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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
Explore ITSM
Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughsCompareVivantio vs the alternativesAdmin guidesConfigure and run Vivantio
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Reporting & Analytics

Everything on Reporting & Analytics — guides, product tours, and more, whatever the format.

TourAI OptimizeWatch AI Optimize find the patterns behind repeat tickets and turn them into ranked, evidence-backed improvements that cut demand at the source.Automation & AIReporting & Analytics
VideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & AnalyticsVideoFLEXGrid Workspaces: Real-Time Insights, Better Customer SupportFLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…Customer Service ManagementBest practicesReporting & AnalyticsArticleWhat is a Service-Based SLA? Best Practices for Service ProvidersLearn what a Service-Based SLA is and how it ensures consistent service delivery across customers. Explore best practices that help service providers build…Customer ExperienceITSMBest practices
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ArticleCustomer Based SLA for B2B Service ProvidersEnhance your B2B services with a customized Customer-Based SLA. Tailor service quality to client needs, improve satisfaction, and strengthen partnerships.Customer ExperienceITSMBest practices
ArticleSLA Reporting: Driving Continuous Service ImprovementExplore the power of SLA reporting! Learn how SLAs set clear expectations, measure performance, ensure compliance, and drive continuous improvement. Whether…ITSMITILReporting & Analytics
Case studyNG Bailey Logs Dramatic Service Improvements Leveraging VivantioAn improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.ITSMReporting & AnalyticsSelf-Service
GuideVivantio’s New Integration with Microsoft Power BIDiscover how to harness the power of Vivantio along with the visualization and business intelligence capabilities of Microsoft Power BI.IntegrationsReporting & Analytics
ArticleOne IT Service Management Software Tool for Multiple DepartmentsService teams outside of the IT department are using Vivantio. Why? Because they want to streamline processes, reduce costs and provide great service.ITSMITILBest practices
Case studySCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM PlatformOne of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio’s ITSM software helps the organization follow ITIL…ITSMITILReporting & Analytics
GuideHow to Use the Vivantio Report CatalogLearn about Vivantio’s Report Catalog and how your service team can benefit from it.Reporting & Analytics

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Step your team up to real service management — without the leap to enterprise.

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