Your Partner in Service Excellence

Vivantio is more than a software provider; our people are partners in service management. We’re committed to service excellence — for our customers, and our customers’ customers.

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the B2B customer service optimization guide , which includes actionable insights, service management platforms, and benefits of customer satisfaction enhancement.

Vivantio is a leader in Enterprise HR Case Management on G2

Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Enterprise Service Desk on G2

Vivantio is a leader in Mid-Market IT Asset Management on G2

Vivantio is a leader in Enterprise Customer Self-Service on G2

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Why Choose Vivantio

Vivantio was founded by customer service professionals, for customer service professionals. And just like you, we truly understand what delivering stellar service means. Our software is designed to do just that.

In-House Customer Care Teams

From implementation to ongoing product support and customer success, our team members are full-time Vivantio employees.

“I am most happy with the service and collaboration with Vivantio’s team, from vendor selection through implementation. Their team was able to home in on my business needs and fine-tune a solution for us.”

Mark Watson, IT System Administrator | Zomedica

Time to Value

We understand that switching service solutions can be daunting and challenging. That’s why we created our Rapid Deployment System, enabling a typical implementation in just 3 weeks.

“The implementation was super smooth. Support was able to get our portal up and running very quickly, and took the time to answer all of my burning questions.”

Brad Sparenga, Network Adminstrator | Circle the City

Feature-Inclusive Pricing

Unlike some other solution providers, we believe in honesty and transparency. No hidden costs, no surprise add-ons — just one platform with every feature waiting to be turned on.

“Vivantio offers a lot of functionality for your dollar. It’s one of the few products that after acquiring it did we realize it did more than what we expected. This product seems to have more depth and breadth than some of the leading competitors.”

User in Cosmetics

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Get a Demo

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Get a Demo

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Get Results That Count

See what service efficiency can do for your service team and customers

Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers

Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations

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Service that Empowers You

Onboarding

Our implementation team takes the time to understand your requirements and build a solution that will show value immediately

Education & Training

Enhance your investment through working with our professional services team, so you are in control

Customer Success

Your dedicated CSM is your point of contact with deep knowledge of your business needs, use case, and goals

Technical Support

Our Tech Support Specialists have robust product knowledge and a network of resources to help when things don’t go as expected

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Get a Demo

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Get a Demo

Key Features

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Latest Integrations

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Learning Center

Insights

Who Are We?

Complete Guide to Customer Service Transformation

Your Partner in Service Excellence