Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIMost ITSM software gives you a tool. Vivantio gives you a partnership: a platform that fits your team, an onboarding that gets you live fast, and support that stays engaged long after launch day.
Our customer care team isn't a call centre. They're Vivantio specialists: the same people who help configure the platform, run the training, and pick up the phone when something goes wrong. Every customer has a named Customer Success Manager who monitors adoption, flags risks early, and brings ideas from across the customer base.
That relationship doesn't wind down after go-live. It gets stronger.
"I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often."
G2 Verified review
Structured programme with a dedicated implementation consultant
Ongoing training resources, webinars, and certified admin paths
In-house specialists with deep product knowledge — no outsourcing
Named CSM, regular check-ins, proactive adoption monitoring
The average Vivantio implementation takes three weeks from contract to go-live. That's not a sprint that skips important steps. It's a structured programme that covers configuration, data migration, user training, and integrations with your existing tools.
We've refined this process across hundreds of implementations. The result is a repeatable, low-friction onboarding that gets your team productive fast, without the months-long professional services engagements that enterprise platforms require.
"We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks."
Greg Nash — Texas Department of Criminal Justice
Discovery, configuration planning, data mapping
Platform build, integrations, data migration, UAT
User training, go-live, post-launch support handoff
Your team is running on Vivantio
Enterprise ITSM platforms are notorious for tier-gating features that teams genuinely need: CMDB behind a premium tier, automation locked to top-level plans, AI features sold as expensive add-ons. Vivantio doesn't work that way.
Every Vivantio plan includes the full platform capability for that tier. No module fees, no feature add-ons, no surprises when you get to contract renewal. When we quote you a price, it covers what you need.
See our pricing"Fantastic product, even better service. Above all, they listen to the opinions and needs of their customers."
G2 Verified review
What's included in every plan
Real outcomes from real customers: teams that outgrew their basic helpdesk and needed a platform that could grow with them.
Allegis Group
Global staffing leader that migrated from manual ticket management to full ITSM, reducing escalations and freeing agents to handle complex work.
DriveTime
Auto retailer scaled service operations 5× after switching from a basic helpdesk: same team, structured workflows, no new headcount.
Enhabit
Healthcare at-home provider transformed patient-facing service quality in under six months, with consistent CSAT improvement across all channels.
Most customers are live within 3 weeks. Our structured onboarding programme moves quickly because your dedicated implementation consultant does the heavy lifting — configuration, data migration, integrations — so your team can focus on learning the platform, not building it.
Yes. Vivantio's pricing is feature-inclusive — you get the full platform capability at your tier, without add-on fees for core features like CMDB, SLA management, automation, or reporting. What you see on the pricing page is what you pay.
After go-live, every customer has access to Vivantio's in-house support team, a named Customer Success Manager, and an ongoing education programme. We don't outsource support — the people who answer your tickets know the product deeply.
Enterprise platforms like ServiceNow are built for large IT organizations with dedicated admin teams and multi-year implementation budgets. Vivantio is built for teams that want genuine service management depth — ITIL alignment, multi-team workflows, CMDB, automation — without the cost, complexity, or vendor lock-in. You can be live in weeks, not quarters, and the platform can grow with your team without jumping to a new tier or adding a new consulting engagement.
Yes. Vivantio supports IT, customer service, HR, facilities, finance, GRC, and other service teams on a single platform. Shared infrastructure, separate workflows. Teams operate independently but can collaborate on cross-departmental requests when needed.
Take a self-guided tour to explore the platform at your own pace, or book a demo with one of our service management specialists.
