Personalize Your Workspace with Vivantio FLEX

FLEX is Vivantio’s modern-day approach to service management –

A seamless blend of superb user experience and enterprise functionality

FLEX throughout the organization

Don’t get left behind

FLEX brings easy configuration, rapid on-boarding and user delight to the enterprise – underpinned by Vivantio’s ITIL-compatibility, open integration technologies and comprehensive workflow and automation.

FLEX for the Organization

Vivantio’s clean, easy-to-use interface is more intuitive, requires less training and setup and can be configured and launched for an entire multi-department organization in days, not months

FLEX for Teams and Departments

Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions

FLEX for Technicians

Reduce admin overhead by allowing your technicians to customize their user experience – without compromising control

FLEX for Customers

With self-service, knowledge base, chat and email-to-ticket, Vivantio’s easy avenues of communication ensure that your customers receive timely responses to queries and that every interaction is tracked and reportable

The FLEX Platform

Create your own workspace

FLEX is designed to create the ideal working environment for each technician across your whole organization.

Ticket Views in Vivantio

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Learn how self-service portals play a key role in the customer service experience.

User Configurable Home Area

Create your own workspace including charts, dashboards and views to your work, tasks and watch lists

Multiple View Types

Manage your work the way it suits you. Manage sprints in the Kanban Board, plan projects in the Calendar, and do your day-to-day in the Reading Pane

Custom Page Layouts

Setup the layout of your record types that work for you. Tabs, sub-tabs and cards put essential data front and center, while customer and contact history is never more than a click away

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

“We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

– Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

The FLEX Platform

Manage data with queues

Organize your tickets, requests, changes and tasks into logical views that fit with your organization

Easy, Rapid Deployment

Ditch the heavy lifting and be up and running in days and weeks, not months.

Scale with Confidence

Start with the features you need and switch on enterprise features as you scale.

Simple Configuration

No need to rely on IT, engineers or consultants to manage the system. Stay in control of your operations.

Personalization

Access the information you need to personalize the customer experience.

Ease of Use

Give your team the tools they need to increase productivity and accelerate response times.

Digital Analytics

Understand the customer journey across the entire organization.

The FLEX Platform

Comprehensive searching

Organize your tickets, requests, changes and tasks into logical views that fit with your organization

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.