Vivantio vs. HaloCRM

Vivantio’s Unified Platform seamlessly blends CRM, Customer Service & Support and IT Service Management capabilities into a single, powerful and scalable solution.

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2023 vivantio is haloitsm halocsm alternative

Vivantio vs HaloCRM

Service Management for a Modern Business

Vivantio breaks beyond simple CRM or case management. Our solution offers customers with the functionality needed by scaling teams who are looking to achieve service excellence and boost the customer experience.

Dedicated to B2B

Not all customers are the same.

At Vivantio, we understand that your B2B customers underpin your entire business. And they requests you receive are likely to be complex. Our platform has been built from the ground up with a focus on B2B Customer Service. From omni-channel support, to workflows and automation, to analytics and integration. Vivantio has you covered.

Go Beyond Case Management

Take your service to the next level by combining CRM, CSM and ITSM.

Break away from a single ticket type and adopt service management best practice from Incident, Problem, Change, and Service Requests, to your own, all whilst keeping your customer at the heart of your service strategy.

Turn Customers into Advocates

Be a customer service hero.

Leverage predictive analysis to optimize and route issues to agents so that can solve problems faster. Use analytics to understand and map the customer journey for continued service improvement.

A Single Enterprise Platform

Don’t settle for multiple systems for multiple teams.

Vivantio works across every department, including internal and external facing teams. From Customer Service & Support to IT, HR to Facilities. One platform. One price.

360-degree view of your customer and operations

Unify all your customer applications from CRM to customer experience to finance.

By centralizing every customer touchpoint, you have everything you need at your fingertips to offer a personalized, human-centered service.

ITIL for CSM

ITSM and ITIL are no longer just processes for delivering IT Services.

Vivantio goes beyond that so that customer service teams can harness the capabilities of service management. Organize, plan, and prioritize your work, and ensure that the right service teams are working on the right projects at the right time.

Vivantio G2 User Ratings

8.4

Ease of Use

IT Service
IT Service Management
Tools Average 8.4

9.0

Quality of Support

IT Service
IT Service Management
Tools Average 8.5

8.0

Ease of Setup

IT Service
IT Service Management
Tools Average 7.9

Vivantio vs HaloCRM

Enterprise-Wide Functionality

Invest in a platform that grows with you. Turn on or off the features you need and don’t get stuck with a system that only offers canned configuration.

Customer SLAs

Centralize service level agreements for all or some customers, or create bespoke service level agreements for flagship customers.

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Unlimited Ticket Types

No restrictions on ticket types. From Incident, Problem, Change and Service Requests, to your own.

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Predictive Analysis

See at a glance what problems a customer might be experiencing and be proactive in resolving them.

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Multiple Self-Service Portals

Design and build multiple self-service portals for different department and team use. From Service Catalogs to HR requests, centralize all your employee experience.

Workflow & Automations

Reduces workload, improves efficiency and decreases costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflow.

Consolidated Agent View

Unify the organization’s applications into a single platform and give your teams the information they need to deliver exceptional service.

How Self-Service Portals Improve The Customer Service Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Watch the video to learn how self-service portals play a key role in the customer service experience.

Our Customers Continue to Love Us!

Vivantio is a leader in Mid-Market Complaint Management on G2

Vivantio is a leader in United Kingdom Service Desk on G2

Vivantio is a leader in HR Case Management on G2

Vivantio is a leader in HR Service Delivery on G2

Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Enterprise Service Desk on G2

Vivantio is a leader in Mid-Market IT Asset Management on G2

Read the reviews

Success Story – Drivetime

Our support capacity skyrocketed from handling 50 tickets per day to over 250—without hiring more staff. Vivantio’s automation and flexible customization made it easy to scale. — DriveTime Case Study