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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
Explore ITSM
Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughsCompareVivantio vs the alternativesAdmin guidesConfigure and run Vivantio
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human

Integrations

Everything on Integrations — guides, product tours, and more, whatever the format.

ArticleThe Integrations Landscape for Customer Service & Service OperationsIntegration used to be a checkbox. Now it’s the difference between coordinated service and constant workarounds. This piece breaks down what the…Customer ExperienceIntegrations
ArticleHow to Master AI Data Integration: Tips for Operation LeadersDisconnected data systems waste time and stall growth. Learn how AI-driven data integration can automate workflows, eliminate silos, and drive real-time…Automation & AIIntegrationsBest practicesArticleWhat is an ISV Partner: The Power of Strategic RelationshipsISV partnerships are a game-changer for SaaS companies, enabling seamless API integration, automation, and improved workflow efficiency. By leveraging…Customer Service ManagementIntegrationsBest practicesArticleWhat is an API EcosystemAn API ecosystem is the backbone of seamless integration and innovation across industries. It enables businesses to streamline operations and improve…IntegrationsITSMITIL
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GuideHow to Integrate TeamViewer with VivantioIf you’re looking to connect TeamViewer with Vivantio, start with this walkthrough: a custom form for session details, an email template, and the setup steps.Integrations
GuideVivantio’s New Integration with Microsoft Power BIDiscover how to harness the power of Vivantio along with the visualization and business intelligence capabilities of Microsoft Power BI.IntegrationsReporting & Analytics
WebinarWEBINAR: Watch On Demand – Using FLEXBridge to Create the Future of CXNow on-demand, our webinar showcasing FLEXBridge™ enhancement which allows for seamless integration for a customer experience ecosystem.IntegrationsCustomer Experience
GuideHow to Integrate Vivantio with Microsoft TeamsLearn how Vivantio’s IT service tool makes sending messages in Microsoft Teams easy with API integration and webhooks in this tutorial.Integrations
GuideWhen and How to Use the Vivantio APIIt’s common to use Webhooks or Web Methods for integration, but there are times when API is the best choice. Here’s when and how to use it within Vivantio.Integrations
GuideHow to Create Simple Contact Forms with Web MethodsNeed to create some contact forms in Vivantio but don’t know where to start? Use this walkthrough to get started.IntegrationsConfiguration
GuideHow to Integrate BeyondTrust (Formerly Bomgar) with VivantioIf you’re looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.Integrations
GuideHow to Set up SMS Messaging in Vivantio’s ITSM Software Using WebhooksIn this step-by-step tutorial, learn how to use webhooks to set up SMS messaging and connect your Vivantio instance with Twilio and other SMS providers.IntegrationsConfiguration
GuideHow to Integrate CopperEgg with VivantioWhat are webhooks, why are they important and how can they be used to link CopperEgg monitoring software to Vivantio? Read this blog to learn more.Integrations
Guide5 Ways Vivantio Integrates with Your Most Important SystemsVivantio integrates with Jira, AutoTask and many other tools your unique business processes depend upon. Find out how.Integrations
Guide4 Types of Integration Options in the Vivantio PlatformLearn why and how Vivantio can integratate with different software tools and how this can help improve your business processes.Integrations

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