Vivantio Pricing is Simple:
All Features Included for the Listed Price
From IT to Customer Services, Facilities Management to HR.
Just switch on the features you need, when you need them.
Select the number of system users. End users/customers do not require a license.
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Price includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
The Vivantio Platform
For all Service, Support and Enterprise Teams
Per user, per month, billed annually
For asset discovery, from $1 per asset
Always Includes:
Every Vivantio feature
Choice of data centers
In-house Professional Services
Customer Success Manager
Vivantio US & UK Telephone, Email and Self Service Support
Select the number of system users. End users/customers do not require a license.
Pricing
Flexible Licensing
The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.
Named License
Technicians who need constant access to the system need a named license. It is dedicated to them and cannot be shared.
Concurrent License
Concurrent licenses can be shared. When a technician logs in, the license is in use. When they log out, the license is free for anyone else to use.
Mixed License
Combining a mixture of named and concurrent licenses can significantly reduce overall license costs while still providing access to everyone who needs it.
License Pools
Allocate technicians and licenses to one or more license pool to make sure your concurrent licenses are available for those who need them most.
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Pricing
Pricing Considerations
The Vivantio Platform provides customers with many options to reduce the total license cost.
Number of Agents
Prices are based on the number or technical users. Customers/end users do not require a license, not even for accessing the self service portal.
License Type
For infrequent users, shift workers or staff across geographical areas, concurrent license are available which allows a single license to be shared between multiple users within a license pool on a first come, first serve basis.
Total Volume Discount
The more licenses purchased, the heavier the discount. Volume discounts start at around 15 users and continue to rise up to 40%. Enterprise licenses are also available for teams over 500 users.
Education & Non-profit
Educational institutions automatically qualify for a 5% discount. Non-Profit, 10%.
Pricing
Frequently Asked Questions
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Have a chat with our friendly team.
Only users of the main application require a license. That license can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
Yes. A concurrent license sits in a license pool and is available on a first come, first served basis. Once a user logs out, the license becomes free for another user to use. It’s a great way to reduce license costs for infrequent users, shift workers and those with global support teams.
Volume discounts start at 15 users and continue to rise up to 40%.
The discount is applied to the total combined name and concurrent licenses purchased.
If you are a non-profit, charity or in education, expect to receive between 5 and 10% additional discount.
Vivantio is a subscription service and you can increase license subscription at any time. If you wish to decrease or cancel your subscription, you can do so at the end of your term.
No. We’ll be in contact throughout the year to make sure you get the very best from your investment. We’ll talk to you about your renewal about three months out.
No problem! Reach out to one of our solution consultants for help or advice here: Contact Us
Request a Quote
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need.
Our platform is designed to align with your immediate needs that scales with your business.
Here are some topics to consider that will help us determine pricing for your company:
Your list of solution must-have and nice-to-have features
Types of customers you plan to support, such as internal, external or both
If you’re looking for a solution for multiple departments
Your business processes across your entire organization
Have a question or just looking to connect?