Discover the IT Service PRO EDITION For new or growing service teams looking to quickly improve their operations ITSM EDITION For scaling and larger teams managing service across multiple departments Management Solution that Works for You
Vivantio has helped customers reduce IT operational costs, improve response times, meet performance objectives and maintain customer service excellence. Our powerful reporting tools deliver the metrics necessary to prove the value of your service management software investment.
Vivantio enables you to build a robust IT Service Management system that fits your organization by enabling only the features you need. Our Pro and ITSM editions are both based on core ITIL principles and built on the same powerful platform that scales with your business.
Discover 29 questions you should be asking before investing in SaaS ITSM software.
Consider factors like:
• Platform and data security • Software updates and maintenance windows • Hidden costs and data rights
Download our free guide to make sure you choose wisely.
With automation, reporting, customization, and self-service portals included, Vivantio Pro is ideal for small and mid-size service desk operations:
Build your own personalized ticketing software solution with multiple configurable ticket areas.
Gain full control over user types and what they can do within the application using roles and process permissions.
Create tasks on the fly and build complex rules across multiple ticket types to automate processes and routing.
No matter the needs of separate departments within your company, Vivantio ITSM is built to meet the complex business needs of larger, multi-site organizations:
Collect valuable ticket life cycle data about why, when and how it closed with conditional custom forms and fields.
Create multiple branded self-service portals to improve customer experience.
Enable service teams across multiple business units to harness the power of a single, consolidated service management platform.
Download a PDF of our edition comparison flyer
“We first purchased the Pro version, which was a real value, but later upgraded to the ITSM version because we liked the added capabilities. Vivantio makes it easy to upgrade, and both platforms offer terrific functionality for your dollar. This product seems to have more depth and breadth than some of the leading competitors.”
Rated best value by customers, the Vivantio platform provides cost-saving licensing options to allow you to maximize your investment and keep your whole service team connected.
Technicians who need constant access to the system need a named license. It is dedicated to them and cannot be shared.
Concurrent licenses can be shared. When a technician logs in, the license is in use. When they log out, the license is free for anyone one else to use.
Combining a mixture of named and concurrent licenses can significantly reduce license costs while still providing access to everyone who needs it.
Allocate technicians and licenses to one or more license pools to ensure your concurrent licenses are available to those who need them most.
Vivantio Pro starts around $48 per user per month.
The cost per user may be reduced based on factors such as:
The types of licenses your company needs. For infrequent users, shift workers or staff across geographical area, selecting concurrent licenses can provide your organization with up to 60% savings.
The number of licenses for technicians your organization needs. Many of our customers have growing teams with demanding technical requirements, and taking advantage of our volume-based licensing model means you can unlock considerable cost savings.
If your organization is a non-profit or educational institution, which can qualify you for a discount.
After submitting the form, a member of our solutions team will reach out to you to determine exact pricing based on your organization’s unique specifications.
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