Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Full Lifecycle Asset Management

Move beyond the shortcomings of just tracking IT inventories

Track all items within your business and map their relationships to mitigate risk

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Asset and CMDB

Track the Full Asset Lifecycle

Vivantio’s CMDB brings all your configuration information into one centralized location. Our IT asset management software provides a complete view of your products, systems, software and assets

Asset Categorization

Categorize assets to distinguish physical items such as hardware and software from concepts such as products and services, then expand your view by storing contracts and licenses

Asset Hierarchy & Relationship

Create relationships between different configuration items to follow dependencies when determining impact to business both up and downstream

Attributes & Configuration

Make use of unlimited custom fields and record extended information relevant to each asset type

Audit Trail

Maintain a complete audit trail of changes made to assets over their lifetime

Asset and CMDB

Assess Business Impact

What is at risk for a business or customer if a particular asset, service or product fails? Configuration relationships and impact maps give you insight and help minimize risk

Change Management

Assess changes to configuration items to understand potential product or service outages during the change process, and understand the impact of those changes to the business if they should fail

Availability Management

Understand the cost to the business when certain products or services are unavailable for a duration of time

Impact Map

Impact maps offer a graphical view of the relationships with configuration items. Easily see which servers your business services rely on, and which end users or customers will be affected

*Following the impact of service disruption

Vivantio Values Security

Make sure you know the differences between SaaS and on-premise delivery options with this full guide.

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Asset and CMDB

Scheduled Maintenance

With hundreds of assets, products and services within an organization, centralized maintenance plans ensure you stay on top of availability. Vivantio’s scheduler can integrate with the CMDB to keep you informed of upcoming maintenance or items going end of life

Hardware Maintenance

Keep on top of maintenance schedules with suppliers to make sure hardware stays under contract and warranty

License Management

Keep on top of your organization’s license needs and use to ensure you are adhering to licensing standards and avoid overspending

Recurring Tasks

Create recurring tasks for configuration items such as software patching and compliance auditing

Maintenance Testing

Create maintenance testing schedules for physical assets to make sure they continue to comply with health and safety standards

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

“We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

– Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

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Asset and CMDB

Integrate with Key Tools

For simplifying the management of hardware and software within your organization, integrate with discovery tools and event management tools to maintain availability and have instant access to service outages

Just some of the tools we integrate with: