MAXIMIZE YOUR ROI
Vivantio has helped customers reduce IT operational costs, improve response times, meet performance objectives and maintain customer service excellence. Our powerful reporting tools deliver the metrics necessary to prove the value of your service management software investment.
COMPARE EDITIONS
Vivantio enables you to build a robust IT Service Management system that fits your organization by enabling only the features you need. Our Pro and ITSM editions are both based on core ITIL principles and built on the same powerful platform that scales with your business.
VIVANTIO PRO
Build your own personalized ticketing software solution with multiple configurable ticket areas.
Gain full control over user types and what they can do within the application using roles and process permissions.
Create tasks on the fly and build complex rules across multiple ticket types to automate processes and routing.
VIVANTIO ITSM
Collect valuable ticket life cycle data about why, when and how it closed with conditional custom forms and fields.
Create multiple branded self-service portals to improve customer experience.
Enable service teams across multiple business units to harness the power of a single, consolidated service management platform.
| PRO | ITSM | |||
| Configurable Ticket Types | 4 | Unlimited | ||
| Service Level Milestones | 3 | User Defined | ||
| Client Management |  | | ||
| Asset Management | | | ||
| Knowledge Management | | | ||
| Custom Forms & Fields | | | ||
| Mobile Edition | | | ||
| Task Management | Single | Multiple | ||
| Customer SLA's |  | | ||
| Business Units | | | ||
| Conditional Custom Forms & Fields | | | ||
| Surveys | | | ||
| Chat | | |
| PRO | ITSM | |||
| Customer Portals | 2 | Unlimited | ||
| Portal widget builder | | | ||
| Custom themes and designs | | | ||
| Reports | | | ||
| Roles and permissions | | | ||
| Custom localizations | | | ||
| End User Task Assignment | | | ||
| Email to Ticket | POP, IMAP, EWS | POP, IMAP, EWS |
| PRO | ITSM | |||
| Ticket escalation | | | ||
| Scheduled reports | | | ||
| Ticket routing | | | ||
| Scheduled events | | | ||
| Dynamic, Weighted, Round Robin Assignment | | | ||
| Ticket triggers | | |
| PRO | ITSM | |||
| Custom dashboards | | | ||
| Report Builder | | | ||
| Custom charts | | |
| PRO | ITSM | |||
| Data import tools | | | ||
| AD Connector | | | ||
| Data Export Scheduler | | |
| PRO | ITSM | |||
| Full API | | | ||
| Azure Directory Sync | | | ||
| Azure DevOps (VSTS) | | | ||
| JIRA | | | ||
| TFS | | | ||
| Okta | | | ||
| SCIM Provisioning | | | ||
| Salesforce | | | ||
| Custom web hooks | | |
| PRO | ITSM | |||
| Named licensing | | | ||
| Concurrent licensing | | | ||
| Single Sign On | | | ||
| Roles | | | ||
| Process Permissions | | | ||
| Data Permissions | | | ||
| License Pools | | |
| PRO | ITSM | |||
| Login & Password (with SSL) | | | ||
| Azure SSO | | | ||
| 2FA | | | ||
| SAML SSO | | | ||
| Okta SSO | | |
“We first purchased the Pro version, which was a real value, but later upgraded to the ITSM version because we liked the added capabilities. Vivantio makes it easy to upgrade, and both platforms offer terrific functionality for your dollar. This product seems to have more depth and breadth than some of the leading competitors.”
FLEXIBLE LICENSING
Rated best value by customers, the Vivantio platform provides cost-saving licensing options to allow you to maximize your investment and keep your whole service team connected.
PRICING
Vivantio Pro starts around $48 per user per month.
The cost per user may be reduced based on factors such as:
The types of licenses your company needs. For infrequent users, shift workers or staff across geographical area, selecting concurrent licenses can provide your organization with up to 60% savings.
The number of licenses for technicians your organization needs. Many of our customers have growing teams with demanding technical requirements, and taking advantage of our volume-based licensing model means you can unlock considerable cost savings.
If your organization is a non-profit or educational institution, which can qualify you for a discount.
After submitting the form, a member of our solutions team will reach out to you to determine exact pricing based on your organization’s unique specifications.