MAXIMIZE YOUR ROI

Vivantio has helped customers reduce IT operational costs, improve response times, meet performance objectives and maintain customer service excellence. Our powerful reporting tools deliver the metrics necessary to prove the value of your investment.

COMPARE EDITIONS

Vivantio enables you to build a robust IT Service Management system that fits your organization by enabling only the features you need. Our Pro and ITSM editions are both based on core ITIL principles and built on the same powerful platform that scales with your business.

VIVANTIO PRO

With automation, reporting, customization, and self-service portals included, Vivantio Pro is ideal for small and mid-size service desk operations:
  • Build your own personalized solution with multiple configurable ticket areas.

  • Gain full control over user types and what they can do within the application using roles and process permissions.

  • Create tasks on the fly and build complex rules across multiple ticket types to automate processes and routing.

VIVANTIO ITSM

No matter the needs of separate departments within your company, Vivantio ITSM is built to meet the complex business needs of larger, multi-site organizations:
  • Collect valuable ticket life cycle data about why, when and how it closed with conditional custom forms and fields.

  • Create multiple branded self-service portals.

  • Enable service teams across multiple business units to harness the power of a single, consolidated service platform.

PROITSM
Configurable Ticket Types4Unlimited
Service Level Milestones3User Defined
Client Management
Asset Management
Knowledge Management
Custom Forms & Fields
Mobile Edition
Task ManagementSingleMultiple
Customer SLA's
Business Units
Conditional Custom Forms & Fields
Surveys
Chat
PROITSM
Customer Portals2Unlimited
Portal widget builder
Custom themes and designs
Reports
Roles and permissions
Custom localizations
End User Task Assignment
Email to TicketPOP, IMAP, EWSPOP, IMAP, EWS
PROITSM
Ticket escalation
Scheduled reports
Ticket routing
Scheduled events
Dynamic, Weighted, Round Robin Assignment
Ticket triggers
PROITSM
Custom dashboards
Report Builder
Custom charts
PROITSM
Data import tools
AD Connector
Data Export Scheduler
PROITSM
Full API
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Custom web hooks
PROITSM
Named licensing
Concurrent licensing
Single Sign On
Roles
Process Permissions
Data Permissions
License Pools
PROITSM
Login & Password (with SSL)
Azure SSO
2FA
SAML SSO
Okta SSO
Download a PDF of our edition comparison flyer HERE

“We first purchased the Pro version, which was a real value, but later upgraded to the ITSM version because we liked the added capabilities. Vivantio makes it easy to upgrade, and both platforms offer terrific functionality for your dollar. This product seems to have more depth and breadth than some of the leading competitors.”

FLEXIBLE LICENSING

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.

PRICING

Vivantio Pro starts around $48 per user per month.

The cost per user may be reduced based on factors such as:

  • The types of licenses your company needs. For infrequent users, shift workers or staff across geographical area, selecting concurrent licenses can provide your organization with up to 60% savings.

  • The number of licenses for technicians your organization needs. Many of our customers have growing teams with demanding technical requirements, and taking advantage of our volume-based licensing model means you can unlock considerable cost savings.

  • If your organization is a non-profit or educational institution, which can qualify you for a discount.

After submitting the form, a member of our solutions team will reach out to you to determine exact pricing based on your organization’s unique specifications.

Request a Quote

Already using our products and need some assistance? Contact our technical support team.