Reporting and Analytics

  • Tableau is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. Tableau can help service and support teams to track performance, identify trends, and discover insights.

  • PowerBI is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. PowerBI can help service and support teams to track performance, identify trends, and discover insights.

  • Explore the power of SLA reporting! Learn how SLAs set clear expectations, measure performance, ensure compliance, and drive continuous improvement. Whether you're a service provider or a business, discover how SLA reporting can optimize operations and satisfy customers.

    11 min|Blog|
  • An improved self-service portal and better initial information gathering delivered eye-opening results for this engineering and service business leader.

  • Service teams outside of the IT department are using Vivantio. Why? Because they want to streamline processes, reduce costs and provide great service.

    3 min|Blog|
  • One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

  • Businesses today need to capitalize on the valuable business intelligence held within their business systems to ensure their long-term survival. Failure to do so when your competitors are, will see your business struggle to compete in its sector or achieve sustainable growth.

    4 min|Blog|