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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughs
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
Who we are
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Self-Service

Everything on Self-Service — guides, product tours, and more, whatever the format.

VideoHow a Self-Service Portal Transforms Customer Support: A Vivantio DemoWhen customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a…Self-Service
ArticleHow ISVs and MSPs Can Maximize ROI with Faster Implementation and ITAMIndependent Software Vendors (ISVs) and Managed Service Providers (MSPs) need solutions that deliver fast value. Vivantio ranks #1 in G2’s Fall 2024…Asset Management & CMDBManaged ServicesSelf-ServiceVideoFeature Highlight: Self-Service PortalsSee how to set up branded self-service portals for your customers in Vivantio, with a no-code drag and drop designer or HTML and CSS for deeper customization.Best practicesSelf-ServiceVideoCustomer Success: NG Bailey Case StudyNG Bailey, the UK’s leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready…Self-Service
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WebinarLansweeper and Vivantio: Driving Business TransformationDive into this compelling webinar as we reveal how the strategic integration of Vivantio’s Service Management and Lansweeper’s IT Asset Discovery can…Asset Management & CMDBSelf-Service
WebinarWhy Integrate? Easily accessible asset information in a unified platformJoin us for a webinar on the integration between Lansweeper and Vivantio and learn how Vivantio’s Service Management platform enables your teams to scale…Asset Management & CMDBSelf-Service
ArticleMastering Self-Service Strategies in B2B EnterprisesWith the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an…Customer Service ManagementBest practicesSelf-Service
ReportReport: Self Service StrategiesRead the insights from our survey collaboration with the Service Desk Institute (SDI). Dive into the self-service strategies employed by service desk…Self-ServiceITSMBest practices
Case studySystem4u Upgrades SLA Tracking and More with VivantioRead how Vivantio helped to elevate System4u beyond the limitations of the in-house solution they outgrew, to leverage Vivantio’s robust SLA features and…Customer Service ManagementSelf-Service
Case studyAnnata Streamlines Service To Customers Using Vivantio’s Self-Service CapabilitiesRead how Vivantio supports and enhances Annata’s external customer service experience through self-service and ITIL principles.Customer Service ManagementSelf-Service
Case studyNG Bailey Logs Dramatic Service Improvements Leveraging VivantioAn improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.ITSMReporting & AnalyticsSelf-Service
Case studyFlexible Zendesk Alternative Sets Off Company-Wide Adoption TrendSee how global rail leader Greenbriar implemented prioritized customer service management, with popular self-service capabilities – and set off a…Customer Service ManagementSelf-Service
ArticleTop University Improves Access With Switch to Vivantio IT Service Management PlatformDiscover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.Asset Management & CMDBSelf-Service
WebinarTop Service Management Solution Demo Now Available On DemandDiscover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.Asset Management & CMDBSelf-Service
ArticleMake Your Self-Service Portal Work Smarter with Guided CategoriesVivantio now offers Guided Categories – a new intuitive and visually pleasing way to help users log tickets in the proper category.Self-Service
ArticleB2B Customers’ Best CSR? Themselves!To drive better engagement and truly transform customer experience, it’s critical to make data-driven information available to customers via self-service.Customer ExperienceEnterprise Service ManagementBest practices
ArticleThe 5 Fallacies of B2B Customer ServiceHere are the 5 Customer Service fallacies ready to sink the unwary in 2021.Self-Service
ArticleSeparate Fact from Myth to Master Self ServiceWhen planning a service management strategy, many companies build in components of self service because it is a cost-effective, efficient way for your end…Best practicesSelf-Service
ArticleWork-from-Home is Impacting Self Service in an Unexpected WayWe expected our customers to utilize Self Service more with limited resources during the Coronavirus. Our analytics have shown some unexpected results.Self-Service
VideoHow Self-Service Portals Improve the Customer Service ExperienceHere’s how self-service portals play a key role in the customer service experience and improve efficiency for service teams.ITSMBest practicesSelf-Service
ArticleHow to Implement a Self-Service Portal for Your Support TeamLooking to implement a self-service portal for your team? Get started with this guide.Best practicesSelf-Service
ArticleHow to Create An Effective Self-Service StrategyJoin us for this webinar where you’ll hear about how self-service has been successfully used by real organizations to improve customer satisfaction as well…Best practicesSelf-Service
ArticleWhy the Look and Feel of Your Self-Service Portal MattersA company’s website aesthetic and provided user experience is key to winning new business. Here’s why a self-service portal on your website improves service…Best practicesSelf-Service

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