Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Customer Self Service

Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

Vivantio. A Real Alternative.

Need the flexibility of an enterprise solution without the heavy lifting? Need a feature-rich platform without the hefty price tag?

Vivantio offers scalability without sacrifice.

A platform that harmonizes every service team

Vivantio’s powerful platform is designed for both internal and external support teams.

B2B Customer Service / CRM Solutions

Vivantio combines Service Management with CRM/Case Management technology to elevate service operations.

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Information Technology

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control.

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Entire Enterprise

Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform.

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Our Customers Continue to Love Us!

Vivantio is a leader in Service Desk on G2

Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Enterprise Service Desk on G2

Vivantio is a leader in EMEA Service Desk on G2

Vivantio is a leader in Enterprise Europe Help Desk on G2

Vivantio is a leader in Customer Self-Service on G2

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For Customer Service & Support Teams

Upgrade from simple case management and traditional ticketing to scale your operations effortlessly.

Compare Vivantio to Freshdesk

Get the enterprise functionality you need to scale teams for service excellence and improved customer experience.

Compare Vivantio with HaloCRM

Break down silos across your organization with an enterprise platform that centralizes all your service and support functions.

Compare Vivantio with Zendesk

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For IT Teams

Switch to an enterprise-level, highly configurable platform, and easily scale your service operations while simultaneously reducing costs.

Compare Vivantio with Freshservice

Don’t settle for less — leverage a best-of-breed service management solution, while still integrating tightly with Jira for bug tracking.

Compare Vivantio with Jira

Upgrade to a modern and intuitive enterprise ITSM platform that scales with you, is fully feature inclusive, and has transparent pricing.

Compare Vivantio with SysAid

Centralize all your service teams across the entire organization into a single, unified platform.

Compare Vivantio with HaloITSM

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For Enterprise Teams

Achieve effortless operations by switching to a platform that delivers enterprise service management, is easy to configure and maintain, and doesn’t break the bank.

Compare Vivantio with ServiceNow

Reduction in call volume

Dramatic savings after their service management optimization implementation