See Vivantio
in Action

AI Assist

See AI Assist answer routine questions at first contact from your knowledge base, and hand the rest to an agent with the context already captured.

AI Optimize

Watch AI Optimize find the patterns behind repeat tickets and turn them into ranked, evidence-backed improvements that cut demand at the source.

Self-Service Portal

See how end users log requests, track status, and find answers in a branded portal, so routine questions never reach the service desk.

Change Management

Follow a change from request through approval to release, with risk assessed, approvals routed to the right people, and a full audit trail behind it.

CMDB & Asset Management

See how Vivantio maps assets, owners, and relationships in a live CMDB, so you know what an incident actually touches before you act on it.

Workflow Automation

Watch Vivantio route, escalate, and close work on its own, so your team spends its time on the tickets that actually need a person.

ITSM at a Glance

A quick look at how Vivantio handles the incident queue — triage, ownership, and priority — so you can see what real ITSM looks like in practice.

Step Up Your ITSM

Follow a single incident end to end — activity, AI-assisted notes, SLA targets, and the agent workflow around it — to see the depth beneath the queue.

Custom Forms & Fields in Customer Service

See how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.

Custom Forms & Fields in ITSM

See how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.

SLAs in Customer Service

See how Vivantio helps customer service teams manage response and resolution targets, prioritize customer requests, and consistently meet service commitments.

SLAs in ITSM

See how Vivantio helps you define, track, and manage SLAs so teams can prioritize work, meet commitments, and improve service performance.

Problem Management

See how Vivantio helps teams investigate recurring issues, identify root causes, and prevent repeat incidents.

Roles and Permissions

See how Vivantio's role-based access control lets you define exactly who can see, do, and manage within your service platform — without over-engineering your setup.