, schedule and join meetings, or host live events, within different channels or teams

Delivery: Vivantio Core Integration, Web Hooks and Albato

Categories: IntegrationsTags: Collaboration, Messaging, Microsoft

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Microsoft Teams

Why Use Microsoft Teams

Enable your customers to create, check the status of, update, and close tickets right from within Microsoft Teams using the Vivantio Teams Bot. Vivantio can also send automatic and ad-hoc notifications to Teams channels using Vivantio’s built in webhooks and our integration platform partner, Albato, extends Vivantio’s built in Microsoft Teams integration further.

Seamless Communication

Integration creates a seamless communication channel between service management and Microsoft Teams.

Real Time Updates

Send real-time updates on issue status, comments, and changes, reducing the likelihood of miscommunication and ensuring everyone is on the same page

Automation

Automation of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Collaboration

By integrating the tools, service agents and end users can collaborate more effectively, leading to quicker identification of issues and faster resolutions

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

Microsoft Teams

Functionality

The Microsoft Teams Integration features within Vivantio can be broadly categorized based on the direction of data flow.

Outbound from Vivantio to Microsoft Teams

The following core processes are available to send data to Microsoft Teams from Vivantio:

Send notifications from Vivantio to a Microsoft Teams channel
Use Microsoft Teams Adaptive Cards to display information about the notificaiton
Link back to the ticket in Vivantio
Create a new channel in Microsoft Teams
Send direct chat messages