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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
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ITSM self assessmentTake your ITSM maturity assessmentScore your service desk across six dimensions and see how you compare to your peers.Start the assessment
Learn more about the assessment toolThe ITSM maturity model explained
Insights
Resource CenterEverything, filtered by topicCase studiesHow teams like yours did itVideosShort product walkthroughs
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Interactive product tour
ConfigurationITSM

Custom Forms & Fields in ITSM

See how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.

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TourStep Up Your ITSMFollow a single incident end to end — activity, AI-assisted notes, SLA targets, and the agent workflow around it — to see the depth beneath the queue.ITSMConfigurationTourSLAs in ITSMSee how Vivantio helps you define, track, and manage SLAs so teams can prioritize work, meet commitments, and improve service performance.ConfigurationITSMTourITSM at a GlanceA quick look at how Vivantio handles the incident queue — triage, ownership, and priority — so you can see what real ITSM looks like in practice.ITSM

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A 30-minute demo built around your workflows, so you see exactly how Vivantio fits your team, not someone else's.

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