MAXIMIZE YOUR ROI
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
CHOOSE THE EDITION THAT WORKS FOR YOU
VALUE
For those looking to centralize customer service operations and provide their teams with the tools to succeed
VITAL
Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs
VELOCITY
Built to scale and meet complex service management needs across multiple teams and departments
VISIONARY
A totally flexible solution for global enterprise companies looking for white glove service
Simple and Easy to Use
Simple, easy configuration
Intuitive interface
Simple SLAs
Be up and running in just a few hours
Consolidate Customer Information
Create an elevated customer experience
Offer enhanced services offering
Brand self-service portals
Keep all your tickets in one place
BE A CUSTOMER SERVICE HERO
Save valuable time
Share information across your team
Mobile edition
Organize with Queues and Tabs
ADOPT BEST PRACTICE
Manage multiple tickets
Support for ITIL processes
Multiple SLAs
Track and monitor KPIs
ITSM for CUSTOMER SERVICE TEAMS
Codeless setup
List, Kanban and Calendar view types
Custom forms and fields
Surveys
MANAGE BETTER RELATIONSHIPS
Per customer configuration
Home screens and watch lists
Highlighting rules
Links to knowledge and help
optimize service offerings
Create routing rules
Reduce customer wait times
Custom Dashboards
Manage workflows
UNIFY SERVICE OPERATIONS
Create unlimited ticket types
Full control over ticket configuration
Per customer SLAs
Realtime statistics and data analysis
Automate busness processes
Full business rules engine
Advanced interactive searching
Roles and Permissions
Automate Reporting and KPIs
DELIVER UNIQUE CUSTOMER EXPERIENCES
Multiple Branded Portals
Create reporting wallboards
Insights to detect conflicts
End user and tech to tech chat
extend service operations
Create dynamic assignments
Empower customers
Centralize all KPI monitoring
Automate complex workflows
UNIFY ALL YOUR COMPANY SERVICES
Gain visibility of all service operations
Unify your corporate approach to service
Continued promotion of core services
Data Warehousing
EXTEND SERVICE MANAGEMENT CAPABILITIES
Bespoke managed customer service
BE IN TOTAL CONTROL across the globe
Bring together global service teams
$42
/user /month paid annually
$52
/user /month paid annually
$82
/user /month paid annually
$142
/user /month paid annually
FREQUENTLY ASKED QUESTIONS
Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
For Vital, Velocity & Visionary we do offer concurrent licensing. A concurrent license sits in a license pool and is available on a first come, first served basis. Once a user logs out, the license becomes free for another user to use. It’s a great way to reduce license costs for infrequent users, shift workers and those with global support teams.
Volume discounts start at around 8 users and continue to rise every 5 to 10 users up to 25%
If you are a non-profit, charity or in education, expect to receive between 5 and 10% additional discount.
Vivantio is a subscription you-go service and you can increase license subscription at any time. If you wish to decrease or cancel your subscription, you can do so at the end of your term.
No. We’ll be in contact throughout the year to make sure you get the very best from your investment. We’ll talk to you about renewal about three months out.
COMPARE EDITIONS
Check out the full feature comparison to see which edition is most suitable for your current and future needs
PRICING CONSIDERATIONS
