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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughsCompareVivantio vs the alternativesAdmin guidesConfigure and run Vivantio
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Enterprise Service Management

Everything on Enterprise Service Management — guides, product tours, and more, whatever the format.

ArticleWhat is an IT Service Desk? Essential Support ExplainedThe IT Service Desk is essential for resolving technical issues and ensuring smooth IT operations. Discover how Vivantio’s advanced solutions, including…Customer Service ManagementEnterprise Service ManagementITSM
ArticleEnterprise Change Management: Building Organizational Agility and CompetencyEnterprise Change Management (ECM) enables businesses to implement change smoothly while building organizational agility. Learn how ECM strategies help…Enterprise Service ManagementBest practicesWhitepaperThe Buyer’s Guide to Service Management SoftwareUse this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.ITSMCustomer Service ManagementEnterprise Service ManagementVideoVivantio ESM: Enterprise Service Management for Optimal ProductivityElevate your enterprise service management with Vivantio’s comprehensive solutions. Embrace a future of operational efficiency, enhanced security, and…Enterprise Service Management
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ArticleWhat is Change Management in HR: Navigating Organizational TransformationDiscover how HR professionals drive organizational transformation through change management. Key skills and strategies explored. Stay competitive!Enterprise Service Management
ArticleWhat is Change Management & Why It MattersDive into the essentials of change management and learn how effectively managing change is crucial for an organization’s success. Discover the structured…Enterprise Service Management
ArticleWhat is an Example of Change Management? View Real-world ExamplesDiscover how industry giants like General Electric and Google successfully navigate the complexities of change management. This article delves into…Enterprise Service Management
ArticleEnterprise Service Management Examples: ESM Meets ITSMDiscover how ESM aligns with ITSM principles to enhance service delivery and streamline operations across various business functions, through real-world…Enterprise Service ManagementITSM
ArticleEnterprise Service Management vs. IT Service Management: Unlocking the DistinctionsUnlock the distinctions between Enterprise Service Management (ESM) and IT Service Management (ITSM). Discover how understanding these differences can…Enterprise Service ManagementITSM
ArticleThe Future of Organizational Processes: Unpacking the ESM FrameworkIn this article, you’ll discover the transformative power of an Enterprise Service Management (ESM) framework in streamlining business operations.Automation & AIEnterprise Service ManagementBest practices
ArticleEnterprise Service Management Framework: Streamlining Business OpsIn this article, we’ll journey through the world of ESM, using the case study of American Enterprise (now “Wellabe”) to illustrate its impact on business…Automation & AIEnterprise Service ManagementBest practices
ArticleHarnessing the Power of a Unified Service Management PlatformExplore the incredible value offered by a Unified Service Management Platform and how it can revolutionize the way you serve your customers.Customer Service ManagementEnterprise Service ManagementBest practices

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