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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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ITSM

ITSM at a Glance

A quick look at how Vivantio handles the incident queue — triage, ownership, and priority — so you can see what real ITSM looks like in practice.

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TourStep Up Your ITSMFollow a single incident end to end — activity, AI-assisted notes, SLA targets, and the agent workflow around it — to see the depth beneath the queue.ITSMConfigurationTourCustom Forms & Fields in ITSMSee how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.ConfigurationITSMTourSLAs in ITSMSee how Vivantio helps you define, track, and manage SLAs so teams can prioritize work, meet commitments, and improve service performance.ConfigurationITSM

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