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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Enterprise Service Management

Everything on Enterprise Service Management — guides, product tours, and more, whatever the format.

ArticleWhat is an IT Service Desk? Essential Support ExplainedThe IT Service Desk is essential for resolving technical issues and ensuring smooth IT operations. Discover how Vivantio’s advanced solutions, including…Customer Service ManagementEnterprise Service ManagementITSM
ArticleEnterprise Change Management: Building Organizational Agility and CompetencyEnterprise Change Management (ECM) enables businesses to implement change smoothly while building organizational agility. Learn how ECM strategies help…Enterprise Service ManagementBest practicesWhitepaperThe Buyer’s Guide to Service Management SoftwareUse this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.ITSMCustomer Service ManagementEnterprise Service ManagementArticleVivantio’s Top G2 Rankings: Efficiency and ROI for Service ProvidersVivantio leads with top G2 rankings for Implementation and Results, highlighting its unmatched efficiency and ROI. Discover why service providers trust…Customer Service ManagementEnterprise Service Management
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VideoVivantio ESM: Enterprise Service Management for Optimal ProductivityElevate your enterprise service management with Vivantio’s comprehensive solutions. Embrace a future of operational efficiency, enhanced security, and…Enterprise Service Management
ArticleEnterprise CRM Systems: Unlocking SuccessHow do the best enterprise CRM software platforms transform your business? By streamlining customer data management, automating processes, and driving…Enterprise Service ManagementIntegrationsBest practices
ArticleEnterprise Service Management Software for MSPs: Outgrow All-in-OneIn the dynamic world of managed IT services, MSPs need to innovate and optimize continuously. Discover how Vivantio’s enterprise service management software…Enterprise Service ManagementManaged Services
ArticleWhat is Change Management in HR: Navigating Organizational TransformationDiscover how HR professionals drive organizational transformation through change management. Key skills and strategies explored. Stay competitive!Enterprise Service Management
ArticleWhat is Change Management & Why It MattersDive into the essentials of change management and learn how effectively managing change is crucial for an organization’s success. Discover the structured…Enterprise Service Management
ArticleWhat is an Example of Change Management? View Real-world ExamplesDiscover how industry giants like General Electric and Google successfully navigate the complexities of change management. This article delves into…Enterprise Service Management
ArticleEnterprise Service Management Examples: ESM Meets ITSMDiscover how ESM aligns with ITSM principles to enhance service delivery and streamline operations across various business functions, through real-world…Enterprise Service ManagementITSM
ArticleEnterprise Service Management Tools (ESM): Empowering EfficiencyDiscover the transformative potential of Enterprise Service Management (ESM) tools with our in-depth exploration. Learn how automating workflows,…Enterprise Service Management
ArticleEnterprise Service Management vs. IT Service Management: Unlocking the DistinctionsUnlock the distinctions between Enterprise Service Management (ESM) and IT Service Management (ITSM). Discover how understanding these differences can…Enterprise Service ManagementITSM
ArticleThe Future of Organizational Processes: Unpacking the ESM FrameworkIn this article, you’ll discover the transformative power of an Enterprise Service Management (ESM) framework in streamlining business operations.Automation & AIEnterprise Service ManagementBest practices
ArticleEnterprise Service Management Framework: Streamlining Business OpsIn this article, we’ll journey through the world of ESM, using the case study of American Enterprise (now “Wellabe”) to illustrate its impact on business…Automation & AIEnterprise Service ManagementBest practices
ArticleHarnessing the Power of a Unified Service Management PlatformExplore the incredible value offered by a Unified Service Management Platform and how it can revolutionize the way you serve your customers.Customer Service ManagementEnterprise Service ManagementBest practices
ArticleTicket Deflection: How to Reduce Support TicketsTicket deflection helps businesses control the number of support tickets their team must resolve as they grow. Learn some of the top strategies here.Customer Service ManagementEnterprise Service ManagementITSM
ArticleITSM Solution Expands into Finance & AccountingVivantio’s flexible service management tool is being used beyond IT and has become a favorite of Finance and Accounting teams worldwide.Enterprise Service Management
Article8 Reasons Why You Should Elevate Your Customer Experience EcosystemHere’s 8 reasons why you should elevate your customer experience ecosystem and bring visibility to virtually all your customer journey data.Enterprise Service Management
ArticleDo You Treat Your Best Customers the Same as Your Worst Customers?Using the wrong service management platform may force you into some costly Customer Service practices. Here are some questions to consider.Customer Service ManagementEnterprise Service ManagementITSM
ArticleB2B Customers’ Best CSR? Themselves!To drive better engagement and truly transform customer experience, it’s critical to make data-driven information available to customers via self-service.Customer ExperienceEnterprise Service ManagementBest practices
ArticleWhat if you could connect 100% of your CSM, ESM, or ITSM data sources to your service teams?The idea of a single view into the enterprise is now available not just for Customer Service but for all managers looking for better decision-making.Customer Service ManagementEnterprise Service ManagementITSM
ArticleThe Deeper Your Service People See, The Better They’re Able To “Wow” CustomersBy using a tech platform that has deep visibility into all connected systems, your service team can provide astounding customer service.Customer ExperienceCustomer Service ManagementEnterprise Service Management
ArticleA Service Management Software Solution for Accounting and FinanceVivantio’s service desk tool can meet the demands of any department in any industry. Learn how accounting and finance departments are saving time and money…Enterprise Service Management
Article3 Benefits of Managing Your Support Teams on a Multi-Tenant Service Management PlatformIs it better to operate multiple service teams across an organization on one platform? Here are three reasons to consider a multi-tenant service platform.Enterprise Service Management

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