MAXIMIZE YOUR ROI

Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

CHOOSE THE EDITION THAT WORKS FOR YOU

VALUE

For those looking to centralize customer service operations and provide their teams with the tools to succeed

VITAL

Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs

VELOCITY

Built to scale and meet complex service management needs across multiple teams and departments

VISIONARY

A totally flexible solution for global enterprise companies looking for white glove service

Simple and Easy to Use

  • Simple, easy configuration

  • Intuitive interface

  • Simple SLAs

  • Be up and running in just a few hours

Consolidate Customer Information

  • Create an elevated customer experience

  • Offer enhanced services offering

  • Brand self-service portals

  • Keep all your tickets in one place

BE A CUSTOMER SERVICE HERO

  • Save valuable time

  • Share information across your team

  • Mobile edition

  • Organize with Queues and Tabs

ADOPT BEST PRACTICE

  • Manage multiple tickets

  • Support for ITIL processes

  • Multiple SLAs

  • Track and monitor KPIs

ITSM for CUSTOMER SERVICE TEAMS

  • Codeless setup

  • List, Kanban and Calendar view types

  • Custom forms and fields

  • Surveys

MANAGE BETTER RELATIONSHIPS

  • Per customer configuration

  • Home screens and watch lists

  • Highlighting rules

  • Links to knowledge and help

optimize service offerings

  • Create routing rules

  • Reduce customer wait times

  • Custom Dashboards

  • Manage workflows

UNIFY SERVICE OPERATIONS

  • Create unlimited ticket types

  • Full control over ticket configuration

  • Per customer SLAs

  • Realtime statistics and data analysis

Automate busness processes

  • Full business rules engine

  • Advanced interactive searching

  • Roles and Permissions

  • Automate Reporting and KPIs

DELIVER UNIQUE CUSTOMER EXPERIENCES

  • Multiple Branded Portals

  • Create reporting wallboards

  • Insights to detect conflicts

  • End user and tech to tech chat

extend service operations

  • Create dynamic assignments

  • Empower customers

  • Centralize all KPI monitoring

  • Automate complex workflows

UNIFY ALL YOUR COMPANY SERVICES

  • Gain visibility of all service operations

  • Unify your corporate approach to service

  • Continued promotion of core services

  • Data Warehousing

EXTEND SERVICE MANAGEMENT CAPABILITIES

  • Bespoke managed customer service

BE IN TOTAL CONTROL across the globe

  • Bring together global service teams

£32

/user /month paid annually

£42

/user /month paid annually

£62

/user /month paid annually

£102

/user /month paid annually

FREQUENTLY ASKED QUESTIONS

Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

For Vital, Velocity & Visionary we do offer concurrent licensing. A concurrent license sits in a license pool and is available on a first come, first served basis. Once a user logs out, the license becomes free for another user to use. It’s a great way to reduce license costs for infrequent users, shift workers and those with global support teams.

Volume discounts start at around 8 users and continue to rise every 5 to 10 users up to 25%

If you are a non-profit, charity or in education, expect to receive between 5 and 10% additional discount.

Vivantio is a subscription you-go service and you can increase license subscription at any time. If you wish to decrease or cancel your subscription, you can do so at the end of your term.

No. We’ll be in contact throughout the year to make sure you get the very best from your investment. We’ll talk to you about renewal about three months out.

No problem! Reach out to one of our solution consultants for help or advice here: Contact Us

COMPARE EDITIONS

Check out the full feature comparison to see which edition is most suitable for your current and future needs

FEATURE COMPARISON

FLEXIBLE LICENSING

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.

NAMED

Technicians who need constant access to the system need a named license. It is dedicated to them and can not be shared.

CONCURRENT

Concurrent licenses can be shared. When a technician logs in the license is in use. When they log out, the license is free for anyone one else to use.

MIXED

Combining a mixture of named and concurrent licenses can significantly reduce overall license costs whilst still providing access to everyone who needs it.

POOLS

Allocate technicians and licenses to one or more license pool to make sure your concurrent licenses are available for those who need them most.

PRICING CONSIDERATIONS

NUMBER OF TECHNICIANS

Prices are based on the number or technical users. Customers/end users do not require a license, not even for accessing the self service portal.

LICENSE TYPE

For infrequent users, shift workers or staff across geographical area, select a concurrent license and save up to 60%.

VOLUME DISCOUNT

The more licenses purchased, the heavier the discount. Volume discounts start at around 8 users and continue to rise every 5 to 10 users up to 25%

EDUCATION & NON-PROFIT

Educational institutions automatically qualify for a 5% discount. Non-Profit, 10%.

“We first purchased the Teams version, which was a real value, but later upgraded to the Enterprise version because we liked the added capabilities. Vivantio makes it easy to upgrade, and both platforms offer terrific functionality for your dollar. This product seems to have more depth and breadth than some of the leading competitors.”

G2 - CUSTOMER REVEW

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Vivantio offers an extensive range of features to fit your unique service offerings, which is why it's important that we connect you with a solutions consultant who can assist you with selecting the best solution