Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIRun asset management on spreadsheets and you get caught short at the worst moments: an incident that needs root cause, a change that needs impact assessment, an audit that demands an accurate licence count. Vivantio's CMDB gives you one source of truth.
Assets linked to incidents, changes and problems — not in a separate tool.
IT teams at leading organizations trust Vivantio
Static records disconnected from service events can't tell you what's running, what's connected or what's at risk — until it's too late.
Without a live asset register
Major incident hits: no reliable way to know what else in the estate is connected
Change impact assessment depends on whoever knows the environment best
Software licence audit shows a count that doesn't match what's actually deployed
Asset register updated manually after a change: often not updated at all
With Vivantio CMDB
Every connected CI visible on the incident: impact assessed before the call is over
Change risk assessment draws from a live CMDB, not institutional memory
Licence counts reflect deployed reality: audit evidence produced on demand
Asset records linked to the tickets that affected them: full service history per CI
Vivantio tracks IT assets across their full lifecycle: procurement, deployment, assignment, maintenance and retirement. Each asset record holds financial detail (purchase date, cost, warranty expiry), operational detail (assigned user, location, status) and service history (linked incidents and changes). Software licence records track allocation against entitlement for a live compliance view.
Vivantio's CMDB stores configuration items and the relationships between them: server to application, application to service, service to customer. Before raising a change, teams see what downstream CIs are affected. When an incident hits a service, the CI relationship map shows what else is at risk. Impact assessment becomes data-driven, not guesswork.
Vivantio asset records are always current — not rebuilt before an audit. Software licence compliance reports compare installed vs. licenced counts across the estate. Hardware audit reports show every device by location, user and status. Full change history on every CI provides an audit trail of what changed, when, and under which change record.
A Configuration Management Database (CMDB) is a central record of IT assets and configuration items — devices, software, services, and their relationships. Without one, incident root cause analysis and change impact assessment rely on institutional knowledge and guesswork, creating risk at exactly the moments you can't afford it.
IT Asset Management (ITAM) tracks the lifecycle, financial status and ownership of IT assets — what you own, where it is, what it costs, when it needs replacing. A CMDB tracks configuration items and their relationships — how components connect and the impact of changes. Vivantio provides both in the same platform.
Assets and configuration items can be linked directly to tickets, incidents, problems and changes. When an incident is logged, agents select the affected CI; when a change is raised, impacted assets are attached for impact assessment. This gives a clear view of which assets generate the most incidents and which CIs are most affected by change activity.
Yes. Software licence tracking records installed software, licence counts, renewal dates and allocation per user or device — providing compliance visibility and licence renewal planning without a separate tool.
We'll show you how Vivantio's asset management and CMDB fits your environment — built around your asset types and service workflows.
