Vivantio vs. Jira Service Management

Vivantio harmonizes all your service teams across the entire organization into a single, unified platform.

Vivantio vs Jira

A Unified Platform

Achieve service excellence by breaking down silos across teams and departments with a platform that brings all your service and support functions together.

Go Beyond Simple Ticketing

Vivantio offers Enterprise IT Service Management functionality, without the hefty price tag. Take your service operations to the next level with multiple ticket types, agent workspaces, workflow and automation, self service and omni-channel support with integrations and business intelligence.

Superior customer service and support from in-house teams

Vivantio is a trusted partner that puts customer service at the heart of everything we do. Every customer has access our dedicated US and UK support team through telephone, email & self-service technical support.

Unify Service Operations

Don’t settle for simplicity. Vivantio enterprise platform integrates with many best-of-breed systems including Jira. Take advantage of integrating with Jira’s bug tracking capabilities whilst leaving service management to us! 

Transparent and easy to understand pricing. One Platform, One Price.

Confused by editions & features? Frustrated by hidden costs? Vivantio makes it simple. One platform, one price. Just switch on the features you need, when you need them. 

Vivantio G2 User Ratings

8.4

Ease of Use

IT Service
IT Service Management
Tools Average 8.4

9.0

Quality of Support

IT Service
IT Service Management
Tools Average 8.5

8.0

Ease of Setup

IT Service
IT Service Management
Tools Average 7.9

Vivantio vs Jira

Enterprise-Wide Functionality

Invest in a platform that grows with you. Turn on or off the features you need and don’t get stuck with a system that only offers canned configuration.

Advanced Self Service

Create multiple branded portals, reporting wallboards, and leverage insights to detect conflicts. Vivantio also supports end-user and tech-to-tech chat, enhancing communication and collaboration between employees and support teams.

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Unlimited Ticket Types

No restrictions on ticket types. From Incident, Problem, Change and Service Requests, to your own.

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Asset & CMDB

Move beyond the shortcomings of just tracking IT inventories. Vivantio’s CMDB brings all your configuration information into one centralized location. Our IT asset management software provides a complete view of your products, systems, software and assets. 

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Collaborate Across Teams

Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions.

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Workflow & Automations

Use workflow, escalation and powerful business rules to can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.

Reporting and BI

Utilize dashboards, charts, real-time analytics and our report catalog to track, manage and monitor service efficiency, identify bottlenecks and create management information.

How Self-Service Portals Improve The Customer Service Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Watch the video to learn how self-service portals play a key role in the customer service experience.

Our Customers Continue to Love Us!

Best IT Management Products 2024
Best Customer Service Products 2024
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

“We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

– Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

The world’s fastest growing companies rely on Vivantio to deliver exceptional service.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.