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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
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Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughs
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Recognition for service management done right.

Awards, analyst recognition, partnerships and company news from Vivantio.

NewsVivantio harvests a record 71 G2 customer review badges for Fall 2023!Dive into Vivantio’s record-breaking achievement: a staggering 71 G2 badges this Fall! Discover what makes these badges more than mere symbols and why…Best practices
NewsIntroducing Vivantio’s Revolutionary New Pricing StructureWe are incredibly excited to share something new with you. Vivantio, your trusted partner in B2B service management software, has just unveiled a…NewsVivantio Shines Bright in Summer 2023: An Unprecedented 14 G2 Review Badges!This summer, Vivantio sets the bar even higher, garnering a remarkable 14 G2 Crowd customer review badges, eclipsing our previous record of 12 badges during…Customer ExperienceCustomer Service ManagementNewsVivantio, a Leader across multiple service categories – G2 Spring 2023Vivantio sets a new record with twelve G2 badges in the Spring 2023 Report, including Leader in Service Desk and Momentum Leader in Service Desk and Help Desk.Customer ExperienceCustomer Service ManagementITSM
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NewsVivantio harvests a record 71 G2 customer review badges for Fall 2023!Dive into Vivantio’s record-breaking achievement: a staggering 71 G2 badges this Fall! Discover what makes these badges more than mere symbols and why…Best practices
NewsIntroducing Vivantio’s Revolutionary New Pricing StructureWe are incredibly excited to share something new with you. Vivantio, your trusted partner in B2B service management software, has just unveiled a…
NewsVivantio Shines Bright in Summer 2023: An Unprecedented 14 G2 Review Badges!This summer, Vivantio sets the bar even higher, garnering a remarkable 14 G2 Crowd customer review badges, eclipsing our previous record of 12 badges during…Customer ExperienceCustomer Service Management
NewsVivantio, a Leader across multiple service categories – G2 Spring 2023Vivantio sets a new record with twelve G2 badges in the Spring 2023 Report, including Leader in Service Desk and Momentum Leader in Service Desk and Help Desk.Customer ExperienceCustomer Service ManagementITSM
NewsVivantio announces Lansweeper Partnership – A Best-in-Class Solution for Asset Discovery & InventoryVivantio partners with Lansweeper, giving customers full visibility of their asset estate and accurate, automatically discovered asset data in one place.Asset Management & CMDBCustomer Service ManagementBest practices
NewsVivantio Ranks High in Performance and User Adoption – G2 Winter 2023Vivantio earns a record eight G2 badges in the Winter 2023 Report, adding Enterprise, Highest User Adoption (Small Business) and Users Love Us.Customer ExperienceCustomer Service ManagementITSM
NewsVivantio Recognized as High Performer from G2 in Summer ReportVivantio is named a G2 High Performer in the Summer 2022 Report for Service Desk, Help Desk and ITSM Tools, in Europe, the UK and the Mid-Market.Customer Service ManagementITSMBest practices
NewsVivantio Maintains High Performance Status from G2Vivantio keeps its G2 High Performer status in the Spring 2022 Report, with reviewers calling it a powerful, flexible and easy-to-use tool.
NewsVivantio Review RoundupAt Vivantio, we want to help you elevate your customer experience. But don’t take our word for it. Check out these verified reviews.
NewsVivantio and DigitoWork Announce Market-Leading Partnership for IndiaVivantio and DigitoWork have entered into a strategic partnership that will expand Vivantio’s award-winning service management solutions into India.
NewsVivantio Continues Streak of Recognition from G2Vivantio is recognized as a Higher Performer/Momentum Leader/Best Support in the G2 2022 Winter Report.
NewsVivantio Named Best Customer Service Management Software Provider 2021Vivantio has been named Best Customer Service Management Platform by Acquisition International’s Corporate Excellence Awards.Customer Service Management
NewsVivantio Named High Performer/Momentum Leader from G2Vivantio is recognized as a Higher Performer/Momentum Leader in the G2 2021 Fall Report.Best practices
NewsVivantio Shortlisted for 2021 SaaS AwardsBoston, MA, 27 July 2021 – Vivantio, a leading provider of customer service management solutions, is a finalist in the 2021 SaaS Awards Program in the…
NewsVivantio Launches FLEXBridge™ for Superior Customer Service IntegrationsAnnouncing FLEXBridge™, an integrations platform that facilitates connections between Vivantio’s Unified Service Platform and other business applications.Best practices
NewsVivantio Named High Performer in G2 Winter 2020 ReportVivantio, an industry-leading service management solution, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report.ITSM
NewsSIAM Group Test: How It Works and How Vivantio ComparesThe ITSM Review recently published the results of a study of service integration and management platforms. See how Vivantio ranked.
NewsPC Magazine Notes Vivantio’s Integration PowerPC Magazine published a great piece on taking the Vivantio Platform’s functionality to the next level by integrating with key outside tools.

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