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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Resource CenterEverything, filtered by topicVideosShort product walkthroughsProduct toursSelf-guided, no form
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ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Self-Service

Everything on Self-Service — guides, product tours, and more, whatever the format.

VideoHow a Self-Service Portal Transforms Customer Support: A Vivantio DemoWhen customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a…Self-Service
ArticleHow ISVs and MSPs Can Maximize ROI with Faster Implementation and ITAMIndependent Software Vendors (ISVs) and Managed Service Providers (MSPs) need solutions that deliver fast value. Vivantio ranks #1 in G2’s Fall 2024…Asset Management & CMDBManaged ServicesSelf-ServiceVideoFeature Highlight: Self-Service PortalsWatch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…Best practicesSelf-ServiceVideoCustomer Success: NG Bailey Case StudyNG Bailey, the UK’s leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready…Self-Service
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WebinarLansweeper and Vivantio: Driving Business TransformationDive into this compelling webinar as we reveal how the strategic integration of Vivantio’s Service Management and Lansweeper’s IT Asset Discovery can…Asset Management & CMDBSelf-Service
WebinarWhy Integrate? Easily accessible asset information in a unified platformJoin us for a webinar on the integration between Lansweeper and Vivantio and learn how Vivantio’s Service Management platform enables your teams to scale…Asset Management & CMDBSelf-Service
ArticleMastering Self-Service Strategies in B2B EnterprisesWith the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an…Customer Service ManagementBest practicesSelf-Service
ReportReport: Self Service StrategiesRead the insights from our survey collaboration with the Service Desk Institute (SDI). Dive into the self-service strategies employed by service desk…Self-ServiceITSMBest practices
Case studySystem4u Upgrades SLA Tracking and More with VivantioRead how Vivantio helped to elevate System4u beyond the limitations of the in-house solution they outgrew, to leverage Vivantio’s robust SLA features and…Customer Service ManagementSelf-Service
Case studyAnnata Streamlines Service To Customers Using Vivantio’s Self-Service CapabilitiesRead how Vivantio supports and enhances Annata’s external customer service experience through self-service and ITIL principles.Customer Service ManagementSelf-Service
Case studyNG Bailey Logs Dramatic Service Improvements Leveraging VivantioAn improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.ITSMReporting & AnalyticsSelf-Service
Case studyFlexible Zendesk Alternative Sets Off Company-Wide Adoption TrendSee how global rail leader Greenbriar implemented prioritized customer service management, with popular self-service capabilities – and set off a…Customer Service ManagementSelf-Service
ArticleTop University Improves Access With Switch to Vivantio IT Service Management PlatformDiscover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.Asset Management & CMDBSelf-Service
WebinarTop Service Management Solution Demo Now Available On DemandDiscover how Vivantio helped this top US-based university save thousands of dollars and improve access and efficiency throughout their system.Asset Management & CMDBSelf-Service
ArticleMake Your Self-Service Portal Work Smarter with Guided CategoriesVivantio now offers Guided Categories – a new intuitive and visually pleasing way to help users log tickets in the proper category.Self-Service
ArticleB2B Customers’ Best CSR? Themselves!To drive better engagement and truly transform customer experience, it’s critical to make data-driven information available to customers via self-service.Customer ExperienceEnterprise Service ManagementBest practices
ArticleThe 5 Fallacies of B2B Customer ServiceHere are the 5 Customer Service fallacies ready to sink the unwary in 2021.Self-Service
ArticleSeparate Fact from Myth to Master Self ServiceWhen planning a service management strategy, many companies build in components of self service because it is a cost-effective, efficient way for your end…Best practicesSelf-Service
ArticleWork-from-Home is Impacting Self Service in an Unexpected WayWe expected our customers to utilize Self Service more with limited resources during the Coronavirus. Our analytics have shown some unexpected results.Self-Service
VideoHow Self-Service Portals Improve the Customer Service ExperienceHere’s how self-service portals play a key role in the customer service experience and improve efficiency for service teams.ITSMBest practicesSelf-Service
ArticleHow to Implement a Self-Service Portal for Your Support TeamLooking to implement a self-service portal for your team? Get started with this guide.Best practicesSelf-Service
ArticleHow to Create An Effective Self-Service StrategyJoin us for this webinar where you’ll hear about how self-service has been successfully used by real organizations to improve customer satisfaction as well…Best practicesSelf-Service
ArticleWhy the Look and Feel of Your Self-Service Portal MattersA company’s website aesthetic and provided user experience is key to winning new business. Here’s why a self-service portal on your website improves service…Best practicesSelf-Service

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