One Platform. Unlimited Uses.
From IT to Customer Services, Facilities to HR. Optimize all your service operations.
B2B Customer Services
IT Service Management
ITIL 4 aligned IT Service Management platform for scaling service teams that demand more
Enterprise Service Management
A single platform solution for every service team across the enterprise
HR Service Management
Use workflow and automation to simplify the employee experience
Facilities Service Management
Simplify management and maintenance tasks internally and across a hybrid workforce
Finance & Legal Services
Deliver financial and legal services operations and enhance customer and employee experiences
GRC Service Management
Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control
Create workspaces that help you stay organized and informed.
ITSM / ITIL4
Enhance customer experience by leveraging best practice frameworks.
Asset Management & CMDB
Map the entire asset estate. From hardware & software, to contracts and beyond.
Business Intelligence & Reporting
Make informed decision with robust analytics.
Customer Relationship Management
Supporting external customers? Keep all customer information right where you need it.
Digital Self Service
Streamline operations by capturing critical information from customers at point of contact.
Provide customers and agents with access to information that solves issues faster.
Scale with confidence with workflows, automation and business rules.
Unify platforms with key integrations across the business and integrate with tools to elevate service.
Why Choose Vivantio
Considering switching from your current system? Learn how Vivantio compares to other products.
Customer Service Management
Learn about elevating from case management to customer service management and the impact service management can have on your team and business
B2B Customer Service & Support
Read our guides on improving B2B customer service and how that drives bottom line growth.
Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how.
Customer Self Service
Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.
Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
We help our customers deliver the best possible service experience to their customers.
We’re all about customer service first, last and always.
The B2B helpdesk is made up of a core team inside a company’s IT apparatus that assists with issues that [...]
Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams.
Improve your customer service management process and maximize the quality of your operations.
Ever wondered how you can tell if your company’s customer service is up to par? In this article, find out how to measure customer service in new ways.
Ready to automate your company’s customer service model? If so, click here to learn how to create a customer service management plan.
Choosing the best CSM software can be challenging. In this article, we offer eight steps to ensure you get it right.
These customer service management examples display how technology is improving the customer experience.
Customer service management helps companies stay on top of customer interactions. Click here to find out more about this concept.
Discover the most significant customer service management benefits provided by a cloud-based optimization platform.
Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.
One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.
Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.
Discover how one of UK's largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using Vivantio ITSM software.
Find out how Vivantio's service management software tool improved ticket resolution time and increased service levels for the UK's largest professional services company.
Automation can be a powerful tool to improve service performance and efficiency. See how you can incorporate it successfully with these five steps.
Learn how an oilfield support services leader implemented ITIL processes and built out a sophisticated service management system across global service teams with Vivantio ITSM.
Read how one of the largest auto retailer and finance companies utilizes Vivantio’s ITSM software to meet the demands of an increasing incident workload across multiple internal departments.