Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Enterprise Service Management

Read our blog posts, case studies, and more focused on centralizing internal service operations and the efficiency that comes with ESM.

Vivantio vs. SysAid

Experience a modern and intuitive enterprise ITSM platform that scales with you, is fully feature inclusive and transparent on pricing.

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Vivantio vs SysAid

ITSM Done Right

With two decades of delivering cloud based service management solutions to enterprise teams, Vivantio is one of the most experienced and comprehensive solution for IT Teams.

Enterprise ITSM

Designed to scale.

Vivantio offers Enterprise IT Service Management functionality, without the hefty price tag. Invest in a platform that works today but can scale to accommodate your future needs.

Superior customer service and support from in-house teams

Customer first, last and always.

Vivantio is a trusted partner that puts customer service at the heart of everything we do. Every customer has access our dedicated US and UK support team through telephone, email & self-service technical support.

Elevate Service Operations

Enable all your your service teams with more.

Vivantio works across all department, including IT, Development, DevOps & GRC. With roles, permission and workspaces, Vivantio can also span across all service teams throughout the entire organization.

Transparent and easy to understand pricing. One Platform, One Price

Frustrated with hidden costs?

Vivantio makes it simple. One platform, one price. Just switch on the features you need, when you need them.

Vivantio G2 User Ratings

8.4

Ease of Use

IT Service
IT Service Management
Tools Average 8.4

9.0

Quality of Support

IT Service
IT Service Management
Tools Average 8.5

8.0

Ease of Setup

IT Service
IT Service Management
Tools Average 7.9

Vivantio vs SysAid

Enterprise-Wide Functionality

Invest in a platform that grows with you. Turn on or off the features you need and don’t get stuck with a system that only offers canned configuration.

Unlimited Ticket Types

No restrictions on ticket types. From Incident, Problem, Change and Service Requests, to your own.

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Collaborate Across Teams

Every core component of Vivantio is configurable per team or department, including page layouts, processes, SLAs, categories, statuses, forms and fields, and roles and permissions.

Asset & CMDB

Move beyond the shortcomings of just tracking IT inventories. Vivantio’s CMDB brings all your configuration information into one centralized location. Our IT asset management software provides a complete view of your products, systems, software and assets.

Advanced Self Service

Create multiple branded portals, reporting wallboards, and leverage insights to detect conflicts. Vivantio also supports end-user and tech-to-tech chat, enhancing communication and collaboration between employees and support teams.

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Workflow & Automations

Use workflow, escalation and powerful business rules to can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.

Reporting and BI

Utilize dashboards, charts, real-time analytics and our report catalog to track, manage and monitor service efficiency, identify bottle-necks and create management information.

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How Self-Service Portals Improve The Customer Service Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Watch the video to learn how self-service portals play a key role in the customer service experience.

Our Customers Continue to Love Us!

Vivantio is a leader in HR Case Management on G2

Vivantio is a leader in Enterprise HR Case Management on G2

Vivantio is a leader in IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2

Vivantio is a leader in Enterprise Service Desk on G2

Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Mid-Market IT Asset Management on G2

Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2

Vivantio is a leader in Service Desk on G2

Read the reviews

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

“We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

– Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

Read the Case Study