What happens when you can’t right-size your service team to keep up with demand?

Technical resources in the employee talent pool have dwindled in recent years, and the shortage is expected only to continue – with employee retention and mental health, customer satisfaction, and revenue all taking hits. Service desk managers are scrambling for SLA compliance while protecting their agents and technicians from drowning in 2-3x the workload.

Join the service operations experts at Vivantio for an exploration into tech-led service management. COO/co-founder Andy Walsh and product specialist Melissa Faletra join forces to guide you through finding and leveraging a service management solution, informed by decades of experience and expertise.

This webinar will cover:

• The benefits of a technology-led service desk
• Strategic application of automation and AI in service delivery
• Tools and software requirements to meet your team’s current and future needs
• Why centralized service management is the ideal state

Learn how to future-proof your service desk, and ensure a better experience for the people at either end of a help ticket. Watch now!