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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughsCompareVivantio vs the alternativesAdmin guidesConfigure and run Vivantio
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Automation & AI

Everything on Automation & AI — guides, product tours, and more, whatever the format.

TourAI AssistSee AI Assist answer routine questions at first contact from your knowledge base, and hand the rest to an agent with the context already captured.Automation & AISelf-Service
TourAI OptimizeWatch AI Optimize find the patterns behind repeat tickets and turn them into ranked, evidence-backed improvements that cut demand at the source.Automation & AIReporting & AnalyticsTourWorkflow AutomationWatch Vivantio route, escalate, and close work on its own, so your team spends its time on the tickets that actually need a person.Automation & AIITSMArticleHow to Master AI Data Integration: Tips for Operation LeadersDisconnected data systems waste time and stall growth. Learn how AI-driven data integration can automate workflows, eliminate silos, and drive real-time…Automation & AIIntegrationsBest practices
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ArticleThe Future of Workload Automation for SaaS: 5 Trends & InnovationsWorkload automation is no longer just about efficiency—it’s about intelligence, agility, and automation at scale. By 2025, 80% of organizations using…Automation & AICustomer Service ManagementITIL
ArticleAutomated Patch Management Process: Streamline Security and ComplianceManual patching is tedious and risky. Automated patch management transforms this process, reducing vulnerabilities, saving time, and ensuring compliance.…Automation & AIITSMBest practices
ArticleA Complete Guide to MSP Automation: 5 Steps to a Culture of EfficiencyExplore how MSPs can enhance efficiency and client satisfaction with our comprehensive guide to ITSM and ITIL-driven automation. Follow our five essential…Automation & AIITSMITIL
WebinarITIL For Customer Service: It’s Not Just for IT AnymoreIn this Webinar On Demand, Don’t miss out on this opportunity to elevate your customer service with proven ITSM and ITIL strategies! Access Your On-Demand…Automation & AICustomer Service ManagementITSM
ArticleIncident Management Automation for MSP: Enhancing EfficiencyDiscover how Incident Management Automation helps streamline incident response, enabling MSPs to resolve issues faster, improving service quality, and…Automation & AICustomer Experience
ArticleIntelligent Workflow Automation: Innovative Organizational ProcessesLearn how Intelligent Workflow Automation (IWA) has proven to be a powerful tool empowering MSPs to leverage cutting-edge technologies like AI, machine…Automation & AIBest practices
ArticleAI-Powered Customer Service Solutions for Managed Service ProvidersThe integration of AI in customer service is transforming how Managed Service Providers (MSPs) deliver support. By leveraging AI-driven personalization and…Automation & AI
ArticleService Management Implementation: Path to ITSM SuccessDiscover the transformative power of service management implementation in achieving ITSM success. This guide provides essential insights into streamlining…Automation & AICustomer Service Management
ArticleGenerative AI in Customer ServiceLearn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future…Automation & AICustomer ExperienceCustomer Service Management
ArticleAI Business Process Automation: Revolutionizing EfficiencyAI is transforming business processes to help enhance efficiency and competitiveness across various industries. From reducing manual errors to automating…Automation & AI
ArticleEnterprise Workflow Automation: Transforming Business OperationsLearn how to unlock efficiency with Enterprise Workflow Automation & management software. Start maximizing productivity & streamline operations for improved…Automation & AI
WebinarService Desk SOS: Meeting Expectations & Avoiding BurnoutIn ‘Service Desk SOS,’ explore effective strategies for meeting growing service expectations and preventing burnout in an era of technical talent scarcity.…Automation & AICustomer Service ManagementITSM
ArticleAI Customer Service Solutions: Revolutionizing SupportVivantio revolutionizes customer support with AI, streamlining service desks and enhancing user experiences. CEO Greg Rich underscores AI’s critical role in…Automation & AI
ArticleNo Code Workflow Automation: Empowering Business EfficiencyUnleash the transformative power of no-code workflow automation and propel your business to new heights of efficiency. Learn how intuitive drag-and-drop…Automation & AI
ArticleThe Future of Organizational Processes: Unpacking the ESM FrameworkIn this article, you’ll discover the transformative power of an Enterprise Service Management (ESM) framework in streamlining business operations.Automation & AIEnterprise Service ManagementBest practices
ArticleEnterprise Service Management Framework: Streamlining Business OpsIn this article, we’ll journey through the world of ESM, using the case study of American Enterprise (now “Wellabe”) to illustrate its impact on business…Automation & AIEnterprise Service ManagementBest practices
VideoFeature Highlight: Ticket ViewsWatch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…Automation & AIBest practices
ArticleWhy Operational Level Agreements Matter & How to Use Them in VivantioExcellent customer service means meeting your SLAs. Learn more about this key metric and how to use OLAs in the Vivantio ITSM tool.Automation & AIITSMBest practices
ArticleTips on How to Successfully Implement Your New ITSM Software SolutionBuying a new service management software tool can be time-consuming and expensive, which is why it’s critical to have a successful implementation.Automation & AIITSMBest practices
VideoLearn How To Create Tickets In VivantioLearn the multiple options for ticket creation within Vivantio, enabling users to create tasks quickly and build complex rules across multiple ticket types…Automation & AIBest practices
VideoHow & Why to Use Workflows in Vivantio to Automate ProcessesIn this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.Automation & AIBest practices
GuideHow Vivantio’s Visual Workflow Tool Automates Service ProcessesLearn how workflow tools within Vivantio help you manage processes and gain more insight into the performance of your organization.Automation & AIBest practices
GuideHow Trigger Rules Automate Your Unique Business ProcessesA highly-technical how-to on how webhooks and web methods can be leveraged by way of Trigger Rules to automate unique business processes.Automation & AIBest practices

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