• Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams.

    August 17, 2022

    5 min. read

  • Improve your customer service management process and maximize the quality of your operations.

    July 28, 2022

    4 min. read

  • Ever wondered how you can tell if your company’s customer service is up to par? In this article, find out how to measure customer service in new ways.

    July 21, 2022

    7 min. read

  • Ready to automate your company’s customer service model? If so, click here to learn how to create a customer service management plan.

    July 19, 2022

    5 min. read

  • Choosing the best CSM software can be challenging. In this article, we offer eight steps to ensure you get it right.

    July 8, 2022

    6 min. read

  • These customer service management examples display how technology is improving the customer experience.

    July 6, 2022

    5 min. read

  • Customer service management helps companies stay on top of customer interactions. Click here to find out more about this concept.

    July 5, 2022

    4 min. read

  • Discover the most significant customer service management benefits provided by a cloud-based optimization platform.

    July 1, 2022

    5 min. read

  • Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.

    March 25, 2021

    2 min. read

  • One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

    September 24, 2019

    3 min. read

  • Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

    July 15, 2019

    4 min. read

  • Discover how one of UK's largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using Vivantio ITSM software.

    October 25, 2018

    4 min. read

  • Find out how Vivantio's service management software tool improved ticket resolution time and increased service levels for the UK's largest professional services company.

    September 26, 2018

    3 min. read

  • Automation can be a powerful tool to improve service performance and efficiency. See how you can incorporate it successfully with these five steps.

    March 1, 2018

    4 min. read

  • Learn how an oilfield support services leader implemented ITIL processes and built out a sophisticated service management system across global service teams with Vivantio ITSM.

    February 17, 2016

    3 min. read

  • Make sure you know the differences between SaaS and on-premise delivery options with this full guide.

    August 18, 2015

    1 min. read

  • Read how one of the largest auto retailer and finance companies utilizes Vivantio’s ITSM software to meet the demands of an increasing incident workload across multiple internal departments.

    March 23, 2015

    3 min. read

  • Explore how one of the leading insurance companies in the Luxembourg market worked with Vivantio to experience a smooth ERP migration, a record-fast ITSM software implementation and a more collaborative way of working that resolves service issues more quickly and effectively.

    March 20, 2015

    5 min. read

  • Learn how one of the largest privately held staffing companies in the world experienced dramatic operational savings and a 70% reduction in service calls utilizing Vivantio’s service management solution.

    March 19, 2015

    4 min. read

  • After a group of financial companies specialising in residential mortgage loans began a procurement process for a service desk solution, Vivantio quickly became a contender based on ease of use, cost, installation time and learning curve for users. Since implementation, Vivantio Service Desk has changed the way Planet Financial Group does business.

    March 19, 2015

    6 min. read

  • Businesses today need to capitalize on the valuable business intelligence held within their business systems to ensure their long-term survival. Failure to do so when your competitors are, will see your business struggle to compete in its sector or achieve sustainable growth.

    October 9, 2014

    4 min. read

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