Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Enterprise Service Management

Read our blog posts, case studies, and more focused on centralizing internal service operations and the efficiency that comes with ESM.

Customer Success: NG Bailey Case Study

Learn how NG Bailey Revolutionized Service Management in 90 Days!

Faced with shifting work patterns during the pandemic, NG Bailey, the UK’s leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone.

Dive into this success story:

Vivantio’s game-changing platform, transforming user interfaces in just three months!
The incredible ripple effect: drastically improved response times and a blossoming hub for innovation.

Hear it from Brett, the Systems Team Leader: “Vivantio gets not just their solution, but how our teams really work.”

Ready to be inspired? Witness the perfect blend of tech and strategy that took NG Bailey to the next level.