|Configurable Ticket Types||4||Unlimited|
|Service Level Milestones||3||Unlimited|
|Client, Asset & Knowledge Management|
|Customer Forms & Fields|
|Conditional Custom Forms & Fields|
|Portal widget builder|
|Custom themes and designs|
|Roles and permissions|
|Email service protocols||POP, IMAP, EWS||POP, IMAP, EWS|
|Dynamic, Weighted, Round Robin Assignment|
|Data import tools|
|Data Export Scheduler|
|Azure Directory Sync|
|Custom web hooks|
|Single Sign On|
|Login & Password (with SSL)|
Vivantio provides multiple licensing options to allow you to maximize your investment and keep your entire service team connected:
Named licenses are for agents who need constant access to the system.
Concurrent licenses sit in a shared pool and can be claimed on a need-by-need basis.
To maximize your efficiency and cost-savings, you can purchase a mix of named and concurrent licenses. Contact Vivantio to request a quote and a solutions consultant can help determine the appropriate license mix for your group.
While over 90% of our customers utilize our cloud-based platform to take advantage of regular product updates without down-time, we do offer on-premise installation for organizations who require it.
Vivantio is built ‘API-first,’ allowing for rich integrations with literally thousands of other software systems, both in-house and off-the-shelf.
Yes. Many of our customers have growing teams with expanding technical and functional requirements and our volume discount-based licensing model means expansion can unlock considerable cost-savings.