Features – PlatformGreg Rich2023-10-26T22:19:09+00:00
Personalize Your Workspace with Vivantio FLEX
FLEX is Vivantio’s modern-day approach to service management –
A seamless blend of superb user experience and enterprise functionality
FLEX throughout the organization
Don’t get left behind
FLEX brings easy configuration, rapid on-boarding and user delight to the enterprise – underpinned by Vivantio’s ITIL-compatibility, open integration technologies and comprehensive workflow and automation.
FLEX for the Organization
Vivantio’s clean, easy-to-use interface is more intuitive, requires less training and setup and can be configured and launched for an entire multi-department organization in days, not months
FLEX for Teams and Departments
Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions
FLEX for Technicians
Reduce admin overhead by allowing your technicians to customize their user experience – without compromising control
FLEX for Customers
With self-service, knowledge base, chat and email-to-ticket, Vivantio’s easy avenues of communication ensure that your customers receive timely responses to queries and that every interaction is tracked and reportable
The FLEX Platform
Create your own workspace
FLEX is designed to create the ideal working environment for each technician across your whole organization.
Ticket Views in Vivantio
67% of customers prefer to use self-help rather than relying on speaking with a company representative.
Learn how self-service portals play a key role in the customer service experience.
User Configurable Home Area
Create your own workspace including charts, dashboards and views to your work, tasks and watch lists
Multiple View Types
Manage your work the way it suits you. Manage sprints in the Kanban Board, plan projects in the Calendar, and do your day-to-day in the Reading Pane
Custom Page Layouts
Setup the layout of your record types that work for you. Tabs, sub-tabs and cards put essential data front and center, while customer and contact history is never more than a click away
Customer Case Study
A rise in customer retention by just 5% can increase profits from 25-95%
“We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”