FEATURE SETS

PROITSM
Configurable Ticket Types4Unlimited
Service Level Milestones3Unlimited
Client, Asset & Knowledge Management
Customer Forms & Fields
Mobile Edition
Task Managment
Customer SLA's
Business Units
Conditional Custom Forms & Fields
Surveys
Chat
PROITSM
Customer Portals2Unlimited
Portal widget builder
Custom themes and designs
Roles and permissions
Custom localizations
Email service protocolsPOP, IMAP, EWSPOP, IMAP, EWS
PROITSM
Ticket escalation
Scheduled reports
Ticket routing
Dynamic, Weighted, Round Robin Assignment
Scheduled events
Ticket triggers
PROITSM
Custom dashboards
Report Builder
Custom charts
PROITSM
Data import tools
AD Connector
Data Export Scheduler
PROITSM
Full API
Azure Directory Sync
JIRA
TFS
Okta
Salesforce
Custom web hooks
PROITSM
Named licensing
Concurrent licensing
Single Sign On
Roles
Process Permissions
Data Permissions
License Pools
PROITSM
Login & Password (with SSL)
Azure SSO
2FA
SAML SSO
Okta SSO

FAQs

Vivantio provides multiple licensing options to allow you to maximize your investment and keep your entire service team connected:

Named licenses are for agents who need constant access to the system.
Concurrent licenses sit in a shared pool and can be claimed on a need-by-need basis.

To maximize your efficiency and cost-savings, you can purchase a mix of named and concurrent licenses. Contact Vivantio to request a quote and a solutions consultant can help determine the appropriate license mix for your group.

While over 90% of our customers utilize our cloud-based platform to take advantage of regular product updates without down-time, we do offer on-premise installation for organizations who require it.

Vivantio is built ‘API-first,’ allowing for rich integrations with literally thousands of other software systems, both in-house and off-the-shelf.

Yes. Many of our customers have growing teams with expanding technical and functional requirements and our volume discount-based licensing model means expansion can unlock considerable cost-savings.

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