Vivantio vs. Freshdesk

Vivantio helps organizations elevate the customer experience by breaking away from simple case management to enterprise service management.

Vivantio vs Freshdesk

Don’t get left behind

The Vivantio platform goes beyond traditional ticketing or case management. As more demand is placed on service and support teams, you need to be ready to scale your service operations.

Vivantio G2 User Ratings

8.4

Ease of Use

IT Service
IT Service Management
Tools Average 8.4

9.0

Quality of Support

IT Service
IT Service Management
Tools Average 8.5

8.0

Ease of Setup

IT Service
IT Service Management
Tools Average 7.9

Vivantio vs Freshdesk

Enterprise-Wide Functionality

Invest in a platform that grows with you. Turn on or off the features you need and don’t get stuck with a system that only offers canned configuration.

How Self-Service Portals Improve The Customer Service Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Watch the video to learn how self-service portals play a key role in the customer service experience.

Our Customers Continue to Love Us!

Users love Vivantio on G2
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in Enterprise Customer Self-Service on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

The world’s fastest growing companies rely on Vivantio to deliver exceptional service.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.